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Abebe Geleta
Euro Asia International Journals
Abstract The study is conducted on the electronic banking practices, opportunities, and challenges of commercial banks. The case of commercial bank of Ethiopia, Nekemte branch the main objectives of the study will be to electronic banking practices, opportunities, and challenges of commercial banks OF Ethiopia Nekemte branch. The respondents of the study are from electronic banking system of Nekekmte town administration office. All necessary data for the accomplishment of the study have been collected from the Banking practice through questionnaires and interview. The result of the data are organized and analyzed by using descriptive through cross tabulation and percentage to analyze the possible solution. The study uses census survey and sampling technique. Keywords:- Banking : modern technology : customer ; satisfaction.
Patrick Cerna
ICT has brought unprecedented changes and transformation to banks such as online banking, mobile banking, branch networking, automated teller machine (ATM)and Point of sale services. In Ethiopia, in particular to the government-owned Commercial Bank the lack of assistance of employee to its customers on ICT enabled-services and resistance within them hamper its slow adoption. Thus, the purpose of the study is to identify factor affecting customers and employees usage of ICT services in selected branches of commercial banks in Hossana town branches. The study employs descriptive research design and both qualitative and quantitative methods were used. Using structured questionnaires, observations and personal interview, the data were collected from 192samples which were selected by employing availability, convenient and purposive sampling techniques. In order to achieve the research objective descriptive and econometrics (ANOVA, pears correlation and multiple regression models) were employed for data Case Study Tirkaso and Cerna; ACRI, 5(2): 1-8, 2016; Article no. ACRI.27924 2 analysis. The result of multiple regression model revealed that gender and marital status had no influence on the use of ICT services; there was a positive relationship between the age, education level, occupation, security concern, system quality and experiences of the respondents with the use of ICT services. The study confirmed that lack of computer literate professionals, high cost of internet, power interruption, security risk, system quality risk, poor internet connectivity, lack of ICT skilled employees and customers are a major factors that affect Information and Communication Technology services in the banks. Thus, it has been recommended that Commercial Bank of Ethiopia should give additional emphasis to reliability, responsive and transaction efficiency to increase the awareness of customers and employees to use ICT services.
ASSESSMENT OF CHALLENGES AND PROSPECTS OF MOBILE BANKING IN COMMERCIAL BANK OF ETHIOPIA, ARBA MINCH TOWN
bereket kebede
Mobile banking is a developing mobile technique that has combined information technology and commerce applications together. Since mobile banking was introduced, consumers have been able to use it to obtain special services 24 hours a day without having to visit the traditional bank branch for personal transactions. Even though in their efforts of introducing new ways of reducing cost, modernizing the banking system, adoption of new technologies and trying to develop the mbanking outreach, there are still major challenges hindering m-banking systems from fully functioning and being effective and efficient regarding reaching its stated goals in commercial banks of Ethiopia. This study adopted Mixed research approach which is both qualitative and quantitative. The design of the study was descriptive type. In order to undertake the study, the researcher used probability and non- robability sampling design, purposive sampling for the employees and simple random sampling to select respondents. 15 employees and 38 users were selected totaling the sample size 53. In order to collect sufficient data so as to answer the research questions the researcher used data collection instrument like; questionnaire to get quantified results. In this study structurally designed questionnaire was used. Which included both close-ended and openended questions which helped the respondents express their views deeply. The relevant information was obtained in a standard form using tables, frequencies and percentages to analyze and interpret the information. The findings of the study revealed that adoption and development of M-banking technology in CBE Arba Minch branch stretches wide across the two extremes of the challenges and prospects where the concerted effort by stakeholders to overcome the challenges will bring about immense opportunities to the dominant players in the field with the ultimate result. The Bank should create deep awareness to community concerning the M-banking products they offer and the benefits associated with using M-banking services through advertising their products and services on the internet, mass media as well as through organizing public exhibition, universities and talk shows. Besides, the bank should attract the community to use the technology by diverse incentive campaigns. This way, customers’ interest would be aroused.
