guide questions for case study

In terms of the interview structure, I recommend categorizing the questions in a way that the answers flow into six specific sections that will mirror a successful case study format. Combined, they'll allow you to gather enough information to put together a rich, comprehensive study.

Open with the customer's business.

The goal of this section is to generate a better understanding of the company's current challenges and goals, plus how they fit into the landscape of their industry. Sample questions might include:

• How long have you been in business?
• How many employees do you have?
• What are some of the objectives of your department at this time?

Cite a problem or pain point.

To tell a compelling story, you need context that helps match the customer's needs with your solution. Sample questions might include:

• What challenges and objectives led you to look for a solution?
• What might have happened if you did not identify a solution?
• Did you explore other solutions before this that did not work out? If so, what happened?

Discuss the decision process.

Exploring how the customer decided to work with you helps to guide potential customers through their own decision-making processes.

Sample questions might include:

• How did you hear about our product or service?
• Who was involved in the selection process?
• What was most important to you when evaluating your options?

Explain how a solution was implemented.

The focus here should be placed on the customer's experience during the onboarding process. Sample questions might include:

• How long did it take to get up and running?
• Did that meet your expectations?
• Who was involved in the process?

Explain how the solution works.

The goal of this section is to better understand how the customer is using your product or service. Sample questions might include:

• Is there a particular aspect of the product or service that you rely on most?
• Who is using the product or service?

End with the results.

In this section, you want to uncover impressive measurable outcomes — the more numbers, the better. Sample questions might include:

• How is the product or service helping you save time and increase productivity?
• In what ways does that enhance your competitive advantage?
• How much have you increased metrics X, Y, and Z?

It’s a smart idea to send a copy of your interview questions to your subject ahead of time so they can prepare strong answers and collect the numerical data you need from them.

10. Lay out your case study format.

When it comes time to take all of the information you‘ve collected and actually turn it into something useful, it’s easy to feel overwhelmed. I always do, but I also know that it works out in the end, so I just jump on in and work it through.

So where should you start? What should you include? What's the best way to structure it?

It‘s important to first understand that there is no one-size-fits-all when it comes to the ways you can present a case study.

They can be very visual, which you’ll see in some of the examples we've included below, and can sometimes be communicated through video or photos with a bit of accompanying text.

Here are the sections I’d suggest, and I'll cover these in more detail after #11 below:

• Title. Keep it short. Develop a succinct but interesting project name you can give the work you did with your subject.
• Subtitle. Use this copy to briefly elaborate on the accomplishment. What was done? The case study itself will explain how you got there.
• Executive Summary . A 2-4 sentence summary of the entire story. You'll want to follow it with 2-3 bullet points that display metrics showcasing success.
• About the Subject. An introduction to the person or company you served, which can be pulled from a LinkedIn Business profile or client website.
• Challenges and Objectives. A 2-3 paragraph description of the customer's challenges, before using your product or service. This section should also include the goals or objectives the customer set out to achieve.
• How Product/Service Helped. A 2-3 paragraph section that describes how your product or service provided a solution to their problem.
• Results. A 2-3 paragraph testimonial that proves how your product or service specifically benefited the person or company and helped achieve its goals. Include numbers to quantify your contributions.
• Supporting Visuals or Quotes. Pick one or two powerful quotes that you would feature at the bottom of the sections above, as well as a visual that supports the story you are telling.
• Future Plans. Everyone likes an epilogue. Comment on what's ahead for your case study subject, whether or not those plans involve you.
• Call-to-Action (CTA). Not every case study needs a CTA, but putting a passive one at the end of your case study can encourage your readers to take an action on your website after learning about the work you've done.

When laying out your case study, focus on conveying the information you've gathered in the most clear and concise way possible.

Make it easy to scan and comprehend, and be sure to provide an attractive call-to-action at the bottom — that should provide readers an opportunity to learn more about your product or service.

11. Publish and promote your case study.

Once you‘ve completed your case study, it’s time to publish and promote it.

Some case study formats have pretty obvious promotional outlets — a video case study can go on YouTube, just as an infographic case study can go on Pinterest.

But there are still other ways to publish and promote your case study. Here are a couple of ideas.

Lead Gen in a Blog Post

As stated earlier, written case studies make terrific lead-generators if you convert them into a downloadable format, like a PDF.

To generate leads from your case study, consider writing a blog post that tells an abbreviated story of your client‘s success and asking readers to fill out a form with their name and email address if they’d like to read the rest in your PDF.

Then, promote this blog post on social media, through a Facebook post or a tweet.

Published as a Page on Your Website

As a growing business, you might need to display your case study out in the open to gain the trust of your target audience.

Rather than gating it behind a landing page, publish your case study to its own page on your website, and direct people to it from your homepage with a “Case Studies” or “Testimonials” button along your homepage's top navigation bar.

The traditional case study format includes the following parts: a title and subtitle, a client profile, a summary of the customer’s challenges and objectives, an account of how your solution helped, and a description of the results. You might also want to include supporting visuals and quotes, future plans, and calls-to-action.

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What Is a Case Study?

What is a case study interview, how to prep for a case study interview, case study interview example questions, during the case study interview.

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Table of Contents

A case study interview isn’t your average interview. While most interviews ask you to give examples of how you use your skills on the job, in a case study interview, you’ll use those skills in front of the interviewer to solve a real-life problem.

It’s like auditioning for the school play. But instead of showing you can sing and dance, you’re using a case interview to show how you provide innovative solutions to pressing business problems. Not sure how to get ready for this kind of interview? We’ve got you covered. This guide explains how to prep for a case study interview.

Case studies are used across a variety of industries — everything from business to medicine. They are an in-depth examination, analysis, and critique of a real-world scenario the company experienced. People discuss the situation and explore what they learned while forming new solutions to try when they face a similar situation in the future and hope to improve their performance.

For example, doctors and nurses use case studies to improve how they diagnose and treat patients. Using real patient information, the medical team analyzes the case to see what the team may have missed and why they missed it. Learning from these errors helps the team better prepare for similar cases in the future to improve patient care.

While many industries use case studies to iterate and improve their performance, not every company uses case study interviews. This type of interview is very common at consulting companies (no matter what kind of consulting it is). But it’s not unusual for companies outside of consulting to use case interviews for marketing or operations roles.

In a case study interview, you’re given a real-world situation the company has faced and are tasked with analyzing it and suggesting a course of action.

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Skills you’ll build: Prioritizing, planning, data analysis, error spotting, communication, strategic thinking

Businesses use case study interviews to assess your abilities in real-time. While you’ll probably draw on a variety of skills, most case study interviews assess:

• Strategic thinking
• Analytical skills
• Common sense

The advantage of a case study interview is that the interviewer can evaluate your ability in each of these areas and see how you’ll actually use them on the job.

What Is a Fit Interview?

Some people use “case study interview” and “fit interview” interchangeably. While a fit interview and a case study interview both ask behavioral interview questions , they are not the same thing.

A case study interview assesses your ability to do the job. It primarily evaluates how you approach business problems and use your skills to solve them. A fit interview is about company culture fit. The interviewer asks questions that assess how well you’ll fit into the company, like asking you questions about what motivates you or how you lead .

Fit and case interviews are important parts of the evaluation process. Getting the job done is just as critical as getting along with coworkers and supporting the company’s mission. Depending on where you interview, you may have one fit interview and one case study interview, or the fit interview may be a smaller part of the case study interview.

What You’ll Learn in a Case Study Interview

A case study interview allows the hiring manager to see your skills in action and how you approach business challenges. But it also teaches you a lot about the company (even if you’re doing most of the talking).

In a sense, you’re behaving as an employee during a case study interview. This gives you a peek behind the curtain, allowing you to see the company’s inner workings, like how they approach business problems and what they expect from you and your performance.

For example, you may offer a novel approach to solving a problem during a case interview. How does the interviewer react to it? Are they impressed? Surprised? Is there a scowl or frown on their face? Their reaction gives you insights into how the company will likely receive your solutions.

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Skills you’ll build: Critical thinking, creativity, brainstorming

Depending on the specific company, you may have the case study interview questions in advance, but you may not. Whether you do or don’t, here’s how to prepare for a case study interview.

Conduct Deep Research

Good interview prep for any interview means researching the company. That includes things like learning more about the company’s mission and the challenges the industry faces. But when you’re preparing for a case study interview, your research needs to go deeper. 

When you answer a case study question, your answer has to be specific to the company’s clients or business objectives. For example, if you’re interviewing for a role in strategy consulting , your answer shouldn’t focus on aspects of human resources consulting (unless it’s particularly relevant).

Your research needs to include the kinds of clients the company works with and what types of problems the company solves. For example, the company may only consult for Fortune 100 companies that need accounting advice. Keep these facts in mind as you prepare for the interview.

Case Study Interview Formats

There are four types of case study interview formats:

• Candidate-led: The interviewer asks you a specific question (or gives you a prompt), and you walk the interviewer through a detailed answer.
• Employer-led: The interviewer leads you through a series of specific (and predetermined) prompts and questions, no matter your answers.
• Presentation: You’re given a problem in advance to create and present a detailed case study.
• Video: Similar to a presentation case study interview, you’ll create a video presentation of the case study.

Most companies will tell you in advance which style of case study interview you should prepare for. But if they don’t, reach out to your recruiter or check the company’s website. Many include the essential details you need to prepare for the case study interview.

Seek Out Company-Specific Tips

Speaking of companies and their websites, not only do many companies that use case study interviews tell you the format, they often include helpful tips and tricks to help candidates prepare. This includes what to expect, what the company is looking for skill-wise, and what kinds of responses they want. They may even have a few practice questions and videos you can use to help you prep.

Unlike other common interview questions , it’s not as easy to prepare an answer to case study interview questions. Even though you know it’s a case study interview, you don’t necessarily know the specifics of the case or what problems you’ll be asked to solve.

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That said, it’s likely your case study interview questions will cover one or several of these concepts:

• Entering new markets
• Increasing profits
• Cutting costs
• Turnarounds
• Mergers and acquisitions
• Pricing strategy
• Developing new products
• Industry analysis
• Competitive response

While there are many ways to answer case study interview questions, a few basic prep tips can help you get ready for every question.

In addition to what you usually bring to a job interview , make sure you bring a notepad and pen or pencil to a case study interview. Taking notes will help you better understand the questions and formulate your answers. It also gives you a place to calculate numbers and figures if you need to. Not every case study interview allows calculators, so you’ll need to be ready to do your calculations manually.

Ask Specific Questions

As you’re working through the case study, you can and should ask any clarifying questions you need. The interviewer wants to hear specific, detailed answers that solve the problem. So, whenever you’re unclear, ask a follow-up question to not only get what you need but to give the interviewer what they need. 

That said, your question(s) should be very specific. You need to verify exactly what the interview is asking so you can create an appropriate answer. Say the interviewer gives you a broad question: The client’s revenue is falling. How do you help them increase it? You can follow up with a very specific question or two to make sure you understand what the interviewer is asking:

You’re asking how I would help the client raise revenue, correct? Are you also asking how I would help them increase their profit and cut costs?

>>Related: 5 Top Questions to Ask in an Interview (and Why You Should Ask Them)

Talk Them Through It

A big part of the case study interview is seeing you in action. However, in this case, “see” really means “how you think.” Since the interviewer can’t hear your inner monologue, you’ll need to practice thinking out loud.

While the interviewer wants to hear your solution, they also want to hear how you got there. That means talking through your entire thought process. Instead of saying, “I’d do X,” you have to explain how you arrived at your decision while you’re getting there.

Because not everyone thinks out loud, it may feel unnatural to you, and you likely won’t be expected to do it on the job. But it’s crucial to practice this skill — and it is a skill — because the interviewer is expecting you to do it in a case study interview.

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Case interview prep: The definitive guide

This is the complete guide to boosting your case interview prep in 2023.

In this in-depth guide, you’ll learn:

• How to effectively prepare for case interviews
• How to turn your case interviews into job offers
• How to avoid the mistakes that lead to rejection
• And lots more

So, if you want to secure offers at McKinsey, BCG, or Bain & Company, this guide is for you.

Let’s dive right in.

Table of Contents

Case interview fundamentals.

In this section, you’ll get a handle on the fundamentals.

Whether you are new to case interviews or want to ensure you are on the right track, you’ll love this section.

Then, in later sections, we’ll cover advanced tips, techniques, and strategies to ace your management consulting interviews.

But first, let’s cover the basics of case interview prep.

What is a case interview?

A case interview is a job interview technique.

A case interview – or case study – is a job interview technique to assess a candidate’s potential to become a successful consultant.

To do so, management consulting firms ask candidates to solve real-life problems their clients face .

Hence, this perfectly simulates the job you must do as a Consultant.

For instance, here are two sample case questions from Bain & Company’s website .

And here are more examples from the McKinsey & Company website .

A case interview is a problem-solving test

To solve these real-life problems, you must go through a certain number of steps, such as identifying the key drivers of the problem, asking the right questions to walk your way through the case, analyzing data, and presenting a solution to the problem.

But don’t worry: I’ll detail these steps later in this guide.

The problems you have to solve in a case interview are diverse both in terms of industry (Hospitality, Transportation, Chemical, Banking, Oil & Gas, Private Equity, etc.) and business situation (improving sales or profits, decreasing costs, rethinking an organization, acquiring a company, etc.)

And they are usually taken from real-life projects done by the interviewers .

Another important rule in a case interview:

There is no right answer (but plenty of wrong answers).

Hence, what’s important for your interviews is your reasoning.

And this means they are more interested in your thinking process than a solution for the problem.

Here is an example from Bain’s website:

What is NOT a case interview?

I’ve been coaching candidates for over a decade.

And I’ve seen this misunderstanding too many times:

A case interview is NOT an exam .

Case interviewers are NOT testing your KNOWLEDGE or your memory.

They are testing your COGNITIVE SKILLS .

Which means:

Your ability to effectively use and adapt your knowledge to solve complex problems.

That’s why memorizing frameworks or formulas is useless… and often counterproductive.

There is no shortcut to ace a case interview.

Instead, you must develop your problem-solving and communication skills.

Remember this:

A case interview should be a conversation between 2 consultants solving a business problem.

This is far from being a student answering exam questions on a piece of paper alone.

Who uses case interviews and why?

All top management consulting firms use case interviews to assess a candidate’s problem-solving skills.

So, why do consulting firms use case interviews in their interview process?

You must understand this:

Management Consultants consider themselves professional problem solvers.

And during the case interview process, they want to see if you are one of them .

They want to see if you think and speak like them.

Here is a non-exhaustive list of consulting firms using case interviews in their interview process:

McKinsey & Company

Boston Consulting Group

Bain & Company

Oliver Wyman

Roland Berger

Strategy&

Monitor Deloitte

Note: This list is by no means exhaustive. Lots – if not all – boutique consulting firms use case interviews as well as part of their interview process.

The formats of case interviews differ from one firm to another.

And that’s what we are going to discuss in the next paragraph.

What are the different types of case interview formats?

Now, it’s time to discuss the two formats of case interviews:

Candidate-led case interviews

Interviewer-led case interviews

More specifically, you’ll learn what are the differences between a candidate-led and an interviewer-led case interview.

Also, you’ll learn what are the implications of these formats for your case interview preparation.

The first case interview format: Candidate-led case interviews

Most firms use a candidate-led format.

What does candidate-led mean?

In candidate-led interviews, the candidate is expected to drive the case from start to finish.

This means they are responsible for structuring the problem, asking the right questions, and leading the discussion towards a solution.

In other words, the candidate is in the driver’s seat.

They must proactively identify issues, prioritize them, and decide on the next steps.

Therefore, there’s often more room for creativity and exploration.

If the candidate decides to explore a particular area of the case in-depth, they have the freedom to do so.

The second case interview format: Interviewer-led case interviews

McKinsey uses interviewer-led interviews (so do – sometimes – Oliver Wyman and Strategy&).

In interviewer-led cases, the interviewers are more active in guiding the discussion.

After the candidates present the key topics to be analyzed to solve the business problem, the interviewers lead the direction on where to start diving into the analysis. 

While the candidate must still showcase their problem-solving skills, the interviewer largely determines the case’s direction.

The interviewer might direct the candidate to specific areas they want to test, making the case feel more structured and segmented.

The implications of the case interview format for your case interview prep

For Candidate-led Interviews, you need to be comfortable with taking the lead.

This means you should practice deciding which areas to probe further and which to deprioritize.

And I’ve created a free consulting case interview preparation course to show you how to do it:

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For Interviewer-led Interviews, you must be quick, adapt to new information, and change your approach as needed.