AARF Publications Journals
Researchers investigated the challenges and opportunities of adopting E-services in Commercial Bank of Ethiopia. The study conducted based on the data gathered from four branches of CBE, one district office and head office. Statistically analyzed data was obtained from a self administered questionnaire that was distributed to the targeted respondents on 80 customers and 50 employee were sampled using non-probability sampling techniques. The study employed both qualitative and quantitative approach. The study found the opportunities that are environmental factors to adopt E-banking services in CBE includes government support, competitive pressure, legal framework, the national Information Communication Technology(ICT) infrastructure, and government programs on raising ICT awareness. Further, this paper considered technological factors as opportunity to adopt E-banking in CBE. The study also identified environmental factors that are considered as challenges faced by CBE in adopting the new technology and these are high rate of illiteracy, low level of internet penetration, poorly developed ICT infrastructure, high cost of internet, and lack of financial networks that link different banks, 2 | P a g e frequent power interruption technical problems on E-banking products, and no immediate solution to technical problems. At the end, researchers' suggested some measures, which could be taken by the bank and government. The suggestions include: the bank should try to utilize all opportunities that are identified in this research, should focus on informing customers the benefit of using E-banking by using medias and the government should support the bank by developing ICT infrastructure and establish strong legal framework on use of E-banking services.
IJSRP Journal
Traditionally banks are in the forefront in harnessing and using technology to improve their products and services. Over a period of time they have been using electronic and telecommunication networks extensively to provide products and services to the customers. This study attempts to understand and identify bankers perception of benefits and risks associated with electronic banking facilities in Ethiopia. Bank employees were the primary source of data and the data so collected was analyzed using mean score analysis. As per the findings of this study it is observed that bankers perceive „ a means to save time‟ and „minimize inconveniences‟ as the most and the least advantage of electronic banking whereas „Need for expertise and training‟ and „ charge a high cost for services‟ are considered as the most and the least risk associated with electronic banking
The Journal of Internet Banking and Commerce
Gardachew Worku
The paper examines the practices, opportunities and challenges of E-banking services in Ethiopia. Ethiopian banking system is one of the most underdeveloped compared to the rest of the world. In Ethiopia cash is still the most dominant medium of exchange and electronic-banking is not well known, let alone used for transacting banking business. All banks in Ethiopia except Dashen Bank are too late to move with technological advancement and they should clearly chart out the time schedule for their integration and technological advancement.
Journal of emerging technologies and innovative research
D. Allen rose shamini
Retail banks across the globe are expected to undergo a digital transformation in the coming three to five years as customers increasingly prefer using digital channels such as online and mobile to interact with their banks. Technology in Indian banking has evolved substantially from the days of back office automation to today's online, centralized and integrated solutions. Today’s demand of banking is anytime anywhere banking. This requires innovative, robust, secure, optimized and ready to meet the expectations of empowered and tech-savvy customers. A study analyse the future banking service channels based on the preference and expectation of customer with special reference to Tiruchirappalli city. This paper discusses introduction about this research, review of literature to lead this research, research methodology to applied this research, data analysis to achieve objectives of the research and findings and suggestions with conclusion. IndexTerms-Digital Banking, Mobile Bank...
Journal of Business & Financial Affairs
Milion Tafa
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Mr. FREW MULATU. JIMMA UNIVERSITY. OMICS MBA PROGRAM JULY, 2020JIMMA, ETHIOPIADECLARATIONI hereby declare that this thesis entitled "Assessment of Budget Preparation and Utilization Practices (Case of Jimma Zone Health Sector)", has been Carried out by me under the guidance and sup.
University for the award of the Degree of Master of Business Administration (MBA) and is a record of bonafide research work carried out by Mr. Aleem Abdul-Kareem, under our guidance and supervision. Therefore, we hereby declare that no part of this thesis has been submitted to any university or institution for the award of any degree or diploma.
of Business in Ethiopia do not have websites to promote their business for the online community. Significant number of business in Addis Ababa own computers but mainly use it as a type writer. Many own smart phones but use to browse social media contents. Business processes of most companies in Addis Ababa are manual.
Masters of Business Administration (MBA) This is to certify that the thesis is prepared by Shimeles Assaminew, entitled; "Effect of E-banking Service Quality on customer satisfaction: The case of Dashen Bank", in partial fulfillment of the requirements for the award of the Degree of Master of Business Administration (MBA) with the
BANK OF ETHIOPIA JIMMA DISTRICT. A THESIS SUBMITTED TO THE SCHOOL OF GRADUATE STUDIES OF JIMMA UNIVERSITY FOR A PARTIAL FULFILLMENT OF REQUIREMENTS FOR AWARD OF MASTER DEGREE IN MASTERS OF BUSINESS ADMINISTRATION. BY: CHALA BOKI GEMECHU. JIMMA UNVERSITY COLLEGE OF BUSINESS AND ECONOMICS MBA PROGRAM. MAY, 2018.
tion, data collection, data analysisand completion of this Thesis. Any scholarly matter that is. recognition through citation. ed in partial fulfil. ment of the requirements for MBA degree at theHaramaya University. Th. Thesis is deposited in the Haramaya University Librar.