Therefore, active listening is crucial to ensure that you’re addressing the issues raised.

However, while there are distinct differences between candidate-led and interviewer-led case interviews, the core skills being tested are consistent across both formats .

What to expect in case interviews?

Most candidates hear “case interviews” for the first time when they decide to apply for consulting jobs.

And for most candidates, this is the biggest obstacle between them and their dream job.

So, in this section, we will go through the 5 steps of a case interview.

All interviewers from McKinsey, BCG, Bain, or other top consulting firms expect you to follow these 5 steps.

Note : The techniques and strategies to ace these steps will be discussed in the section “How to ace your case interviews.” later in this guide.

Open the case

A case interview starts with the interviewer sharing the case prompt with you.

In the case prompt?

The interviewer shares a client’s situation and the problem they are trying to solve.

While the interviewer speaks, you must take notes.

You must write down all the critical information and keywords of the case prompt on a piece of paper.

Don’t worry:

This guide will address how to recognize the “critical information and keywords” of a case prompt.

And after the interviewer finishes sharing the case question, it’s your turn to speak…

Clarify the problem

You can assume that all the case prompts will be ambiguous.

Some critical information will be missing.

Or some keywords will be ambiguous.

And it’s your first job to remove any ambiguity.

An example?

Imagine this case prompt:

Your client manufactures cars. They have been experiencing declining sales and are asking for your help .

In the above case prompt, you should clarify what types of cars they manufacture.

A mass-market model like a Toyota Corolla?

or a luxury model like a Ferrari Spider 488?

The case’s direction will be very different whether we discuss one model or another.

Consequently:

You must ask clarifying questions to understand precisely the situation and goal.

Also, if you don’t understand a word, ask your interviewer to define it.

Develop a tailored framework

For most candidates, this is the scariest part.

During this step?

You must develop a mutually exclusive and collectively exhaustive (known by its acronym: MECE ) issue tree.

An issue tree can also be called a case interview framework (or case interview structure ).

Now, let’s address the following questions:

What is a case interview framework?

Why is this important?

What are the characteristics of a good case interview framework?

First, let’s define what a case interview framework is.

A case interview framework is your plan to solve the problem.

In other words:

This is your roadmap to move from the problem to the solution.

And during the case, you’ll walk your interviewer through this roadmap.

This roadmap must include all the factors that influence the behavior of the problem.

For instance: volume and price influence the behavior of sales.

And these factors must be organized by following certain principles (the infamous MECE principle ).

All these factors must be organized in a mutually exclusive and collectively exhaustive way to ensure that there is no gap (no important factor is missing) and no overlap (no factor is counted twice).

Now, what makes a great case interview framework?

Watch this video detailing the three characteristics of a superior case interview framework:

MECE (mutually exclusive and collectively exhaustive)

Logic-driven

Solve the problem

After you’ve presented your roadmap, you must ask relevant and insightful questions to the interviewer.

Get data and information to solve the case.

Your interviewer can provide you with data in three forms:

Then your job is to interpret these data.

You must turn these data into business insights.

Note: an insight is the meaning of the data in the context of the problem (more detail on that later).

This is called the “so-what” in top consulting firms.

At this stage, your interviewers mainly test your analytical skills and business judgment.

For instance, they ask themselves:

Can you connect the dots between different sets of data?

And can you derive conclusions from these sets of data?

Besides, interviewers also test your quantitative skills.

They might ask you to perform quick mental calculations (also known as case interview math).

And when you have formed many conclusions from the data analysis, you can derive a recommendation.

Now, it’s time to move to the next step.

Close the case with a solid recommendation

The final step consists of delivering your recommendation to your client.

This is when you tell your client what to do, why they should do it, and why it’s important.

This is when you shift from an “analysis mode” to a “presentation mode.”

You are now talking to your client’s CEO.

To deliver your recommendation, you must follow the top-down communication principles popularized by Barbara Minto in her book “ The Pyramid Principle ” (a must-read if you want to have a successful business career).

Hence, you must:

Start with your recommendation (or your answer to the client’s question).

Provide supporting arguments, usually taken from the analyses you performed during the case.

Discuss the next steps your client must take.

At this stage, your interviewers mainly test your communication skills.

But they also test your business judgment.

For instance, by asking themselves if your recommendation is actionable or not.

And… that’s it!

You are now done with your case interview.

Or at least you have an overview of the different steps of a case interview.

Now, you can watch this video where I present the 5 steps in detail:

What do case interviewers look for?

In this section, you will understand how you’ll be evaluated .

There is no secret: You must understand the rules of the game to have a chance to win.

And most consultancies – if not all – use the same criteria to assess a candidate’s case interview performance.

But let’s be clear:

In a competitive sector like Consulting, you must be in the top 1% of candidates across all these criteria to land an offer .

So, if you’ve ever wondered what it takes to be in the top 1%, you’ll learn a lot from this section.

Hard skills: the 4Cs and business acumen

During the screening phase, HR professionals check your resume and cover letter to establish if you have the potential to be a good candidate.

And during the case interview process, Consultants test this potential to establish if you’ll become a best-in-class consultant.

Consultants want to see if you have the skill set to become this best-in-class consultant.

Case structuring

Interviewers assess your ability to identify all the relevant components of a problem, to organize these components in a MECE way , and to explain clearly how each of these components helps solve the overall problem.

Case leadership

Interviewers assess your ability to prioritize the issues to analyze. You must demonstrate your 80/20 thinking (your ability to identify the 20% of issues that will solve 80% of the problem).

Case analytics

Interviewers assess your ability to transform data into insights. If data is the “what,” then the insight should be the “so what.” In other words, your ability to say what the implications of data are.

Communication skills

Interviewers assess your ability to communicate your ideas clearly and keep the interviewer engaged and aligned with your thinking process during the entire case discussion.

Also, clear and concise communication shows your interviewers that you are client-ready.

Business acumen

Business acumen – or business sense skills- is the top 1% factor.

This is how:

An issue tree is more tailored to the problem to solve

Only the most impactful issues are addressed

The interpretations of data are more insightful

In short, this is your ability to understand what moves the needle in problem solving.

Soft skills: personal characteristics

Besides the above hard skills, consulting firms check if you have the personal characteristics demonstrated by the best-in-class consultants.

Coachability

Feedback is a significant part of the culture in consulting.

Consultants receive formal feedback every 3 months (after each project) and informal feedback throughout the project.

So, interviewers check how you react to feedback.

Do you listen well, understand, and implement feedback?

Or do you defend your opinion at all costs?

And be careful: lack of coachability is a red flag for many interviewers.

Are you excited about working on a new project (in a new industry) every 3 months?

If the answer is yes, consulting can be a good career option for you.

A curious mind (or “growth mindset”) is an important characteristic of being a successful consultant.

Therefore, your answers in fit interviews or your attitude during case interviews should showcase your burning desire to learn new things.

Comfort with ambiguity

In management consulting, you’ll have to solve tough business problems while having incomplete information.

So, your case interviewers test how you deal with ambiguity.

And a consulting case interview is full of ambiguities!

Check this article to learn how to clarify a case prompt .

Confidence & maturity

Consulting is a client-facing job.

And top consulting firm clients – corporations or public organizations – pay tons of money for their services.

So, interviewers ask themselves, “Do I feel comfortable putting this person in front of my client?”.

Important note : Since I sometimes get the question, you’ll have your chance regardless of your personality (introvert or extrovert).

Case interview examples from different consulting firms

I will share two in-depth case interview examples with you in this chapter.

That way, you can see the strategies and techniques from this guide in action.

Specifically, we will discuss the two types of case interviews used by top consulting firms:

Business cases

Market sizing questions

And for each type of case interview, I’ll share examples with you.

Note: per my experience, top consulting firms do not use brainteaser questions .

Therefore, this guide will not discuss this type of question.

However, I encourage you to check if your target company uses such questions (other consulting firms might still use brainteasers in their hiring process).

Business problem examples

Business cases are the most common questions you can have in a case interview.

You are asked to solve a business problem for a fictional client.

Similar to real consulting engagements, business cases are typically organized by industry and functional category.

The industries you might encounter in a case interview are:

Agriculture,

Automotive & Mobility,

Consumer Goods,

Electronics,

Energy (Oil, Gas, Power),

Financial Services,

Healthcare & Life Science,

Industrial,

Infrastructure,

Metals and Mining,

Paper and Packaging,

Pharmaceuticals,

Private Equity,

Public and Social Sector,

Real Estate,

Semiconductors,

Technology & Telecommunication,

Transportation,

Travel and Tourism

Utilities & renewables.

The functions you might encounter in a case interview are:

Corporate Finance,

Digital & Technology,

Manufacturing,

Mergers and Acquisitions,

Operations,

People and Organizational Performance,

Recovery and Transformation,

Risk and Resilience,

Sales & Marketing,

ESG & Sustainability.

The following topics, which are not MECE , could be covered in case interviews depending on the function and the industry:

Growth strategies

Market entry

Cost optimization

Organization optimization

Product launch

Profitability case interview

Here is a first McKinsey case interview example:

Source: https://www.mckinsey.com/careers/interviewing/diconsa

Another example?

Here is another McKinsey case interview example:

Source: https://www.mckinsey.com/careers/interviewing/talbot-trucks

And here is a BCG case interview example:

Source: https://careers.bcg.com/case-interview-preparation .

Finally, over 250 case interview examples (with answers) are found on this page .

Sample market sizing questions

A market sizing question is a case interview where you have to estimate the size of something with no (or little) data available .

Market sizing questions can be embedded in business cases or can be asked as standalone questions.

For instance, here are some sample market sizing questions:

How many coffee cups does Starbucks sell in a year?

What volumes of beer are sold during an LA Lakers basketball game?

How many iPhones are currently being used in China?

What is the monthly profit of an average hair salon in the UK?

Market sizing questions are a very popular type of case interview at top consulting firms.

So let me be clear:

You can NOT land an offer at McKinsey, BCG, or Bain if you don’t know how to solve market sizing questions.

That’s why I’ve written a comprehensive step-by-step guide on market sizing questions here .

In this guide, you’ll learn my best strategies to solve the 3 types of market sizing questions .

Also, you’ll find plenty of examples to see how these strategies work.

Old vs. New cases (2021 - present)

For the past few years, case interviews have changed.

Until a few years ago, case questions looked like this:

Declining sales

Declining profits

In short, the types of questions you can find in books like “ case in point” or “ case interview secrets.”

Less than 40% of case interviews are questions from the above list.

The other 60%?

Non-traditional case questions.

For instance, McKinsey recently asked this question:

Your client is a fictional country. They want to develop a plan to fight climate change. How would you help them with this question?

So, why have consulting firms decided to use this new type of question?

Because the goal of case interviews is to understand how you think.

And more precisely:

How you think outside your comfort zone.

Have you learned all the well-known business frameworks?

👉 They test your ability to solve business problems where these frameworks are irrelevant.

Do you have an Engineering degree?

👉 They will give you a case involving lots of business concepts.

Don’t have quantitative experience?

👉 They will give you a case with lots of math, charts, and numbers.

And it makes a lot of sense.

Because it mimics the day-to-day job of a consultant:

Consultants are constantly outside their comfort zone.

And they are constantly exposed to new topics.

Now, the implications for you are very important.

You can’t only rely on well-known frameworks.

Instead: you must learn how to build your own tailored frameworks.

You must learn how to think with First Principles and top-down logic.

You must learn how to organize your ideas in a MECE way .

Even for non-traditional case questions.

And I’ve created 4 free consulting case courses to learn just that:

How to ace your case interviews

In this section, I’ll show you how to turn your case interviews into offers.

In fact, the strategies in this section have helped over 350 candidates land job offers at McKinsey, BCG, Bain, or any boutique consulting firms.

And the strategies I share here can be used in all types of cases: market entry, profitability case interview, M&A, etc.

Let’s start with how to open a case like a pro!

Acing the opening: remove ambiguities

There is a lot of misleading information online about how to open a case:

Paraphrase the case prompt (aka repeat information your interviewers already know).

Ask a maximum of 3 clarifying questions.

End by asking if there is any other objective you should know.

But there is a better way to open a case:

Add business colors.

Take the lead.

Ask clarifying questions (as much as necessary).

Do a smart recap.

Here’s the truth:

How you open a case sets the tone for the entire case.

Start poorly, and your interviewer won’t guide you much during the case.

On the other hand:

Give a strong first impression, and your interviewer will see you as one of them from the first seconds of the case.

And that can be a game changer in your performance and chances to land an offer.

Therefore, this must-read guide will show you how to start your case interview correctly.

Acing the case structuring: create the perfect issue trees

We discussed this before:

An issue tree is the strategic framework that guides your analyses and helps you answer the client’s question effectively.

Before we dive into the nitty-gritty, let’s revisit the three essential characteristics of a robust case structure:

1. MECE (Mutually Exclusive, Collectively Exhaustive): Your structure should cover all possible areas without any overlaps.

2. Logic-Driven: The structure should follow a logical flow, making the logical connection between the different areas and the problem clear.

3. Tailored: Your framework should be customized to the specific problem at hand, not a one-size-fits-all template.

It shows that you can think strategically, organize your thoughts, and approach problems methodically—all essential skills in consulting.

Take Your Case Structuring Skills to the Next Level

Ready to master the art of case structuring?

Sign up for our free 4-hour video case interview training course .

This comprehensive course will walk you through the intricacies of developing a winning case structure, complete with real-world examples and actionable tips.

Acing quantitative questions: conquering numbers!

The mere mention of case interview math questions can send shivers down the spines of candidates with weaker quantitative backgrounds.

But hold on!

These questions aren’t just about doing quick mental calculations.

In fact, interviewers are looking for three crucial elements:

Structured Approach : Can you systematically break down the problem?

Numerical Comfort : Are you at ease with numbers and capable of swift mental calculations?

Business Sense : Can you interpret the results in a way that makes business sense for the client?

In the realm of case interviews, math questions often serve to calculate data that fills in the gaps in a given problem.

For example, you might be tasked with:

Market Sizing : For instance, estimating the potential size of a market.

Financial Metrics : For instance, calculating performance indicators like Payback Period or ROI.

Solution Impact : For instance, assessing the potential cost savings or productivity gains from a particular initiative.

The Truth About Mental Math

The world of mental calculations in case interviews is fraught with myths.

Let’s debunk some:

Reality : Calculators are a no-go. You’re on your own.

Reality : A significant math mistake is often a one-way ticket to rejection.

Reality : While some may tell you it’s okay to round numbers, most interviewers would disagree.

The rules can vary depending on who’s sitting across the table from you, so always be prepared for the strictest guidelines.

Follow This 4-Step Approach to Ace Quantitative Questions

Step 1: Define an Arithmetic Equation

The first step is to translate the business problem into an arithmetic equation.

This is where your structured approach comes into play.

Step 2: Do the Math

The data needed to solve the equation are usually provided by the interviewer.

If not, don’t hesitate to ask.

Occasionally, you’ll need to make educated estimates.

When calculating, remember: accuracy trumps speed.

Step 2bis: Do a Sanity Check

Before you share your answer, do a quick sanity check.

Does the result make sense in the context of the problem?

If something feels off, revisit your calculations.

Step 3: Share Your Insights

This is where your business sense shines.

Interpret the numbers and discuss their implications for the client’s situation.

Step 4: Lead the Case

Based on your calculations and insights, guide the conversation toward actionable recommendations.

Here is an example:

Interviewer : “How many units does a car manufacturer need to sell to break even?”

Candidate : “To find the breakeven volume, we can use the equation: Fixed Costs / (Selling Price – Variable Costs). Given that the fixed costs are $10 million, the selling price per unit is $20,000, and the variable costs are $15,000, the breakeven volume would be 1,000 units.”

How to Practice Math Questions

To sharpen Your Skills:

Mock GMAT Tests : These tests are excellent for practicing a wide range of quantitative problems.

Case Interviews : Simulate the real experience by going through case interviews that include math questions.

But don’t limit yourself to traditional methods.

Various online platforms and apps are designed to help you practice mental calculations and case-specific math problems.

By mastering case interview math, you’re not just showcasing your ability to crunch numbers.

You’re proving that you can think critically, make data-driven decisions, and lead a case to its logical conclusion.

Acing chart interpretation questions

Knowing how to interpret charts should be part of your consulting toolbox.

And to crack the case, you’ll have to analyze data presented in the form of charts or data tables.

While it looks straightforward, the challenges are numerous:

The quantity of data presented can be huge, and your time to analyze these data is limited. And some firms – like BCG – like to present charts with lots of irrelevant data…

Charts can come in many forms: bar charts, line charts, pie charts, scatter plots, etc. You must know how to decode each type of chart.

The game you’re playing here is not to read the data correctly but to turn these data into insights (the “so-what”). Your business judgment will make the difference here.

You sometimes need to use data presented 5 minutes ago in another chart to complete the actual analysis.

Understand the different types of charts

A chart is an immensely powerful way of presenting numerical data. All the information is summarised in one go in a way that the eye can readily absorb.

Trends, proportions, and other relationships are revealed at a glance.

If you are unfamiliar with the different types of charts, I recommend reading the book: “Say It with Charts” by Gene Zelazny.

This book is a masterpiece when it comes to explaining why a type of chart is used to convey a certain type of message.

But if you don’t have time to read these books, remember just this:

Each chart has one (and one only) objective.

The main objective a chart can have is:

Identifying a trend (line charts or column charts)

Showing the relative contribution of different categories to a whole (pie charts)

Comparing different items against a metric (bar charts)

Identifying the correlation between 2 data sets (scatter plots)

So, the next time you see a chart, ask yourself:

What’s the chart type (pie chart, line chart, etc.)

What’s the objective of this chart (showing a trend, comparing items, etc.)

What do data say?

Let’s discuss how to master the exhibit reading.

Follow this 5-step approach to ace chart interpretation questions

Here is a 5-step approach to ensure you’ll never miss any insightful information from a chart:

Step 1: Understand the data represented.

Take the time to read the information about the chart (titles, labels, X-axis, Y-axis, units, footnotes, etc.)

And clarify any word or information that is not clear. Asking questions is part of the consultant’s job!

Per my experience, 80% of the chart interpretation mistakes come from misunderstanding the data represented.

Step 2: Ask for time to structure your thoughts.

It’s okay to ask for 30 seconds to 1 minute to structure your thoughts.

Don’t be afraid of the silence… your interviewer prefers to have a structured and insightful conversation rather than rambling.

Step 3: Define your goal (top-down vs. bottom-up approach)

This is the biggest mistake I see:

Candidates use a bottom-up approach instead of a top-down approach.

The difference?

With a bottom-up approach, candidates jump into the data and hope to find something insightful.

In other words, they start their analysis without a plan.

Candidates with a top-down approach start with a plan before jumping into the data presented in the chart.

Their plan?

They start with the issue they were analyzing.

And list the data they need to solve this issue.

Finally, search for these data in the chart presented.

With this top-down approach, you will be able to sort the relevant data from the irrelevant information easily.

Step 4: Communicate your key insights and implications.

During this step, you tell your interviewer what the data means regarding the client’s problem.

Do NOT say obvious observations!

“This data is going down…”

“The value of <any metric> has been stable for the past 2 years…”

These are not insights… but obvious observations.

Your job is to interpret the data.

Here are some questions to ask yourself:

What do these data mean for the client? 👉 Insights

What does the client should do? 👉 Implications

  Step 5: Lead the case.

Regardless of the format of the case interview (interviewer-led or interviewee-led), I recommend proactively saying what the next steps are.

Discuss, based on your findings, what you want to discuss next.

How to practice chart interpretation questions?

First, you can practice with GMAT tests.

Here are some examples .

Besides, visit websites full of charts like The Economist, The Wall Street Journal, etc.

Find charts, draw conclusions from these charts, and read the article to check if your conclusions make sense.

Also, practice with the case examples you can find in these case books .

Acing market sizing questions

Do you struggle with market sizing questions?

This can include: How to start the case? Which clarifying questions to ask? How to organize my thoughts and build an issue tree? Which assumptions to make? Do I have to check if my estimate makes sense? If yes, how?

Answering a market sizing question can be very SIMPLE.

Actually, it is very simple: there is a PROVEN FORMULA for solving market sizing questions.

This PROVEN FORMULA is like a comprehensive guide: if you follow each step, you’ll QUICKLY answer ANY market sizing questions SUCCESSFULLY.

In this guide, I’ll reveal my PROVEN FORMULA to answer market sizing questions and show how to use it with two full examples (with answers).

You can find this comprehensive guide here .

Acing the closing: The Art of giving a Winning Recommendation to the CEO

You’ve analyzed the data, solved complex problems, and navigated through the case interview.

Now, it’s time to wrap it up with a compelling recommendation for the client’s CEO.

Your closing remarks can make or break your chances of landing that coveted consulting role.

Here’s how to avoid common mistakes and structure an impactful recommendation.

Mistake #1 When Closing the Case: Repeating the Analyses You've Done

You’re now speaking to the CEO, not a fellow analyst.

The CEO doesn’t care about the number of Excel models you’ve built or interviews you’ve conducted.

They want a clear, actionable solution to their problem.

So, skip the methodology and get straight to the point.

Mistake #2 When Closing the Case: Not Being Assertive

This is not the time for ambiguity or hedging.

CEOs seek decisive, confident recommendations.

If you’re not assertive in your closing, you risk losing the CEO’s trust and, consequently, the case.

Mistake #3 When Closing the Case: Not Having a Clear Recommendation

If the CEO is left wondering, “Okay, but what should I do?” after your presentation, that’s a red flag.

Your recommendation must be crystal clear, leaving no room for interpretation or doubt.

How to Close the Case: The Structure of an Amazing Recommendation

To craft a recommendation that hits the mark, follow this structure:

Step 1: Initial Question Asked

Begin with a one-sentence summary of the question you’re answering.

For example, “You asked us to determine whether you should launch this new shampoo?”

Step 2: Your Recommendation

Provide a straightforward answer to the initial question.

For instance, “You should launch this new shampoo.”

Step 3: The Supporting Arguments

List all the logical reasons that back your recommendation.

For example, “This new shampoo will add $10 million in profits and doesn’t require significant investment in R&D or new production equipment.”

Step 4 (Optional): The Next Steps

If applicable, outline the immediate actions the CEO should take to implement your recommendation.

The Role of Risk in Your Recommendation

While some coaches advise discussing risks separately, I believe risks should be integrated into your supporting arguments.

If you can’t mitigate the risks, your recommendation loses its value.

The Timeframe for Impact

Lastly, ensure your recommendation can deliver impact within the CEO’s tenure—typically less than five years.

A great recommendation is not just insightful but also timely.

Where to start: A comprehensive case interview preparation plan

Are you feeling overwhelmed by the thought of case interviews?

You’re not alone.

With all the resources available online, knowing what’s relevant and how to separate the wheat from the chaff is difficult.

But with the right preparation plan, you can make it!

This 3-step plan takes you from discovery to mastery, ensuring you’re well-prepared for your case interviews:

Step #1: Discovery

Step #2: Practice

Step #3: Mastery

Bonus step: Mastery+

Step 1: Discovery

The first step is all about understanding the landscape. You need to know what you’re up against before conquering it.

Key Activities

Research different types of case interviews and consulting firms.

Identify the skills commonly tested.

Conduct informational interviews with current consultants (this can also be an opportunity to validate whether consulting is a good fit for you).

Major Pitfalls to Avoid

Don’t assume all case interviews are the same.

Avoid neglecting the importance of networking early on.

Don’t underestimate the emotional job; build your confidence from the start.

Step 2: Practice

You’ve done your homework; now it’s time to get your hands dirty. Practicing case interviews is where you turn knowledge into skill.

Work on mock case interviews with peers or mentors.

Use case interview prep books and online resources to practice cases.

Track your performance to identify areas for improvement.

Don’t practice going through the motions; make each session count.

Avoid practicing only with friends who might not give honest feedback.

Don’t ignore your weaknesses; confront them head-on.

Step 3: Mastery

This is the final stretch. Mastery is where you develop and fine-tune your skills to become a top 1% candidate.

Think using first principles .

Seek feedback from industry professionals.

Develop your business acumen:: while you are not expected to have an in-depth knowledge of an industry, a high-level understanding will help to generate better ideas and insights.

Practice with a diverse set of cases (different situations and industries).

Practice with recent cases (read the section Old vs. New cases).

Conduct mock interviews under timed conditions.

Do you know the Dunning-Kruger effect?

If not, read this article because it can be what you need to land offers in consulting.- Don’t get complacent; always look for ways to improve.

Therefore, avoid the trap of overconfidence; humility can be your greatest asset.

Step 3bis: Mastery+

Think you’re ready?

Mastery+ is your chance to test your skills in a lower-stakes environment by practicing with Plan-B firms.

Yes, you read me well: practice case interviews with Plan-B firms.

Apply to consulting firms that are not your first choice.

Go through their interview process as if they were your top choice.

Use the experience to identify any remaining gaps in your preparation.

Don’t treat these interviews as mere practice; give them your all.

Avoid burning bridges; you never know when a Plan B could become a Plan A.

Don’t ignore feedback; even a rejection can be a valuable learning experience.

From Discovery to Mastery+, each step is a building block towards your ultimate goal: acing that case interview and landing your dream consulting job.

Many candidates without business or consulting experience did it, and so can you.

So, are you ready to embark on this transformative journey?

Start by learning how to solve case interviews and get tips to help you navigate this exciting path.

Finally, watch this video about how to prepare for case study interviews on the BCG website :

Frequently Asked Questions

How much time is needed to prepare for case interviews.

This is a tricky question.

Because it depends on factors such as:

Your strengths and weaknesses

The time you can dedicate to your preparation

Your learning pace

However, there is an important rule:

Start as soon as you can.

It takes time to be ready.

A case interview is NOT an exam: you can’t cram your consulting interview preparation in a week or two.

What are the most common case interview mistakes?

Check this article to find out what are the 16 case interview mistakes to avoid at all costs.

What are the differences between Round 1 (R1) and Round 2 (R2) cases?

Here are the main differences between first round interview and second round interview:

The seniority of your interviewers : R2 case interviewers are often Directors or Partners, while R1 case interviewers are Senior Consultants or Managers

Stress : Second-round interviews are usually more stressful. The reasons are numerous: the offer is getting closer and closer, interviewing with a Partner from a prestigious firm, etc.

Competitiveness : R2 candidates are competing with other R2 candidates. This tautology means that all the candidates who have made it so far are good, and the selection will be made on details.

The weight on assessment criteria : R2 assessment criteria are the same as R1 criteria (see the section “What do case interviewers look for?”). However, the importance of these criteria differs. Partners tend to value more criteria such as communication, confidence, leadership, and maturity.

Focus on your weaknesses : after an R1 case interview, the consulting firm lists your strengths and weaknesses. Therefore, an R2 case interview includes questions to validate (or invalidate) any doubt about your capacity to be a world-class consultant. For instance, if your quantitative performance was not positive, you can expect an R2 case interview with many quantitative questions.

However, I believe these differences should NOT influence your interview prep.

And, as discussed in this article, your goal is to be in the top 1% across the 4 main performance assessment criteria.

Finally, since we are talking about R2 interviews:

I can not stress enough the importance of fit interviews.

Your answers to questions such as “ Why consulting? ” or “ Why McKinsey? ” greatly influence the final decision.

Will my case interview be in person or via Zoom?

Check with your HR contact to validate this point.

Besides, you can read this McKinsey guide about virtual interviews.

Do you recommend practicing with a coach?

Being a coach myself, I’m obviously biased.

But I tried to give you a fair answer to help you decide what’s best for you.

First, let’s define what a good coach is.

A coach is someone with an extensive experience in consulting and in helping others land offers.

For instance, your friend who just got an offer at McKinsey is NOT a coach.

Receiving an offer and explaining to others how to receive offers are two different things.

Therefore, the first criterion to decide if a coach can help you is to look at how much time they spend in:

Consulting,

Supporting candidates.

That being said, I recommend using coaching services if you can afford it.

Because this is the best way to get qualitative feedback.

You’ll know PRECISELY:

What is the distance between your performance and the performance of the top 1% of candidates.

How to quickly reduce this distance and become a top 1% candidate yourself.

At careerinconsulting.com, we have a unique coaching model:

We coach and support our clients until they receive an offer.

Interested?

If yes, check this page .

What are the basic business concepts to know?

I’ve written an article discussing some basic business concepts that might be helpful in acing your case interviews.

Any final tips?

Check these 16 case interview tips to move your skills to the next level.

For instance, you’ll learn the mistakes to avoid when developing an issue tree.

Also, check these case interview examples by clicking here .

How to get a case interview?

You get it:

Acing case interviews require a ton of hard work.

And you don’t want to put all this hard work into the trash by not being invited for interviews .

Unfortunately, the odds are against you: less than 30% of applicants are invited for interviews.

And don’t fool yourself:

Your prestigious college name and high GPA are insufficient.

Consulting firms look at a combination of factors to select the applicants invited for interviews.

So, how to pass the screening phase and be invited for interviews ?

But don’t worry, I’ve written comprehensive guides that tell you how to do it.

Write a consulting resume

How to make your resume stand out?

By writing EPIC bullet points!

So, check this step-by-step guide to turn your resume into an outstanding resume.

In this comprehensive guide, you’ll learn:

What matters the most to recruiters in consulting

How to stand out from the hordes of other applicants

What are the most common mistakes that lead to rejection (and how to avoid them)

Also, you can download templates for McKinsey, BCG, and Bain & Company.

And here is the best part:

You’ll get an exhaustive checklist to assess the readiness of your CV.

Write a consulting cover letter

At the beginning of the interview process, recruiters from top consulting firms want to know you better.

They want to know who the person is beyond the amazing achievements on your CV.

So, if you wonder how to express your motivation to join a firm, this step-by-step guide is for you.

Also, you can download winning cover letter examples that passed the screening phase at top consulting firms.

See you there !

Beyond case interview prep: Fit interview questions

Your case interview performance counts for 50% of the interviewer’s decision.

The other 50%?

Your fit interview (aka personal experience interview) performance.

So, you can’t overlook your personal experience interview preparation.

Are you in one of the following situations?

I’ve just been accepted at [fancy MBA program]. So, I know how to present myself.

I’ve just been accepted at [fancy non-consulting company]. So, I know how to present myself.

I’ve had lots of job interviews in the past. This is not new to me. Instead, I prefer to spend my time on case interview preparation because case interview is new to me.

Your preparation must be aligned with the specific requirements of consulting firms.

In other words, even if some questions are typical job interview questions (e.g., “Tell me about yourself”), their expectations are different.

For instance, consulting firms assess your strategic thinking skills even in fit interviews.

Besides, they want to understand why you are genuinely interested in pursuing a career in consulting.

Thus, here is a series of articles to help stand out during your fit interviews:

How to answer the “ Tell me about yourself ” question

How to answer the “ Why consulting ” question

How to answer the “ Why Mckinsey or BCG or Bain ” question

How to answer behavioral interview questions using the STAR framework

Read these articles, and you’ll be covered for the main personal experience interview questions.

Case interviews mimic what consultants do: solving business problems.

And often, there is no right answer.

What’s important is to show how you think.

So, I hope this guide will help ace your consulting interviews and start your career in management consulting at Boston Consulting Group or any top consulting firm.

I’d love to hear from you: What’s your biggest challenge in case interview prep?

Let me know by leaving a quick comment below right now.

-Want to know all the secrets of the consulting interview process?

👉 Check this article about the McKinsey recruitment process .

👉 Also, check this article about the Boston Consulting Group recruitment process .

Want more case interview examples? Or start to practice cases?

👉 Check this page: https://careerinconsulting.com/case-interview-examples/

You’ll find plenty of Bain case interview examples, for instance.

Finally, want to ace personal experience interview questions?

👉 Check this page: https://careerinconsulting.com/mckinsey-pei/

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Hi Sebastien, thank you for your informative article. I do struggle to assign 7 McKinsey cases into the above-provided groups, they seem to get a bit more creative every year! Do you mind commenting or advising on those?

Case/Type: 1) Case: Beautify, Potential Type: Take a strategic decision 2) Case: Diconsa, Potential Type: Take a strategic decision 3) Case: Eletro-Light, Potential Type: Take a strategic decision) 4) Case: National Education System, Potential Type: ? 5) Case: Talbot Trucks, Potential Type: Take a strategic decision 6) Case: Shops Corporation, Potential Type: ? 7) Case: Conservation Forever, Potential Type: ?

Hi. thank you for your message. Where can I find the above cases?

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You need 4 skills to be successful in all case interviews: Case Structuring, Case Leadership, Case Analytics, and Communication. Enroll in our 4 free courses and discover the proven systems +300 candidates used to learn these 4 skills and land offers in consulting.