Indicators, 1995) show that developing countries like Ethiopia were represented to be among the least developed in terms of the state of their telecommunication networks and limited range of services offered. Despite the global reach of e-commerce, not all countries have taken advantage of or benefited from e-commerce.
endent variables.4.9. Hypothesis. Testing and DiscussionThe hypotheses that were proposed on this study in relation with the factors affecting market knowledge of managers on MSEs business performance are an. lyzed in this section. The hypothesis is accepted or rejected based on the information obtained fro.
ises are important forces in generating employment and more equitable income distribution. The aim of the study is to assess the major factors that affect the performance of micro and small business enterprise. ith the moderating role of organizational context factors in Addis Ababa, Kirkos Sub-City. For this.
Advisor: A project paper submitted to the school of graduate studies of AAU in partial fulfilment of the requirements for the degree of Masters of Business Administration [MBA] Addis Ababa University School of Graduate Studies MBA Program Customers' Perception of Service Quality in Ethiopia banking sector: An Exploratory study By Yonatan Gebre Approval Board Committee _____ _____ Chairman ...
ABEBE EJIGU (PhD) KIBIRET DESSALEGN (MBA) JUNE 2014 MEKELLE, ETHIOPIA View metadata, citation and similar papers at core.ac.uk brought to you by CORE provided by IDS OpenDocs. ii Mekelle University College of Business and Economics Department of Management Effects of Customer Relationship Management on Market Performance: ...
MOBILE BANKING IN ETHIOPIA: PRACTICES, CHALLENGES AND OPPORTUNITIES A Research Proposal Submitted to the School of Graduate Studies of St. Mary's University to Undertake a Research in Partial Fulfillment of the Requirements for the Award of the Degree of Business Administration (MBA) BY FANTAHUN TESHOME St. MARY'S UNIVERSITY
of the Degree of Master of Business Administration (MBA) BY: ... MBA PROGRAM MAY, 2015 JIMMA,ETHIOPIA . FACTORS DETERMINING THE SUCCESS OF MICRO AND SMALL ENTERPRISES IN JIMMA TOWN BY: AMBACHEW TILAHUN Under the Guidance of Ass.Proff. Wendwesen Siyum And Ato Hayelom Nega A Thesis Submitted to the School of Graduate Studies of Jimma University in
As thesis research advisors, we hereby certify that we have read and evaluated this MBA Thesis entitled "Employee Engagement and Organizational Commitment: Evidence from Selected Branches of Commercial Bank of Ethiopia in Dire Dawa District" prepared under our guidance by Tekalign Legese Hatau. We recommend that it be submitted as
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Co-advisor:Rejabut Mohammed(MBA) Signature: ----- Date:----- Place: Jimma University, Jimma, Ethiopia. iii Declaration I, the undersigned, declare that this thesis entitled" The Effect of Organizational Climate factors on Employee turnover Intention In Mizan -Tepi University MTU)is my original work, that has not been submitted for any degree ...
MBA PROGRAM FACTORS AFFECTING GROWTH OF CYBERSECURITY BUSINESS IN ETHIOPIA In Partial Fulfillment of the Requirements for the Degree of Master of Business Administration By: HENOCK ADUGNA Advisor: HAILEMARIAM G. (Ph.D) JUNE 2020 International Journal of Scientific & Engineering Research Volume 12, Issue 3, March-2021 ISSN 2229-5518 1122
Objectives of the study 1.3.1. General objective The general objective of this research project is to assess the impact of Core Banking and service quality on Customer Satisfaction in Commercial Bank of Ethiopia Bishoftu Branch. 1.3.2. Specific objectives The specific objectives of this study are the following: A.
MBA PROGRAM ASSESEMENT OF SERVICE QUALITY DIMENSION AND IT'S IMPACT ON CUSTOMER SATISFACTION IN SELECTED ETHIOPIAN PRIVATE BANKS By: Ayecheluhem Addise A Thesis Presented in Partial Fulfillment of the Requirements for the Masters of Business Administration in ST. Marry University St. Marry University Addis Ababa Ethiopia May, 2014
mba program the career development and staff motivation in higher institution: in case of jimma university a research submitted to the department of management, college of business and economics, jimma university in partial fulfillment of the requirements for masters of business administration (mba) under the guidance of: by: gadissa mosissa
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mba program the effect of brand awareness on consumer buying behavior: the case of bottled water consumer's in addis ababa by dawit kassa (id: sgs/0067/2009a) advisor temesgen belayneh (phd) a thesis submitting to st. mary's university school of graduate studies in partial fulfillment of the requirements