• May 13, 2020

A Quick Guide to Preparing for a Case Study Interview

Recruiting & Careers Social Influencer

Reviewed by Chris Leitch

Invited to participate in a case study interview but not sure about the best ways to get ready for it?

As you always want to be at your very best when interviewing with a company, the case study interview requires a bit more preparation than recognising some of the common types of job interviews .

While you’ll still need to impress a prospective employer with strong research, confident interview responses and a professional appearance , the case study interview tests your knowledge and abilities through a spontaneous, analytical exercise. It examines how you approach problem-solving with the pressure of handling a situation without previous knowledge of any details or context.

Although the consulting industry utilises it as an essential part of the hiring process, the case study interview can be also found in many other environments, including startups, government and corporate organisations. It measures a candidate’s analytical, logic reasoning and communication abilities while under pressure.

In this guide, we will cover what you need to know to successfully prepare for a case study interview.

Case Study Interviews Explained

Even if you’ve never participated in one, it’s likely you’ve heard stories about the case study interview format. The case study puts you, the candidate, on the spot to solve a business problem posed by the interviewers.

Case study interview questions cover a wide range of topics and do not look for a single ‘right’ answer. Instead, the format gives the interviewers a look at how you respond spontaneously while applying problem-solving skills to create a solution to the business challenge presented.

For example, an exercise might ask what the potential market size is for a vegan food company within a prospective city and if setting up shop within the region would be worth it. The case study may not share all the details to help you reach an answer, but it should prompt you to ask questions that help you structure your thought process.

What to Expect in a Case Study Interview

The ways by which a case study interview is conducted will vary by company. However, this format bears unique characteristics:

• You’ll receive an introduction to the business problem, its relevant details and other information that lend to setting context. Some companies may choose to share a briefing document for you to read, while others may prefer to communicate the scenario in conversation.
• Information about the business problem will be, to some degree, vague. While the problem may cover complex business concepts, expect that the information will provide a high-level description of the scenario – not detailed reports with specific facts and figures. Case study interviews present such information in general terms for a reason. They’re meant to provide just enough information so that you can choose how to approach your line of questioning to solve the problem.
• The discussion about the business problem will be led by either the interviewer or the candidate. You need to be prepared for both situations. Who leads the conversation about the business problem is important, as it reveals the direction the discussion will take.

In interviewer-led sessions, the interviewer seeks to gauge the quality of your approach as it relates to a specific part of the business problem. They control the dialogue, focusing on a series of tough questions unlike those considered to be difficult in other interview formats . The interviewer sticks to a line of questioning that refers to details and themes relevant to the business problem, and evaluates how you comprehend, interpret and recommend actions within this specific domain.

On the hand, candidate-led conversations evaluate your ability to understand a business problem comprehensively, and from multiple points of view. Consultants play different roles on projects. Their actions cover various levels of activity, from analysing the business facts and data, creating the solutions and communicating directly with the clients on the overall strategy and approach. You’ll need to show strong methodology to guide others in your process.

Candidate-led sessions are challenging because they give you the freedom to explain your best approach to tackle the entire problem, but without receiving the input or comments of others to help guide a conversation along.

How to Prepare for a Case Study Interview

As you might find these interviews to be difficult, intense and downright nerve-wracking , you can succeed in a case study interview through thoughtful preparation. Here are five tips to help you ace the interview:

1. Demonstrate Your Analytical, Reasoning and Communication Skills

While recapping key details of the business problem is important, the case study interview measures much more than your ability to recall the facts. It showcases how you think on your feet as you seek out information to determine your course of action.

While you might be comfortable sketching out a framework or a mathematical formula that helps you identify the way you wish to solve the problem, this interview format also tests your ability to explain the reasoning in a clear and believable manner to others.

To be successful in a case study interview, you must demonstrate the skill to process information quantitatively, as well as speak about your rationale and decisions convincingly.

2. Get Ready to Play an Active Role in the Discussion

Case study interviews require a high level of engagement. While other interviews might have you responding to questions with rehearsed answers, the case study interview presents a situation that is dynamic and unpredictable.

You’ll want to approach the session with an active disposition. This typically includes taking notes, documenting your observations and ideas, sketching out diagrams and charts, and asking follow-up questions throughout the interview .

3. Identify the Type of Problem Posed to You

Jobseekers may find that there are common themes that appear when covering the type of business problems found in case study interviews. Eight of the most common exercises explore these questions:

• Maths – eg: ‘How many more units do we need to sell to double the profit?’
• Market size – eg: ‘How big is the market size within the US for smart wearable devices?’
• Framework/Issue tree - eg: ‘Identify the factors you would consider in addressing the problem.’
• Data-chart insights – eg: ‘What story do the numbers tell about the operations of this business?’
• Value proposition – eg: ‘What factors do customers look for in choosing a mobile phone carrier?’
• Business valuation – eg: ‘Just how much is this company worth today, and would it change if acquired by our competitor?’
• Hypothesis – eg: ‘What are some possible reasons that explain this trend?’
• Brain teaser – eg: ‘How many tennis balls can you fit in an area that is twice the size of a football field?’

There is not a single approach that solves all business problems. By identifying the type of problem you’re encountering, you’ll be able to quickly determine the most appropriate method to apply.

For example, you might discover that a maths problem will rely on the knowledge of specific formulas and expressions, while a hypothesis question calls for a closer look at the root causes behind an issue.

4. Organise a Framework that Helps You Solve the Problem

Having a good framework to apply to a problem is the key to doing well in a case study interview. You want to show that you understand a business issue well enough to formulate recommendations or insights that address the problem. As there isn’t one right answer to such a problem, your interviewer will be interested to hear about the thought process you applied to arrive at your decisions.

The process may involve a range of problem-solving skills and methods, including the use of mathematical formulas, first-hand knowledge about an industry and decision-tree flowcharts that guide through questions you’ve applied to the issue.

It’s helpful to write down your framework and refer to it as needed. By having the steps outlined, you’ll be able to explain your recommendations in a clear and confident manner so that the rationale used in your analysis appears sound.

5. Practise, Practise, Practise!

Prepare for the case study interview by engaging in mock practice sessions before the big day. While it’s important to spend time putting together the methods you’ll use to analyse a business problem, enlisting the help of a friend or two familiar with this interview format is essential.

You’ll want to find case study examples online and share your selections with those helping you practise. Your friends should read the materials before the practice sessions and play the role of the interviewer.

By conducting a practice session as if it were the real thing, your friends will help you work through the awkwardness and spontaneity of the case study interview and develop the confidence to perform successfully.

By following these tips, you’ll be ready to show off your analytical, communication and problem-solving skills, all important to the case study interview. However, don’t limit your preparation only to the guidance given for this specific style; rather, you’ll want to make sure you continue the things that served you well for other interview formats, including making a good first impression and avoiding interview faux pas .

By combining those behaviours with the preparation, mindset and practice needed to solve business problems on your feet, you’ll put yourself in a great position to succeed at a case study interview.

Have you ever found yourself in a case study interview? What advice do you have to give? Let us know in the comments section below!

Interview Preparation

Finding a Job

Interview Formats

• Hacking the Case Interview

This is a complete guide to case interviews for beginners. Whether you have no idea what a case interview is or have just started preparing for consulting interviews, we’ll walk you through the case interview fundamentals.

Case interviews can seem complicated, confusing, and difficult to learn. However, with the right knowledge and strategies, case interviews can be fairly straight forward and mastered by anyone.

In this complete guide to case interviews for beginners, we’ll cover:

Introduction to Case Interviews

Purpose of case interviews, key components of a case interview, types of case interviews, case interview preparation strategies for beginners, case interview practice cases for beginners, common case interview beginner mistakes to avoid, case interview beginner tips for success.

• Beginner Case Interview Resources for Further Learning

If you’re looking for a step-by-step shortcut to learn case interviews quickly, enroll in our case interview course . These insider strategies from a former Bain interviewer helped 30,000+ land consulting offers while saving hundreds of hours of prep time.

What is a case interview?

Case interviews are a special type of interview that every single consulting firm uses. They are almost exclusively used by consulting firms, although some companies with ex- consultants may also use them.

A case interview, also known as a “case” for short, is a 30 to 60-minute exercise in which you and the interviewer work together to develop a recommendation or answer to a business problem.

These business problems can be anything that real companies face:

• How can Amazon increase its profitability?
• What can Apple do to increase customer retention?
• How should Tesla price its new electric vehicle?
• Where should Disney open another Disneyland theme park?

Case interviews simulate what the consulting job will be like by placing you in a hypothetical business situation. Cases simulate real business problems that consulting firms solve for their clients. Many case interviews are based on actual projects that interviewers have worked on.

While consulting projects typically last between 3 to 9 months, case interviews condense solving the business problem into just 30 to 45 minutes.

Case interviews can cover any industry, including retail, consumer packaged goods, financial services, energy, education, healthcare, government, and technology.

They can also cover a wide range of business situations, including entering a new market, launching a new product, acquiring a company, improving profitability, and growing revenues.

Although case interviews cover a wide range of industries and business situations, no technical or specialized knowledge is needed.

Unless you are interviewing for a consulting firm that specializes in a particular industry or function, cases are designed to be solved by someone that has general business knowledge.

Nailing your case interviews is critical to getting  into consulting . There is no way to get a consulting job offer without passing your case interviews.

What are examples of a case interview?

Here is an example of what a perfectly solved case interview looks like:

Here is another example of what a case interview looks like. This case interview is one where the interviewer leads most of the interview.

Here is a third example of a case interview. In this case interview, the candidate leads most of the interview. We’ll cover the difference between interviewer-led and candidate-led case interviews later in the article.

Finally, here is a fourth example of what a case interview looks like. This case is primarily focused on market sizing. We’ll cover what market sizing is and how to solve it later in the article.

Why are case interviews used?

Case interviews are the best way for consulting firms to predict which candidates will make the best consultants. Case interviews do not predict this perfectly, but they come quite close.

Since case interviews simulate the consulting job by placing you in a hypothetical business situation, interviewers use case interviews to see how you would perform as a hypothetical consultant.

Many of the skills and qualities needed to successfully complete a case interview are the same skills and qualities needed to successfully finish a consulting case project.

Case interviews also give you a sense of whether you would like the consulting job. If you find case interviews interesting and exciting, you’ll likely enjoy consulting. If you find case interviews dull and boring, consulting may not be the best profession for you.

What do case interviews assess?

Case interviews assess five different qualities or characteristics: logical and structured thinking, analytical problem solving, business acumen, communication skills, and personality and cultural fit.

1. Logical and structured thinking : Consultants need to be organized and methodical in order to work efficiently.

• Can you structure complex problems in a clear, simple way?
• Can you take tremendous amounts of information and data and identify the most important points?
• Can you use logic and reason to make appropriate conclusions?

2. Analytical problem solving : Consultants work with a tremendous amount of data and information in order to develop recommendations to complex problems.

• Can you read and interpret data well?
• Can you perform math computations smoothly and accurately?
• Can you conduct the right analyses to draw the right conclusions?

3. Business acumen : A strong business instinct helps consultants make the right decisions and develop the right recommendations.

• Do you have a basic understanding of fundamental business concepts?
• Do your conclusions and recommendations make sense from a business perspective?

4. Communication skills : Consultants need strong communication skills to collaborate with teammates and clients effectively.

• Can you communicate in a clear, concise way?
• Are you articulate in what you are saying?

5. Personality and cultural fit : Consultants spend a lot of time working closely in small teams. Having a personality and attitude that fits with the team makes the whole team work better together.

• Are you coachable and easy to work with?
• Are you pleasant to be around?

All of these five qualities can be assessed in just a 30 to 60-minute case interview. This is what makes case interviews so effective in assessing consulting candidates.

What companies give case interviews?

Case interviews are primarily used by management consulting firms (e.g., McKinsey, BCG, and Bain), but they are also used by some technology companies (e.g., Meta, Google) and private equity firms (e.g., KKR, Blackstone) that have a lot of ex-consultants.

Management consulting firms that give case interviews

• EY-Parthenon
• PwC and Strategy&
• Roland Berger
• Oliver Wyman

Technology companies that give case interviews

• Microsoft (including LinkedIn)
• Capital One

Private equity firms that give case interviews

• The Blackstone Group
• Bain Capital

When are case interviews given?

Case interviews are given in nearly every single round of interviews. During first round consulting interviews expect 1-2 case interviews. During final round consulting interviews , expect another 2-4 case interviews.

The only round of interviews that will not have a case interview is the initial phone screen with a recruiter. They will ask primarily resume and behavioral interview questions.

First round interviews are heavily focused on case interviews. There will typically be few behavioral or fit interview questions asked. Each case interview is typically 30 to 40 minutes each. Behavioral or fit interview questions may take up less than 10 minutes.

Final round interviews have a bit more focus on behavioral and fit interview questions, but the vast majority of time is still spent on case interviews. Each case interview is typically 40 to 60 minutes each. Behavioral or fit interview questions may take up to 40 minutes.

As you can see, case interviews are the primary way that management consulting firms assess and select candidates.

There are seven key components or steps of a case interview: understanding the case background, asking clarifying questions, structuring a framework, kicking off the case, solving quantitative problems, answering qualitative questions, and delivering a recommendation.

1. Understanding the case background

The case interview will begin with the interviewer giving you the case background information. Let’s say that the interviewer reads you the following:

Interviewer: Our client, Coca-Cola, is a large manufacturer and retailer of non-alcoholic beverages, such as sodas, juices, sports drinks, and teas. They have annual revenues of roughly $30 billion and an operating margin of roughly 30%. Coca-Cola is looking to grow and is considering entering the beer market in the United States. Should they enter?

As the interviewer reads this, take notes. It is important to understand what the objective of the case is and keep track of information.

One strategy for taking notes effectively is to turn your paper landscape and draw a vertical line to divide your paper into two sections. The first section should be roughly two-thirds of the page while the second section will be one-third of the page.

Take notes in the second section of your page:

After the interviewer finishes giving the case background information, confirm that you understand the situation and objective. Provide a concise synthesis like the following:

You: To make sure I understand correctly, our client, Coca-Cola, is a large manufacturer and retailer of non-alcoholic beverages. They are looking to grow and our objective is to determine whether or not they should enter the U.S. beer market.

Interviewer: That sounds right.

Make sure your synthesis is concise. You do not want to regurgitate verbatim everything that the interviewer has said. Only mention the most important pieces of information.

You should also make sure you verify the objective of the case. Answering or solving the wrong case objective is the quickest way to fail a case interview.

2. Asking clarifying questions

Next in the case interview, you’ll have the opportunity to ask questions before you begin thinking about how to solve the case.

At this point, only ask questions that are critical for you to fully understand the case background and objective. You’ll be able to ask more questions later.

Types of questions you should ask:

• Asking for a definition of a term you’re unfamiliar with
• Asking for information that strengthens your understanding of the company or situation
• Asking questions that clarify the objective of the case
• Asking to repeat information you may have missed

You might ask a few questions like the following:

You: Is Coca-Cola looking to specifically grow revenues or profits?

Interviewer: Coca-Cola wants to grow profits.

You: Is there a particular financial goal or metric Coca-Cola is trying to reach within a certain time frame?

Interviewer: They are looking to grow annual profits by $2 billion within 5 years.

You: Great. Those are all the immediate questions I have for now.

3. Structuring a framework

After you understand the case background and objective of the case interview, lay out a framework of what areas you want to look into in order to answer or solve the case.

A case interview framework is simply a tool that helps you structure and break down complex problems into simpler, smaller components. Think of a framework as brainstorming different ideas and organizing them into different categories.

When creating a framework, it is completely acceptable to ask the interviewer for a few minutes of silence to write out a framework.

You: Would you mind if I take a few minutes to structure my thoughts and develop a framework to tackle this case?

Interviewer: Of course, go ahead.

For this case example, what do you need to know in order to help Coca-Cola decide whether or not they should enter the beer market?

You might brainstorm the following questions:

• Does Coca-Cola know how to produce beer?
• Would people buy beer made by Coca-Cola?
• Where would Coca Cola sell its beer?
• How much would it cost to enter the beer market?
• Will Coca-Cola be profitable from doing this?
• How can Coca-Cola outcompete competitors?
• What is the market size of the beer market?

This is not a very structured way of tackling the case, so organize these ideas into a framework that has 3 – 4 broad areas, also called “buckets”, that you want to investigate.

An easy way to develop these buckets is to ask yourself, what 3 – 4 things must be true for you to 100% recommend that Coca-Cola should enter the beer market.

In an ideal world. These four things would need to be true:

• The beer market is an attractive market with high profit margins
• Competitors are weak and Coca-Cola will be able to capture significant market share
• Coca-Cola has the capabilities to produce an outstanding beer product
• Coca-Cola will be extremely profitable

You can rephrase these points to be the broad categories in your framework. You can write your framework in the first section of your paper:

Next, let’s add a few bullets under each category to give more detail on exactly what information we need to know to decide whether Coca-Cola should enter the beer market.

This entire process of brainstorming ideas and developing a structured framework should only take a few minutes.

How do you come up with a framework so quickly?

Most candidates make the mistake of either using a single memorized framework for every case or memorizing multiple different frameworks for different cases.

The issue with memorized frameworks is that they aren’t tailored to the specific case you are solving for. When given an atypical business problem, your framework elements will not be entirely relevant.

Interviewers can easily tell that you are regurgitating memorized information and not thinking critically.

Instead of memorizing frameworks, I recommend memorizing a list of 8 - 10 broad business elements, such as the following:

When given a case, mentally run through this list and pick the 3-4 elements that are most relevant to the case. This will be your framework. If the list does not give you enough elements, brainstorm and add your own elements to your framework.

This strategy guarantees that your framework elements are relevant to the case. It also demonstrates that you can create unique, tailored frameworks for every business problem.

Using this strategy for this case, you would run through your list of memorized business elements and select the following:

This strategy is a shortcut for creating unique tailored frameworks for every business problem. You do not need to develop a framework entirely from scratch every time.

Now that you have your framework, turn your paper to face the interviewer and walk them through it.

You: To decide whether or not Coca-Cola should enter the market, I want to look into four main areas.

One, I want to look into the beer market attractiveness. Is this an attractive market to enter? I’d want to look into areas such as the market size, growth rate, and profit margins.

Two, I want to look into the beer competitive landscape. Is this market competitive, and will Coca-Cola be able to capture meaningful market share? I want to look into questions such as the number of competitors, how much market share each competitor has, and whether competitors have any competitive advantages.

Three, I want to look into Coca-Cola’s capabilities. Do they have the capabilities to succeed in the beer market? I want to look into things such as whether they have the expertise to produce beer, whether they have the distribution channels to sell beer, and whether there are any existing synergies they can leverage.

Four, I want to look into expected profitability. Will Coca-Cola be profitable from entering the beer market? I want to look into areas such as expected revenues, expected costs, and how long it would take to break even.

The interviewer might ask a few questions on your framework, but will otherwise indicate whether they agree or disagree with your approach.

For a complete guide on how to create tailored and unique frameworks for each case, check out our article on case interview frameworks .

4. Kicking off the case

If this is an interviewer-led case, the interviewer will propose which area of your framework they would like to dive deeper into. They might say something like the following:

Interviewer: Your framework makes sense to me. Why don’t we start by estimating the size of the U.S. beer market.

If this is a candidate-led case, you will be expected to propose an area to look into. There is no right or wrong area to start first. Propose any area of your framework as long as you have a reason for it.

You could say something like:

You: To start, I’d like to look into the beer market attractiveness. I’d like to first understand the market size to determine if the beer market is an attractive market.

If you end up picking an area that the interviewer does not want you to explore, they will redirect you to an area that they do want you to explore.

The two styles of case interviews are nearly identical. The only difference is whether or not you have to proactively propose what area to explore first and what area you want to explore next.

5. Solving quantitative problems

Expect to perform calculations and analyze charts and graphs during your case interview.

Market sizing questions are one type of quantitative question you may get asked.

Let’s say the interviewer asks you:

Interviewer: What is the market size of beer in the U.S.?

Most candidates jump right into the math, stating the U.S. population and then performing various calculations. Doing math without laying out a structure often leads to making unnecessary calculations or reaching a dead-end.

Laying out an upfront approach helps avoid these mistakes and demonstrates that you are a logical, structured thinker.

For this market sizing problem, you could structure your approach in the following way:

• Start with the U.S. population
• Estimate the percentage that are legally allowed to drink alcohol
• Estimate the percentage that drink beer
• Estimate the frequency in which people drink beer
• Estimate the average price per can or bottle of beer

Multiplying these steps together gives you the answer. By laying out an approach up front, the interviewer can easily understand how you are thinking about the problem. With the right structure, the rest of the problem is simple arithmetic.

Sometimes the interviewer will give you numbers to use for these calculations. Other times, you’ll be expected to make assumptions or estimates.

When performing your calculations, make sure to do them on a separate sheet of paper. Calculations often get messy and you want to keep your original paper clean and organized.

A sample answer to this question could look like this:

You: To estimate the market size of beer in the U.S., I’m going to start with the U.S. population. Then, I’ll estimate the percentage that are eligible to drink alcohol. I’ll then estimate the percentage of the remaining population that drinks beer.

If we take this and multiply it by the frequency in which people drink beer and the average price per can or bottle of beer, we will find an estimate for the market size. 

Does this approach make sense to you?

Interviewer: Makes sense to me.

You: Great. I’ll assume the U.S. population is 320M people. Assuming the average life expectancy is 80 years old and an even distribution of ages, roughly 75% of the population can legally drink alcohol.

This gives us 240M people. Of these, let’s assume 75% of people drink beer. That gives us 180M beer drinkers.

Let’s say on average, a person drinks five beers a week, or roughly 250 beers per year, assuming roughly 50 weeks per year.

This gives us 180M * 250 = 45B cans or bottles of beer.

Assuming the average can or bottle of beer costs $2, this gives a market size of $90B.

You should not only answer the question, but tie the answer to the case objective.

In other words, how does knowing the U.S. market size of beer help you decide whether or not Coca-Cola should enter the market?

You could say something like the following:

You: Given that Coca-Cola has annual revenues of $30B, a $90B beer market represents a massive opportunity. The market size makes the beer market look attractive, but I’d like to understand if beer margins are typically high and determine how much market share Coca-Cola could realistically capture.

A second type of quantitative question you could be asked is to calculate profit or profitability. The interviewer may ask you:

Interviewer: Assume that a 12-ounce can of beer sells for $2 on average. To produce a keg of beer, it costs $100 for raw materials, $95 for labor, and $75 for storage. If a keg of beer holds 1,800 oz. of beer, what is the profit margin for beer?

Make sure you structure your approach and connect your answer to the case objective.

A sample answer could look like:

You: To calculate the profit margin for beer, I will first calculate the total costs to produce a keg of beer. Next, I will divide the volume of a keg by the volume of a can to determine how many cans a keg of beer produces.

Afterwards, I will divide the total cost of producing a keg of beer by the number of cans in a keg of beer to determine the cost per can.

Finally, I can use the price and cost per can of beer to calculate the margin of beer. Does this approach make sense to you?

You: Great. The total cost of a keg of beer is $100 plus $95 plus $75, or $270. The number of cans of beer in a keg is 1,800 oz. divided by 12 oz., or 150 cans.

Therefore, the cost per can of beer is $270 divided by 150 cans, or $1.80. Since the average price of beer is $2 per can, the profit is $0.20 per can. This makes the margin $0.20 divided by $2 or 10%.

Compared to Coca-Cola’s overall operating margin of 30%, the beer market profit margin of 10% is significantly lower. Although the market size for beer is large, the low margin makes the beer market less attractive.

A third type of quantitative question you could get asked is interpreting charts and graphs. The interviewer may show you the following:

A helpful strategy is to start your analysis by explaining what the axes of the chart show. This will help you understand the chart better.

Next, don’t just read what numbers the chart shows, but interpret what those numbers mean for the case objective.

A sample answer might look like the following:

You: For this chart, we have market share on the y-axis and different categories of beer on the x-axis. For each category, we see that market share is concentrated among a few large players. This implies a highly competitive market with high barriers to entry. Because of this, the beer market does not look attractive because it is so competitive.

6. Answering qualitative questions

In addition to asking quantitative questions during the case interview, the interviewer will also ask qualitative questions.

One type of qualitative question you could get asked are brainstorming questions. For example, the interviewer might ask:

Interviewer: What are the barriers to entry in the beer market?

Most candidates answer by listing ideas that immediately come to mind:

• Brewing equipment
• Beer production expertise
• Distribution channels

This is a highly unstructured way of answering the question. Make sure to use a simple structure to organize your thoughts.

A simple structure, such as thinking about barriers to entry as either economic barriers or non-economic barriers, helps facilitate brainstorming and demonstrates logic and structure.

With this structure, you might come up with the following answer:

Have a simple structure when answering qualitative questions. Examples of other simple structures to use include the following:

Additionally, take your answer and connect it to the case objective. In this example, are these barriers to entry high or low? Do you think Coca-Cola can overcome these obstacles to enter the beer market?

You might answer this question in the following way:

You: I’m thinking of barriers to entry as economic barriers and non-economic barriers. Economic barriers include things such as equipment, raw material, and other capital. Non-economic barriers include: beer brewing expertise, brand name, and distribution channels.

Looking at these barriers, I think it will take Coca-Cola a lot of work to overcome these barriers. While Coca-Cola does have a brand name and distribution channels, they lack beer brewing expertise and would have to buy a lot of expensive equipment and machinery. These barriers make entering the beer market difficult.

Another type of question you could get asked are business opinion questions, such as the following:

Interviewer: Do you think there are significant production synergies in producing non-alcoholic beverages and producing beer?

As always, structure your answer and connect your answer to the case objective.

Here is a sample answer:

You: Production involves equipment, raw materials, and labor. There is likely some overlap in equipment, such as using the same bottling machines, but Coca-Cola will likely need new equipment for brewing beer.

Raw materials, on the other hand, are completely different. Coca-Cola will need to source barley, hops, and yeast, which it currently does not use in its existing beverages.

Finally, the same labor can be used, but employees will need new training since producing beer is fairly different from producing a non-alcoholic drink.

Overall, I think there are only a few production synergies that Coca-Cola can leverage, which makes entering the market a bit more difficult.

7. Delivering a recommendation

You’ve done a ton of work so far in the case interview and now it is time to put everything together into a recommendation.

Throughout the interview, you should have been making notes of key takeaways after each question you answer.

Take a look at the key takeaways you’ve accumulated so far and decide whether you want to recommend entering the beer market or not entering the beer market:

• The U.S. beer market size is $90B compared to Coca-Cola’s annual revenue of $30B
• The beer market profit margins are 10% compared to Coca-Cola’s average margin of 30%
• The beer market is highly concentrated across all categories
• Barriers to entry are moderate
• There are some synergies with existing production

There is no right or wrong recommendation, as long as you support your recommendation with reasons and evidence.

Regardless of what stance you take, make sure you have a firm recommendation. You do not want to be flimsy and switch back and forth between recommending entering the market and not entering the market.

Secondly, make sure your recommendation is clear and concise. Use the following structure:

• Clearly state what your recommendation is
• Follow that with the 2 - 3 reasons that support your recommendation
• State what potential next steps would be to further validate your recommendation

The conclusion of the case might look like the following:

Interviewer: Let’s say that you bump into the CEO of Coca-Cola in the elevator. He asks you what your preliminary recommendation is. What do you say?

You: I recommend that Coca-Cola should not enter the U.S. beer market for the following three reasons.

One, although the market size is fairly large at $90B, the margins for beer are just 10%, significantly less than Coca-Cola’s overall operating margin of 30%.

Two, the beer market is very competitive. In all beer segments, market share is concentrated among a few players, which implies high barriers to entry. Coca-Cola lacks beer brewing expertise to produce a great product that existing incumbents have.

Three, there are not that many production synergies that Coca-Cola can leverage with its existing products. Coca-Cola would need to buy new equipment, source new raw materials, and provide new training to employees, which will be time-consuming and costly.

For next steps, I want to look into Coca-Cola’s annual expected profits if they were to enter the U.S. beer market. I hypothesize that they will be unable to achieve an increase in annual profits of $2B within five years, but I’d like to confirm this through further analysis.

What are the different types of case interviews?

Case interviews cover a wide variety of functions and business situations. However, there are six common case interview business situations that account for the majority of all case interviews: profitability, market entry, growth, pricing, merger and acquisition, and new product.

There is a very high chance that you’ll see these types of case interviews in your first-round and final-round consulting interviews.

1. Profitability case interviews

Profitability cases ask you to identify why a company is experiencing a decline in profitability and what they should do to address it. This is the most common business situation for case interviews.

To solve these types of cases, you’ll need to understand quantitatively, what is the driver causing the decline in profits? You will need to determine whether revenues have gone down, costs have gone up, or both have occurred.

Afterwards, you’ll need to understand why this is happening. Once you understand this, you can brainstorm potential ideas and prioritize the solutions that are the most impactful and feasible to implement.

2. Market entry case interviews

Market entry cases ask you to determine whether a company should enter a new market. This is the second most common business situation for case interviews.

To make this decision, you’ll need to assess whether the market is attractive, how strong competitors are, whether your company has the capabilities to enter, and what the expected profitability is.

3. Growth case interviews

Growth cases ask you to determine how a company can best increase its revenues.

To solve this case, you’ll need to identify all of the major ways the company can grow.

Should the company grow organically by targeting new geographies or customer segments?

Should they grow by launching new products and services?

Instead, should the company grow inorganically by acquiring or forming a partnership with another company?

Once you have identified all of the major opportunities for growth, you can prioritize the opportunities that are the most impactful and feasible.

4. Pricing case interviews

Pricing cases ask you to determine how to set the optimal price on a product or service. To do this, you’ll need to consider different factors.

How much does the product cost to produce? You don’t want to price the product too low such that you have a loss on each sale.

How much are customers willing to pay for the product? You don’t want to price the product too high such that no customer is willing to purchase your product.

How much are competitors setting prices for similar products? You don’t want to price the product too high such that customers choose to purchase competitor products.

Considering each of these points will help you determine the right price to set.

5. Merger and acquisition case interviews

Merger and acquisition cases ask you to determine whether a particular company should be acquired.

To solve this case, you’ll first need to understand what the reason is for the acquisition. In most cases, the company will be looking to grow its revenues and profits.

Then, you’ll need to assess whether the market that the acquisition target plays in is attractive, whether the acquisition target itself is attractive, whether there will be any meaningful synergies, and whether the financials of the acquisition make sense.

These considerations will help you determine whether the acquisition should be made.

6. New product case interviews

New product cases ask you to determine whether a company should create and launch a particular new product.

To solve this case, you’ll need to assess whether the product’s market is attractive, whether the product meets customer needs, whether the product is superior to competitor products, whether the company has the capabilities to create and launch the product, and what the expected profitability is.

These considerations will help you make a smart and informed decision.

W hat are the different formats of case interviews?

There are three major formats of case interviews: traditional case interviews, written case interviews which assess presentation and communication skills more heavily and group case interviews which assess teamwork and collaboration more heavily.

1. Traditional Case Interview

The traditional case interview is the format that accounts for 80 to 90 percent of all case interviews. It is the format we have covered so far in which you and the interviewer work together to develop a recommendation or answer to a business problem.

The traditional case interview starts with the interviewer explaining the case background information to you. The case interview ends after you have delivered your recommendation to the interviewer.

There are two styles of traditional case interviews, candidate-led case interviews and interviewer-led case interviews.

• Candidate-led case interviews : You will be driving the direction of the case. You will propose what area of your framework to start in, what questions you would want to answer, what analyses you would want to do, and what the next step is to solve the case. If you go down the wrong direction, the interviewer will steer you back on course, but you ultimately decide what to do next.
• Interviewer-led case interviews : The interviewer will be steering and controlling the direction of the case. The interviewer will point you to which questions to answer, what analyses to do, and what the next step is to solve the case.

2. Written Case Interview

Written case interviews are much less common than traditional case interviews.

For written case interviews, you will be given a packet of information at the beginning of the interview. This packet usually has between 20 to 40 pages of graphs, charts, tables, and notes. You’ll be given information on the case background and the objective of the case.

In some written case interviews, you may also be given a list of important questions to answer. In other written case interviews, you’ll only be given the primary business problem you are asked to answer.

You’ll then have 1 to 2 hours to analyze the information packet and then make 3 to 5 slides to present your analysis and recommendation to the interviewer.

In some written case interviews, you’ll have to create these slides completely from scratch. In other written case interviews, you’ll have pre-filled slide templates that you will fill out with your analysis and work.

For written case interviews, you’ll be working by yourself. The interviewer will leave the room to let you work and then return when time is up to hear your presentation. During the presentation, the interviewer may ask follow-up questions on your work and findings.

3. Group Case Interview

Group case interviews are also much less common than traditional case interviews.

For group case interviews, you’ll be put into a group of 3 to 6 people with other candidates that are also interviewing for the same consulting job you are interviewing for. The group will be given materials which contain the case background, objective, and all of the information needed to solve the case.

You’ll then have 1 to 2 hours to work together as a group to create a slide presentation that summarizes your work and recommendation.

During this time, the interviewer will be listening in on the discussions and conversations that the group will have, but they will not interfere or answer any questions.

Once the time is up, your group will deliver your presentation to the interviewer, who may also ask follow-up questions on the work and findings.

For group case interviews, there is a heavy emphasis on assessing how well you work in a team. Consultants spend almost all of their time working closely in small teams, so teamwork and collaboration are essential.

Interviewers will assess you on criteria such as the following:

• Can you make meaningful contributions while working in a group?
• Are you easy to work with?
• Can you handle conflict and disagreement with teammates?
• Do you bring out the best ideas and qualities in other people?

How long does it take to prepare for case interviews?

Candidates typically spend 60 to 80 hours preparing for case interviews, equivalent to 6 to 8 weeks of preparation. However, exceptional candidates with strong business and communication skills might need as little as 4 weeks. Those lacking a business background could require as long as 12 weeks.

We have seen exceptional candidates pass their consulting interviews and receive offers from McKinsey, BCG, or Bain in just one or two weeks. We have also heard of candidates spending more than 100 hours preparing for case interviews, but receiving no consulting offers.

There are four factors that impact how much time you’ll need to dedicate to preparing for case interviews. Assessing these factors will help you set expectations for the amount of time you should expect to spend.

1. Natural intuition and ability

Case interviews require a strong business intuition and excellent communication skills. Some people will have a higher baseline on these skills than others.

If you have studied business in school or have worked a job that does similar work to consulting, you’ll likely already have a good business intuition. If you give speeches, presentations, or participate in debates frequently, you’ll likely already have good communication skills.

Although these abilities can be learned by anyone, some people will naturally have strong abilities to start with. For these people, they will likely need to spend less time preparing for case interviews than the average person.

2. Learning speed

Some people are faster learners than others. There are many skills you’ll need to learn and develop to be proficient in case interviews, such as structuring a framework, developing a hypothesis, solving math problems , and delivering a recommendation.

These skills require no specialized knowledge or expertise. Anyone can learn and master these skills with enough practice. However, some people will pick up these skills faster than others.

3. Quality of practice

The quality of your practice determines how quickly you can learn and master case interviews.

If you practice with case interview partners that don’t know how to properly deliver a case interview and provide feedback, you’ll learn much more slowly than someone practicing with a consultant who has given interviews before.

Similarly, if the practice cases you use are not representative of an actual case interview or don’t have outstanding model answers, you’ll learn much more slowly than someone using high-quality practice cases.

4. Consulting firm requirements

The amount of time needed to prepare for case interviews also depends on the consulting firms that you are applying for.

The top three consulting firms, McKinsey, BCG, and Bain, have the highest standards and requirements when assessing a candidate’s case interview capabilities. Less prestigious consulting firms may have a lower bar that you need to pass.

If you are recruiting for McKinsey, BCG, and Bain, you’ll likely need to spend more time preparing for case interviews than someone recruiting for Deloitte or Accenture.

When should I begin preparing for case interviews?

Given that it takes candidates on average 60 to 80 hours to prepare for case interviews, you should begin preparing for case interviews at least 6 to 8 weeks in advance. To give yourself adequate time, you should ideally start preparing 16 to 24 weeks in advance.

Preparing 16 to 24 weeks in advance provides sufficient buffer time. You may find yourself too busy to prepare for case interviews during some weeks. You may also realize that you have significant skill or capability gaps as you start preparing, requiring more time to improve.

Preparing for case interviews more than 24 weeks in advance should not be necessary. 

Often times, candidates that start preparing too early will burn themselves out from having done too many practice cases. This often happens right before interviews begin, which leads to poor outcomes.

To avoid burning yourself out, start preparing for interviews ideally 16 to 24 weeks in advance and a minimum of 6 to 8 weeks in advance.

How do I prepare for case interviews?

There are seven steps to preparing for case interviews.

1. Understand what a case interview is

The first step in preparing for consulting case interviews is to understand exactly what case interviews are.

Case interviews are a special type of interview that every single consulting firm uses. They typically take 30 – 60 minutes and involve you working with the interviewer to solve a business problem and provide a recommendation.

When you are familiar with what case interviews are, it is important to know what a great case interview performance looks like.

Knowing what a great case interview performance looks like will facilitate how quickly you learn case interview strategies in the next step.

Before continuing onto the next step, you should be familiar with:

• The overall objective of a case interview
• The structure and flow of a case interview
• The types of questions you could get asked
• What a great case interview performance looks like

2. Learn the right strategies

Now that you have sufficient background knowledge, the next step in preparing for case interviews is to learn the right strategies to build good case interview habits.

It is much more effective to learn the right case strategies the first time than to learn poor strategies and try to correct them later.

The quickest, most efficient way to learn these strategies is to go through our Comprehensive Case Interview Course .

If you prefer reading case interview prep books instead, the three I recommend are:

• The Ultimate Case Interview Workbook
• Case Interview Secrets

Hacking the Case Interview provides strategies on exactly what to do and what to say in every step of the case interview. It is a concise and straight to the point guide. I recommend this book as the first book to read for beginners.

Case Interview Secrets teaches core concepts such as the issue tree , drill-down analysis, and a hypothesis driven approach. It illustrates these concepts through stories and anecdotes. If you have read Hacking the Case Interview, I recommend also reading this book to get perspectives from a second author. Check out our full review of Case Interview Secrets .

Case in Point provides a ton of specific and complex frameworks. However, you likely won’t be using many of these in an actual case interview because many of them are overly complex and specific. If you have time, it may be useful to skim through this book. Check out our full review of Case in Point .

At the bare minimum, read either the first or second book. If you have the time, read the first two books so that you can get strategies from two different authors.

Make sure to spend sufficient time learning the right strategies before starting to practice cases. It is ineffective to practice cases if you have no idea what strategies to practice and refine.

Before moving onto the next step, you should at least have strategies for the following parts of a case interview:

• Developing unique and tailored frameworks
• Solving quantitative problems
• Answering qualitative questions
• Delivering a recommendation

3. Practice 3-5 cases by yourself

Once you have learned the right strategies, the next step in case interview prep is to practice.

When practicing case interviews, it is usually better to practice with a case interview partner than to practice by yourself . Casing with a partner better simulates the real case interview experience.

However, when you are just starting to practice, I recommend doing the first 3 – 5 cases by yourself.

There are three reasons for this:

• You can get the hang of the case interview structure and format much more quickly working by yourself rather than having to wait to schedule a time with a partner
• There are many aspects of case interviews that you can practice without a partner, such as structuring a framework and solving quantitative problems. You can get much more practice working through these parts by yourself
• You may have difficulty finding a case interview partner if you are a complete beginner. Without having done any cases, you likely won’t know how to properly give a case or provide good feedback

4. Practice 5-10 cases with a partner

The next step in preparing for case interviews is to case with a partner.

Casing with a partner is the best way to simulate a real case interview. There are many aspects of case interviews that you won’t be able to improve on unless you practice live with a partner.

When practicing cases with a partner, ensure you are spending enough time after cases to deliver feedback.

For a case that takes around 30 – 40 minutes, spend at least 15 – 20 minutes for feedback. Much of your learning and improvement will come from these feedback sessions.

Do not move onto the next step until you have done at least 5 – 10 cases and are beginning to feel comfortable with case interviews.

5. Practice with a former or current consultant

At this point, I highly recommend asking former or current consultants to give you a practice case. This will significantly help you prepare for case interviews.

Doing a mock case with a former or current consultant is highly advantageous because they know exactly how to run cases and give feedback. You’ll receive incredibly helpful feedback that your previous case partners likely missed.

If you feel that you are plateauing with your case partner, that is a sign you should do a mock case interview with a former or current consultant.

You can find former or current consultants among:

• People you met during the consulting recruiting process
• Your broader LinkedIn network

I would not ask a consultant that is involved with the consulting recruiting process for a case too prematurely. Although these practice cases are not evaluative, some firms will actually make note of how well you perform during the practice case.

At this point, you will have accumulated a long list of improvement areas from all of the different people you have cased with.

6. Work on your improvement areas

In this step of preparing for case interviews, you will work on strengthening and fine-tuning your improvement areas. Examples of common improvement areas include:

• Creating a more complete and mutually exclusive framework
• Performing math calculations quicker or more smoothly
• Providing more structure to your qualitative answers
• Leading the case more proactively
• Delivering a more succinct recommendation

Try to focus on improving one thing at a time. This is much more effective than trying to improve everything at once.

For some areas, such as math, it will be better to work independently. For other areas, such as learning to proactively lead the case, it will be better to work with a case partner.

If you are looking for more cases, look at the resources listed in step four. If you are looking for specific drills or practice problems for a particular part of a case interview, check out The Ultimate Case Interview Workbook .

Do not move onto the next step until you have finished working on all of your improvement areas.

7. Stay sharp

If you have progressed this far, congratulations! You have almost finished preparing for case interviews.

Once you feel that you have no more improvement areas to work on, the key is to not burn yourself out by doing too many unnecessary cases.

While each case that you do makes you slightly better, there is a point when doing too many cases can create case fatigue right before your interview. Case fatigue can negatively impact your interview performance.

On the other hand, you also don’t want to go weeks without having done a case. You may end up forgetting strategies or become rusty and slow.

Once you have achieved case mastery, I recommend doing no more than 2 cases per week in the weeks leading up to your interview. This ensures that you remain sharp for case interviews, but don’t have case fatigue.

What resources should I use to prepare for case interviews?

Here are our three resources that we recommend for case interview prep.

These resources teach the best case interview strategies that you only need to learn once. These strategies are robust, effective, and will help you stand out from the hundreds or thousands of other candidates competing for a consulting job offer.

• Comprehensive Case Interview Course (our #1 recommendation): The only resource you need. Whether you have no business background, rusty math skills, or are short on time, this step-by-step course will transform you into a top 1% caser that lands multiple consulting offers.
• Hacking the Case Interview Book   (available on Amazon): Perfect for beginners that are short on time. Transform yourself from a stressed-out case interview newbie to a confident intermediate in under a week. Some readers finish this book in a day and can already tackle tough cases.
• The Ultimate Case Interview Workbook (available on Amazon): Perfect for intermediates struggling with frameworks, case math, or generating business insights. No need to find a case partner – these drills, practice problems, and full-length cases can all be done by yourself.

If you’re looking for free resources, you can check out:

1. Learn case interviews in 30 minutes video (embedded below)

2. Other videos on the HackingTheCaseInterview YouTube channel

3. MBA casebooks with 700+ free practice cases

4. Free practice cases from consulting firm websites (see next section of article for links)

The best practice cases for beginners are those that will most closely resemble the actual case interview you’ll get on interview day.

Below, we’ve consolidated official practice cases from all of the top consulting firms:

• McKinsey Diconsa case interview :  Non-profit case focused on deciding whether to leverage a chain of convenience stores to deliver basic financial services to inhabitants of rural Mexico. Great practice case for the non-profit sector.
• McKinsey Electro-light case interview :  New product launch case focused on deciding whether a beverage company should launch a new sports drink. Outstanding case to practice interpreting various charts and graphs.
• McKinsey GlobaPharm case interview :  Acquisition case focused on deciding whether a large pharmaceutical company should acquire a smaller startup. This case has very difficult math calculations that you can practice.
• McKinsey National Education case interview : Non-profit case focused on helping an Eastern European country’s Department of Education improve their school system. Another great practice case for the non-profit sector.
• BCG airline case interview :  Profitability case focused on helping a low-cost carrier airline improve profitability. This was an interactive case that was previously on BCG's website, but they took it down. We've linked our YouTube video that walks through it though, for you to follow along.
• BCG drug case interview :  Pricing case focused on helping a pharmaceutical company determine the optimal price for a new drug. This was an interactive case that was previously on BCG's website, but they took it down. We've linked our YouTube video that walks through it though, for you to follow along.
• Bain PrintCo case interview : Market entry case focused on helping a restaurant menu printing company decide whether to enter the electronic restaurant menu market. This case is in a video format and is helpful in understanding what an associate consultant-level interview looks like (post-undergraduate role).
• Bain NextGen Tech case interview : Partnership case focused on helping a wearable computer device company determine which cellular network company to partner with in order to make $1B over the next two years. This case is in a video format and is helpful in understanding what a consultant-level interview looks like (post-MBA role).
• Bain CoffeeCo case interview :  Market entry case focused on helping a friend decide whether she should open a coffee shop in Cambridge, England. This case is on the simpler, more basic side.
• Bain FashionCo case interview :  Profitability case focused on identifying how a fashion retailer can increase revenues. This case is on the simpler, more basic side.
• Oliver Wyman Wumbleworld case interview practice :  Profitability case focused on helping a theme park operator in China improve profitability. This case is fairly basic, but provides great practice for interpreting charts and graphs and practicing case math.
• Oliver Wyman Aqualine case interview practice :  Revenue case focused on helping a small powerboat manufacturer identify sales growth opportunities. This case is fairly basic, but provides great practice for interpreting charts and graphs and practicing case math.
• LEK Theater Co. case interview example : Revenue growth case focused on helping a theater location increase revenues. This is a very short case in a video format.
• LEK Market sizing example : This video provides an example of how to estimate the market size for medical consumables by general practitioners in the United Kingdom. The video is short and provides a great example on how to structure an approach to market sizing.
• Roland Berger transit-oriented development case example : Profitability case focused on helping a local public transit operator improve its profits. This case is split into two videos, part one and part two .
• Roland Berger 3D printed hip implant case example : Market entry case focused on helping the client assess whether additive manufacturing and the selling of hip implants is an attractive business. This case is split into two videos, part one and part two .
• Deloitte Engagement Strategy: Federal Agency V : Strategy case focused on addressing the Agency’s employee engagement issues as the organization shifts to a customer service model
• Deloitte Recreation Unlimited : Strategy case focused on driving 40% annual growth in direct-to-consumer digital channels over the next five years
• Deloitte Strategic Vision: Federal Benefits Provider : Strategy case to develop a strategy to help the Agency institutionalize the goals of their 10-year vision within its work culture
• Deloitte MedX: The Smart Pill Bottle : Business technology case focused on rolling out a new patient portal
• Deloitte Architecture Strategy: Federal Finance Agency : Business technology case focused on developing an implementation plan for a new, shared enterprise architecture solution
• Deloitte Finance strategy: Federal Health Agency : Strategy case focused on identifying programs that will receive additional funding and ensuring accountable use of funds
• Deloitte Talent Management: Federal Civil Cargo Protection Bureau : Strategy case to review and revamp the current human capital operational practices of the agency
• Deloitte Footloose case interview practice : Strategy case focused on helping a footwear company decide whether to focus on growing in the work boot sector of the market or the casual boot sector of the market. This case provides great practice for interpreting multiple different pieces of data simultaneously.
• OC&C Hotel and Casino Co. case interview practice :  Business strategy case from OC&C Strategy Consultants focused on helping a hotel and casino operator decide what they should do with their health club business, whether they should divest it, grow it, or acquire another player in the market. This case helps illustrate the difference between good answers and excellent answers.
• OC&C Whisky Co. case interview practice :  Profitability case focused on helping a whiskey manufacturer and distributor determine how to increase profitability. This case helps illustrate the difference between good answers and excellent answers.

For even more practice, check out our article on 23 MBA consulting casebooks with 700+ free practice cases .

Case Interview Beginner Mistake #1: Lack of Structure

Failing to establish a clear framework for approaching the problem can lead to a scattered and unorganized response. It's important to outline a structured approach to solving the case.

Case Interview Beginner Mistake #2: Making Assumptions Without Clarification

Assuming information without seeking clarification can lead to incorrect conclusions. It's crucial to ask thoughtful questions to gather all necessary details.

Case Interview Beginner Mistake #3: Ignoring the Importance of Communication

Effective communication is key. Failing to articulate your thought process clearly or not actively engaging with the interviewer can hinder your performance.

Case Interview Beginner Mistake #4: Overlooking the Objective

Some candidates get so engrossed in solving the problem that they lose sight of the ultimate goal - providing actionable recommendations. Make sure your analysis leads to a clear conclusion.

Case Interview Beginner Mistake #5: Rushing Through the Case

Time management is crucial. Rushing through the case without taking the time to think critically about the problem can result in incomplete or inaccurate solutions.

Case Interview Beginner Mistake #6: Neglecting Quantitative Analysis

Many cases involve numerical data. Failing to perform thorough quantitative analysis or making calculation errors can be a significant setback.

Case Interview Beginner Mistake #7: Ignoring Alternative Perspectives

Tunnel vision can be detrimental. Failing to consider alternative viewpoints or approaches to the problem may lead to overlooking valuable insights.

Case Interview Beginner Mistake #8: Focusing Too Much on Memorized Frameworks

While frameworks are useful, relying too heavily on memorized approaches can lead to a superficial understanding of the case. It's important to adapt your framework to the specific context.

Case Interview Beginner Mistake #9: Neglecting to Check Assumptions

Sometimes, candidates make assumptions that are later proven to be incorrect. It's important to periodically revisit and validate your assumptions as you gather more information.

Case Interview Beginner Mistake #10: Lack of Practice and Preparation

Insufficient practice and preparation can lead to nervousness and poor performance during the actual interview. It's important to simulate case interview scenarios to build confidence and proficiency.

Case Interview Beginner Tip #1: Understand the Business Objective

The quickest way to fail a case interview is to answer or address the wrong business problem. Therefore, when the interviewer starts the case by reading the case background information, it is imperative that you identify what is the business problem and what is the primary question you are trying to answer. You should always verify the objective of the case with the interviewer.

Case Interview Beginner Tip #2: Ask Clarifying Questions 

Don’t be afraid to ask clarifying questions. You will not be penalized for this. If there is a term that you are unfamiliar with, ask for the definition. If you don’t understand the objective of the case, ask questions to clarify this. If there is important information that you were not able to write down, ask the interviewer to repeat specific pieces of information.

All of these questions will help strengthen your understanding of the case situation and make it easier for you to solve the case.

Case Interview Beginner Tip #3: Don’t Use Memorized Frameworks

The issue with using memorized frameworks is that they aren’t tailored to the specific case that you are solving for. Many times, some of the elements of your memorized framework will not be relevant or important to the case. Additionally, interviewers can easily tell when you are regurgitating memorized information and not thinking critically.

Instead of memorizing frameworks, memorize a list of 8 – 10 broad business areas, such as the following:

• Competition
• Profitability
• Alternatives

When given a case, mentally run through this list and pick the 3 to 4 areas that are the most relevant to the case. If the list does not give you enough framework areas, brainstorm and add your own areas to your framework.

Case Interview Beginner Tip #4: Structure Your Math Approach 

Before doing any math calculations, lay out an upfront approach or structure to walk the interviewer through what you are about to do. Developing a structure will help you avoid making unnecessary calculations or reaching a dead-end. If the interviewer approves of your approach, then the rest of the math problem is simple arithmetic.

Case Interview Beginner Tip #5: Use Abbreviations for Large Numbers

If you are working with large numbers in the thousands, millions, billions, or trillions, use abbreviations rather than writing out all of the zeroes.

For example, 10,000 can be expressed as 10K, 200,000,000 can be expressed as 200M, and 300,000,000,000 can be expressed as 300B. This reduces the chances that you’ll accidentally add or drop a zero in your numbers.

Case Interview Beginner Tip #6: Talk Through Calculations Out Loud

Talking through your calculations out loud provides two benefits. One, it decreases the likelihood that you’ll make a mistake. Two, it makes it easier for the interviewer to follow what you are doing. If you happen to get stuck or make a mistake, the interviewer can jump in to offer suggestions or guidance. The interviewer cannot do this if you are not communicating exactly what you are doing.

Case Interview Beginner Tip #7: Sense Check Your Numbers

Accidentally missing zeroes or adding extra zeroes during your case interview calculations is the most common math mistake. To avoid this, you can do a quick sense check after each calculation to confirm that your answer is the right order of magnitude.

For example, if you are multiplying 115 million by 22, you should expect your answer to be in the billions because 100 million * 20 = 2 billion.

Case Interview Beginner Tip #8: Talk Through The Axes of Charts and Graphs

When given charts or graphs to interpret, the very first thing you should do is to look at the axes. This is the most effective way to understand what the chart or graph is showing. When you are given multiple charts or graphs, this will also help you understand how each chart or graph relates to each other.

Case Interview Beginner Tip #9: Answer “So What?” After Every Question

When the interviewer asks you a quantitative or qualitative question during a case interview, don’t just answer it and stop there. After answering the question, ask yourself: “so what?” How does your answer help you solve the overall business problem? What implications does your answer have for your potential recommendation? You should be tying each answer that you give back to the case objective.  

Case Interview Beginner Tip #10: Have a Firm Recommendation

You do not want to have a flimsy recommendation in which you switch back and forth between two different recommendations. Instead, have a recommendation that takes a firm stance. Remember that there is no right or wrong recommendation. As long as your recommendation is supported with data and evidence, your recommendation will be accepted.

To see our complete list of 40 case interview tips, check out our comprehensive case interview tips article.

Recommended Consulting Interview Resources

Here are the resources we recommend to land your dream consulting job:

For help landing consulting interviews

• Resume Review & Editing : Transform your resume into one that will get you multiple consulting interviews

For help passing case interviews

• Case Interview Coaching : Personalized, one-on-one coaching with a former Bain interviewer.

For help passing consulting behavioral & fit interviews

• Behavioral & Fit Interview Course : Be prepared for 98% of behavioral and fit questions in just a few hours. We'll teach you exactly how to draft answers that will impress your interviewer.

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Case Interview: The Free Preparation Guide (2024)

The case interview is a challenging interview format that simulates the job of a management consultant , testing candidates across a wide range of problem-solving dimensions.

McKinsey, BCG and Bain – along with other top consulting firms – use the case interview because it’s a statistically proven predictor of how well a candidate will perform in the role. The format is not only used by management consulting firms. Other types of organizations – like tech companies, financial services institutions, and non-profits – often use case interviews to assess candidates who are interviewing for roles focused on shaping strategic initiatives.

If you’re preparing to face a case interview, you may be feeling a little apprehensive. The format is notoriously demanding and unlike any other type of recruitment assessment you may have experienced before. However, with the right preparation and investment of time and effort, it is possible to master.

In this guide, we break down everything you need to know about the case interview, outlining exactly what you need to do to prepare effectively and ace the case.

Key takeaways

• The classic case interview format follows the same steps that a management consultant would encounter on a client project. The interview is a little like a role-play where the interviewer plays the role of a client and the candidate plays the part of the consultant hired to solve the problem.
• Some firms occasionally deviate from the classic case interview format. Popular alternatives include written case studies – which require candidates to review paper documents and then prepare and deliver a presentation – and market sizing case interviews, which require candidates to estimate a number.
• Case interviews test candidates against a set of six problem-solving dimensions: structuring, math, judgment and insights, creativity, synthesis, and case leadership. The interviewer uses a scorecard to assess the candidate’s performance in each of these areas.
• Case interview questions can be about almost any type of challenge or opportunity. However, our research indicates that there are 10 types of questions that are asked most frequently at top consulting firms. These include questions on profit improvement, revenue growth, and market entry.
• To do well in a case interview, it’s vital to create custom interview structures that meet the conditions of the ‘AIM’ test. It helps to have a good working knowledge of key case interview frameworks, but this alone is not sufficient.
• A strong grasp of case math is also crucial when it comes to case interview performance. While only high-school level math skills are required, it’s an aspect of the case interview that many candidates find challenging.
• Successful candidates are able to summarize their findings effectively. They also demonstrate strong case leadership by progressing through the case proactively and remaining focused on its overarching objectives.
• To prepare for a case interview, it’s essential to learn every problem-solving skill that will be assessed. We teach all of these skills in our Interview Prep Course , which contains all the video lectures, sample interviews, case material, and practice tools you’ll need to ace any case interview.
• Most candidates who go on to receive an offer from a top consulting firm like McKinsey, BCG or Bain complete at least 25 live practice sessions with a partner before their interview. You’ll find over 100 high-quality cases in our Case Library and a diverse community of candidates available for practice in our Practice Room .
• Some candidates choose to supplement their preparation by working with a coach who has been an interviewer at a top consulting firm. Here at CaseCoach, our coaches have all been handpicked from the alumni of top firms such as McKinsey, BCG and Bain.
• Although the world’s top consulting firms all test candidates using similar methods, none of them approach the interview process in exactly the same way. If you’re preparing to interview at a top consulting firm, it’s important to do your research and find out what you can expect.

An introduction to the case interview

The case interview format, the classic case interview.

The vast majority of case interviews follow the same steps that management consultants encounter on real client projects.

• Brief: The interviewer gives the candidate a brief for the case. They explain the context in which the client is operating, and outline the challenge they’re facing.
• Clarification: The candidate then has the chance to ask clarifying questions. They might do this to ensure they’ve understood the context of the problem correctly or to confirm the client’s goals.
• Reflection: The candidate takes 60 to 90 seconds or so to reflect and lay out a structured approach to solving the case.
• Analysis: The candidate and interviewer then work through the case together, carrying out analyses and moving toward a recommendation. This is the part of the case where you’ll be handling numerical questions, reviewing exhibits, coming up with creative ideas, and so on. It comprises the vast majority of the time you’ll spend on the case.
• Synthesis: The case concludes with the candidate synthesizing their findings and making an overall recommendation to the client.

So what does this unique interview format look and feel like? In reality, a consulting case interview is a little like a role-play. The interviewer plays the role of a manager or client, and the candidate plays the part of the consultant hired to solve the problem. However, a case interview shouldn’t feel like a performance. The most successful candidates treat it as a natural conversation between two professional people.

In the video below you can see an example of exceptional case interview performance in action. The candidate and interviewer in the video are both former McKinsey interviewers.

Interviewer-led vs candidate-led cases

Although the classic case interview has an established format and assesses a specific set of skills, cases can be delivered in different ways. Some are more candidate-led, while others are more interviewer-led

In a candidate-led case, the candidate is in the driver’s seat and is free to explore different aspects of the problem. Interviewers don’t tell candidates what to focus on next. Instead, they provide additional information – like an exhibit or a new fact – when asked. The candidate then analyzes the information and suggests next steps to get to the answer.

In an interviewer-led case, the interviewer may interrupt the candidate and ask them to either perform a specific investigation or focus on a different aspect of the problem. This doesn’t mean the interview is going badly; the interviewer is simply following a script. As a result, in an interviewer-led case, candidates are less likely to take the wrong path.

It’s difficult to predict which style of case you’ll receive. Some firms are known for using one style of interview more frequently than another. However, in practice, most interviews fall somewhere between the two extremes, depending on the style of the interviewer and the case material they’re using. You should therefore always be ready to suggest next steps and have a view about how to get to the answer.

Other case interview formats

While the classic case interview is most common, there are a couple of other interview formats that top consulting firms use from time to time:

The written case study

Some management consulting firms use written case studies to simulate the experience of carrying out consulting work even more accurately than the classic, verbal case interview. In some locations, BCG and Bain have been known to adopt this approach for a small minority of candidates.

In written cases, candidates review a series of paper documents and then structure the problem, run some numbers, generate ideas and, finally, deliver a short presentation. You can learn more in our article on how to crack written case studies .

Market sizing case interviews

Management consulting firms and other employers sometimes use market sizing questions – also known as estimation questions – as a standalone interview format to assess candidates on a wide range of problem-solving dimensions.

In a market sizing interview, you’ll be asked to estimate a number. This might be something like the revenue of a sandwich store or how many ATMs there are in a certain city. The ability to size a market is also a skill required for solving many case interview questions. You can learn more in our article on how to nail market sizing case interviews .

Some key differences to expect

While case interviews are highly codified, it’s important to remember that every interview is unique.

In the final round of interviews, for example, cases may feel less scripted than they did in the first stage. Partners – who are part of the interviewing group in the final round – often use the same case for years at a time. This means they can deliver it without a script and, as a result, tend to give candidates more room to take the lead. You can learn more in our article on the differences between a first and final-round interview at McKinsey, BCG and Bain .

In addition, each firm or office might bring their own nuance or style to the classic case interview format. It’s important to do your research and find out what you can expect from the interview experience at your target firm or office. You can learn more in our article on how the interviews at McKinsey, BCG and Bain differ .

The skills assessed in case interviews

Case interviews are primarily about testing a set of problem-solving skills. The interviewer uses a scorecard to assess a candidate’s performance in the following dimensions:

• Structuring: This is the ability to break problems down into logical drivers. It’s most obviously required at the beginning of a case, where you can pause and take a moment to come up with an approach. But it’s also tested each time you have to consider a new aspect of the problem.
• Math: Most cases contain a quantitative component, such as estimation questions, break-even questions, or other calculations. To do well in this dimension, you need to lay out a clear and efficient approach, run calculations quickly and accurately, and then state their implications for the case.
• Judgment and insights: This dimension is about extracting insights from data, usually by interpreting information in a chart. Performing well in this area involves processing new information quickly, prioritizing what’s important, and connecting your findings to develop sound recommendations.
• Creativity: Cases often have a creative thinking component. Sharing numerous, varied and sound ideas – ideally in a structured way – can help you succeed here.
• Synthesis: This is all about wrapping up the case with a clear and practical recommendation, and delivering it convincingly.
• Case leadership: This dimension is about progressing through the case efficiently and staying focused on its objectives. Case leadership involves gathering facts effectively and building on new findings to develop a recommendation. It’s a particularly important dimension in candidate-led cases.

Questions to expect

If you’re preparing to interview at a top management consulting firm like McKinsey, BCG or Bain, you’re probably curious about the kind of case interview questions you can expect to receive.

To identify the most common case interview questions , we surveyed CaseCoach users who interviewed at either McKinsey, BCG or Bain for a generalist role in 2023. We found that of the 260+ case interviews reported by respondents:

• 20% focused on profit improvement
• 15% focused on revenue growth
• 12% focused on market entry
• 10% focused on cost cutting
• 9% focused on process optimization

These topics align with the typical challenges and opportunities faced by CEOs. Because the job of a management consultant is to help CEOs find solutions to these problems, it’s vital for candidates to demonstrate that they understand the issues behind these questions.

However, while there are some recurring topics, the context and nuances of each individual case mean that no two case questions are the same. Increasingly, firms are testing candidates on questions that fall outside of these recurring topics. One way they’re doing this is by focusing on non-traditional areas, like the public sector. If you’re interviewing for a generalist management consulting role, it’s therefore important to be ready for almost any type of case question.

If you’re interviewing for a role that’s focused on a specific industry or function, like financial services , you’ll likely be given a case focused on that particular area.

How to ace the case

Case interviews require you to think on your feet to solve a complex problem that you’ve never seen before, while being assessed against a number of problem-solving dimensions. Here’s what you need to do to rise to the challenge and ace the case:

1. Create case interview structures that meet the AIM test

Of all the case interview assessment dimensions, structuring is perhaps the most challenging, particularly for those who are just starting out. It requires candidates to propose a prioritized and insightful approach to the case that’s composed of a comprehensive set of independent drivers. Structuring plays a foundational role in the interview, setting the course for the entire conversation.

So, what does good case structuring look like? An effective structure should meet the conditions of the ‘AIM’ test. ‘AIM’ stands for:

• Answer-focused: The structure should identify the client’s goal and the question to solve. It should also provide an approach to answering that question.
• Insightful: The structure should be tailored to the specifics of the client or to the problem in question. You shouldn’t be able to apply it to another case of the same type.
• MECE: This is a well-known acronym among consultants. It stands for ‘mutually exclusive and collectively exhaustive’. In plain English, if a structure is ‘MECE’ it has been broken down into an exhaustive set of independent drivers.

2. Know key case interview frameworks

In a case interview, you’ll be asked to structure a variety of problems. There are a number of frameworks that can help you do this, whether the problem you’re structuring corresponds to a common case question or a different topic entirely:

Business frameworks

You can use established business frameworks to craft custom structures for the most common types of case questions. These include frameworks for mastering profitability questions , answering revenue growth questions and nailing market sizing questions .

Academic frameworks

For unusual case questions that don’t relate to an obvious business framework, it can be helpful to draw on an academic framework like supply and demand, ‘the three Cs’, or Porter’s Five Forces. You can learn more about all of these in our ultimate guide to case interview frameworks . The article includes other business and academic frameworks that you can use to craft custom structures for case questions.

Logical frameworks

Finally, logical frameworks can help you look at the big picture in order to structure your approach. These options can be particularly useful when you’re faced with an unusual case question that doesn’t lend itself to a business or academic framework. Some examples of logical frameworks include:

• Structuring with equations: This approach is most helpful for quantitative case questions. Listen out for introductions that focus on a number. These cases can often be broken down into an equation and then structured along its variables.
• Structuring based on hypotheses: This approach is most helpful for structuring qualitative cases. It involves laying out what you most need to believe in order to validate a specific recommendation. These beliefs form your set of key hypotheses, which you then test as you progress through the case.
• Structuring with root causes: This approach works well for structuring cases that require identifying the reasons for a problem. It involves laying out its potential causes in a way that is mutually exclusive and collectively exhaustive (i.e. MECE).

How to apply these frameworks

While business, academic, and logical frameworks can be helpful when it comes to structuring a problem, learning how to use them correctly is a skill in itself. Simply applying a framework to a case interview question in a ‘cookie-cutter’ fashion is not enough. To impress your interviewer and pass the AIM test, your structure will need to be heavily tailored to the situation at hand. In fact, many case questions can be best answered by combining different frameworks.

Ultimately, interviewers want to understand how your mind works and see you think on your feet. You’ll therefore need to demonstrate that you can propose a custom case interview structure to any question.

3. Be comfortable with simple math

Management consulting firms expect you to navigate mathematical problems confidently and reliably in case interviews. Regardless of your academic background or past experience, you’ll need to be able to set an approach to solve the problem, perform calculations quickly and accurately, and state the implications of your solution.

The good news is that you’ll only be required to demonstrate a high-school level of math skills in case interviews. However, with no calculators allowed and an interviewer looking over your shoulder, it’s natural to find this aspect of the experience a little intimidating.

So, what can you expect from case math? The problems you’ll be asked to solve may take the form of straight calculations, exhibits that require calculations, word problems, and estimation questions.

To do well in this part of the case interview, you’ll need to have a strong understanding of:

• The four operations: addition, subtraction, multiplication, and division
• Key math concepts such as fractions, percentages, and weighted averages
• Business math concepts such as income statements, investments, and valuations

To stand out to your interviewer, you’ll also need to work through math problems confidently and efficiently. Here are our top tips for doing this:

• Keep track of zeros: Case questions often involve large numbers, sometimes in the millions or even billions. Keeping close track of your zeros is therefore crucial. We recommend either counting the zeros in your calculation, using scientific notation, or assigning letter units to zeros.
• Simplify your calculations: This will help you work through problems quickly and efficiently while reducing the potential for mistakes. One way of simplifying calculations is by rounding numbers up or down to make them more ‘friendly’.
• Memorize frequently-used fractions: Some fraction values are used so frequently in case math that knowing them – along with their percentage value and decimal conversions – can save you significant time. We recommend memorizing the fraction and corresponding percentage and decimal values of 1/2, 1/3, all the way through to 1/10.

You can learn more in our guide to mastering case interview math .

4. Summarize your findings

Synthesis is a key skill assessed by interviewers, predominantly at the end of a case interview. You need to provide a clear and sound recommendation that answers the overall question convincingly. You must also describe the key supporting points that informed your recommendation and then outline any further steps you would advise the client to take.

When it comes to concluding cases effectively, this four-step framework can be extremely helpful:

• Quickly play the case question back to your interviewer.
• Answer the question directly and briefly by distilling your response into a single sentence, if possible.
• List the points that support your conclusion.
• Outline the next steps that you recommend to the client.

You can learn more in our article on how to conclude a case study interview .

5. Bring it all together with strong case leadership

Case leadership, more than any other dimension, will give your interviewer an indication of how independently you could handle your workstream as a consultant. It’s a particularly important skill in candidate-led cases, where you’ll set the course of the discussion without the interviewer steering you in a particular direction.

Demonstrating strong case leadership means progressing the case efficiently and staying focused on its overarching objectives. Using a ‘tracker page’ to capture your structure and organize your notes throughout the case will help you in this regard.

Another aspect of case leadership is gathering facts effectively. This includes making reasonable assumptions, requesting missing information, and asking probing questions.

Finally, you’ll be expected to build on new findings to develop your recommendation, adapt your approach, and suggest next steps.

Effective case leadership is all about showing your interviewer that you have a strong command of the problem-solving process. After investigating each key driver in your structure, you need to be able to articulate where you are in your overall approach to solving the problem, and what the next steps should be.

To do this, we recommend using a five-step process to handle every kind of analysis you conduct during the case, whether you’re responding to a numerical question, the data in an exhibit, or something else.

Here’s what that five-step process looks like:

• Set your approach. Define what you’re going to do upfront. It’s particularly important to be explicit here, especially if the analysis is in any way complex or ambiguous.
• Conduct your analysis. Your approach here will vary according to the kind of question you’re working through.
• State your findings. You may also want to make a note of your findings on your tracker page.
• State the implications of your findings. Explain how they impact both your answer to the question and the client’s broader goal.
• Suggest next steps. Your findings will sometimes change how you want to approach the rest of the case. This may mean altering your initial structure and editing it on your tracker page.

6. Be your best on the day

When the day of your interview comes around, you’ll want to be at your very best. But what exactly does this mean?

First, you should present yourself in a professional manner. It goes without saying that you should arrive on time but, ideally, you should plan to arrive early. You should also come equipped with the right material: a pen, squared A4 or letter-size paper pad, and copies of your resume. It’s also vital to dress appropriately for the occasion. Usually, this means wearing formal business dress, but this means different attires in different locations. We recommend doing some research to find out what consultants wear at your target firm and office.

To be at your best on the day of your interview, you must be well rested. Sadly, tiredness is one of the most common reasons for underperformance in consulting interviews. The day before is not the time to cram in further preparation. Instead, aim to have a quiet day and to get plenty of sleep at night.

Ultimately, consulting firms want to hire people who can represent the firm and interact with clients at every level, from the shop floor to the C-suite. Successful candidates treat the case interview as an opportunity to play the role of a management consultant advising a client (i.e. the interviewer). This means exhibiting a great deal of confidence and credibility, together with effective communication and an engaging attitude. It’s vital to stay focused on the overall problem and to drive the resolution of the case while being receptive to the interviewer’s input.

There are a lot of balls to juggle in a case interview, with the added pressure of a potentially life-changing outcome, but successful candidates don’t let their nerves get the better of them. We’ve provided some helpful hints and tips in our article on handling the stress of consulting interviews .

Being your best on the day of your interview requires extensive preparation. It means mastering each dimension of the case interview scorecard to the extent that the skills become second nature to you. It also means completing sufficient case practice to be able to focus on the big picture of the case you’re solving, rather than on simply demonstrating a set of skills.

How to prepare for case interview success

Delivering a standard of performance worthy of an offer from a top firm requires extensive case interview prep. In our experience, most successful candidates invest around 60 hours – or 10 hours each week over a six-week period – in their preparation. Failing to put this effort in is among the most common reasons why many candidates are unsuccessful.

Here’s what effective case interview preparation involves:

Learning the skills

In a case interview, your performance is assessed against a set of common problem-solving dimensions. To recap, these are structuring, math, judgment and insights, creativity, synthesis, and case leadership. It’s important to:

• gain a precise understanding of the expectations on each of these skills
• learn the techniques that will allow you to meet these expectations
• practice until your performance meets the required standard

We teach all these skills in our Interview Prep Course . In our bite-sized video lectures, we map out each of the key skills assessed in a case, and explain what you need to know to demonstrate each skill. We also share our tips on how to improve in each dimension, going above and beyond the advice we’ve included in this article.

In addition, our Interview Prep Course includes many more sample interviews that show real candidates – who went on to join top consulting firms – solving cases. Former consulting interviewers explain what the candidates did well on each dimension and where they could have improved.

Math is a critical prerequisite to handling cases and is something you should be comfortable with before you begin practicing. Our Case Math Course – provided as part of the Interview Prep Course – will help you brush up your skills. It contains 21 video lectures that cover everything you need to know, including the four operations, key math concepts, our pro tips, and business math.

After watching all our Interview Prep and Case Math video lectures, we recommend heading to the ‘Drills’ area of CaseCoach, where you can start practicing specific skills. Drills are interactive exercises that pose rapid-fire questions and provide instant feedback. They help you build your skills and confidence in specific case dimensions quickly, allowing you to make the most of your live case practice with partners. Our Interview Prep Course includes a comprehensive set of drills in four key areas: structuring, calculation, case math and chart interpretation.

When it comes to succeeding in a case interview, nothing beats live practice with a partner. Most candidates who go on to receive an offer from a top consulting firm like McKinsey, BCG or Bain complete at least 25 live practice sessions before their interview.

To practice live cases with a partner, you’ll need access to both case material and practice partners. In our Case Library , you’ll find over 100 cases – complete with solutions – developed by former management consultants. You can download eight of these cases right away by creating a free CaseCoach account. You’ll find a diverse community of fellow candidates who are all available for case interview practice in our Practice Room , where we facilitate over 3,000 practice sessions a week.

You can learn more in our article on how to practice case interviews .

Working with a coach

Some candidates choose to supplement their preparations by working with a consulting interview coach who has been an interviewer at a top firm.

These coaches have the skills and experience to gauge your level of performance and help you identify your areas of strength and weakness. They can also provide you with accurate and helpful feedback on your case-solving skills. This insight can help you accelerate your preparation and improve your performance. Getting used to interviewing with a professional should also help to reduce the stress of the consulting interview experience.

Here at CaseCoach, our coaches are all former consultants and interviewers who have been handpicked from the alumni of top firms such as McKinsey, BCG and Bain.

Do your research

Although employers who use case interviews all test candidates using similar methods, none of them approach the interview process in exactly the same way.

For instance, if you expect to interview with McKinsey, Bain or BCG, it’s helpful to know that these firms all give cases of similar complexity. However, there are some key differences. For example:

• Bain has been known to use estimation questions, such as market sizing, in interviews for its most junior (i.e. Associate Consultant level) roles.
• BCG and Bain occasionally use written cases.
• When it comes to the ‘fit’ interview, McKinsey uses its Personal Experience Interview format, while most Bain offices now use a ‘behavioral interview’ . Only BCG consistently uses the classic fit interview format .

Other differences include the number of rounds of interviews each firm conducts, and their preference for using interviewer-led or candidate-led cases. Wherever you interview, it’s vital to do your research and find out what you might be able to expect.

When it comes to getting ready for the case interview, knowing what you will be assessed on, learning how to succeed, and having access to the best practice resources can all go a long way. Now, you need to put in the hard work and prepare! Good luck.

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26+ Best Case Study Questions for Customer Interviews

Updated July 2024 : Case studies are a critical element of most SaaS marketing strategies. But what case study questions do you ask in the customer interview to ensure you elicit the details AND emotion you need for an authentic and compelling story?

In research we conducted this year, SaaS marketers ranked case studies the #1 most effective marketing tactic to increase sales—ahead of general website content, SEO, blog posts, social media and other marketing tactics.

But gathering the insights, data and customer quotes that make a case study resonate takes some finesse. This is why it’s so important to develop a set of relevant case study questions for interviews with customers.

Get 26 case study questions, PLUS 19 bonus questions for use case, adoption and switcher stories. Download the cheat sheet now .

What case study interview questions should you ask?

In this post, we share the 26 powerful case study questions we use when conducting a case study interview.

We also included favorite case study interview questions and hot tips from customer marketing and advocacy practitioners in our industry:

• Natalie Gullatt , Customer Lifecycle and Growth Manager, Artera 
• Cecilia Wainio , Customer Growth, Jitterbit
• Helen Feber , Founder, Referential
• Luis González , Head of Global Customer Advocacy, Alteryx
• Deirdre Puleo , former Content Strategist, Wix 
• Kaily Baskett , Director of Revenue Growth, SlapFive
• Jeff Ernst , CEO, SlapFive
• Gabriela Contreras , Independent Marketing Consultant
• Erin O’Quinn , Senior Manager, Customer Marketing, VMware by Broadcom
• Cassie Stevenson , Global Customer Advocacy Lead, Qumulo
• Cindy Aitken ,  Director, Customer Marketing, Collibra
• Diana Yanez-Pastor , Independent Customer Advocacy Marketing Consultant

With these insight-eliciting case study questions in your back pocket, you’ll be able to uncover nuggets of gold that will help you create a customer story that really resonates with your prospects and leads.

Also learn how to conduct a good case study interview

In this post, we also cover tips for conducting a great case study interview, as well as some common interview mistakes to avoid.

Before the case study interview

Find a convenient time for the interview, prepare your case study questions in advance, should you send the case study questions to your customer ahead of time, make your customer comfortable, 26 case study questions for interviews with customers, bonus case study interview questions, an email interview won’t cut it, take notes and record the interview, watch out for these 4 common interview mistakes.

Get a cheat sheet with 26 case study questions, PLUS 19 bonus questions for use case, adoption and switcher stories. Download the cheat sheet now .

Keep in mind that there are 3 important phases to any case study:

• Before: What were the customer’s pain points, challenges, priorities and aspirations before they found you?
• During: Why did the customer choose your solution? How did the implementation go? How are they using your solution?
• After: What can the customer do now that they couldn’t do before? What impact has your solution had on their business?

The best case studies draw readers in by walking them through these phases by using customer quotes and details that bring the story to life and make it more compelling.

Your customers are busy—and they’re doing you a big favor by participating in the case study—so be as flexible as possible when you’re scheduling the case study interview. And while you’ll likely want to talk to them for hours, be respectful of their time and ask for 30 minutes.

You’ll probably have just 30 or 40 minutes to capture your customer’s story so be thoroughly prepared before you even schedule the case study interview.

Hot tip: How to prepare for an interview

Here are three things you should do before each interview: 1. Ask the CSM or account manager about the account. 2. Review the account details in the CRM or customer management tool. 3. Customize your interview questions to ensure they align with the story you’d like to tell, your company’s goals and the customer’s success.

This is hotly debated amongst customer marketing and advocacy professionals. 

Some people worry that sending the case study interview questions in advance will result in less candid and natural responses. 

Others argue that it’s important to provide the case study questions for interviews with customers ahead of time so they have time to think about their responses and dig for metrics.

So, we did a quick poll and here’s the consensus:

I think we can all agree that we want our customers to be at ease during the interview. At the very least, that means sending the metrics-related questions ahead of time. 

Want to scale your case study production? Partner with Uplift .

Before the interview starts, it’s important to make the customer feel comfortable and explain the process—what to expect during the interview and after. Make sure the customer understands that they have complete control over what’s included in the final draft.

“Thank you so much for agreeing to tell us your story. Once we write the story, we’ll send it to you to review. We won’t publish anything you’re not 100% happy with. Are you okay if I record the call?”

Introductions and warm-up

1. Can you briefly tell me about yourself and your role? 

2. What is most meaningful to you about the work you do? 

Case study question #2 makes the story more personal and the answer often aligns with the company’s strategic initiatives.

3. What are you most proud of with this implementation/solution?

Case study question #3 helps put the interviewee into a positive mindset and you can sometimes get great intel that enables more detailed discussion—and this can lead to a more attention-grabbing story.

4. What keeps you up at night as it relates to your job?

Case study question #4 is one of my favorites because leaders who want to drive transformation will obsess over it. They don’t “turn off” ideating at 5pm. They think about it while they’re driving, doing chores… and trying to fall asleep. So for me, this question allows me to get to the core of their thinking—and you’ll often get the most human answer.

5. What was going on at your company that sent you looking for a solution like [company name]? 

5a. Follow-up: Why was this such a big problem for you and your company? 5b. Follow-up: What was the consequence of doing nothing?

Case study question #5 is a non-threatening way to ask what wasn’t working, and helps bring context to the conversation.

Case study question #5b usually uncovers a longer-term or more critical potential problem and helps get to the root of the ‘so what’ of challenges.

6. Before you landed on [our solution], how did you try to solve the problem?

6a. Follow-up: Why didn’t those solutions work?

7. What criteria did the new solution need to meet?

8. What were the top 3 things you wanted to achieve with the new solution? 

9. What are the 3 biggest reasons you chose [our solution] over competitors and the option of doing nothing? 

9a. Follow-up: Did anything else impress you at this early stage?

Emily Amos, CEO & Founder, Uplift Content

Hot tip: Get better answers

Use rapid framing to elicit prioritized responses. Don’t ask: Why did you purchase this solution? Instead ask: What are the top 3 reasons you purchased this solution from us, instead of another vendor?

10. When you first started working with [company name], how did you come up with the implementation plan?

11. What was the implementation process like? 

12. What challenges did you hit along the way and how did [company name] help you through it?

Case study question #12 is great for building trust. It’s also the #1 most frequently asked question on customer reference calls by a wide margin.

13. What changes did you notice early on? How did things progress?

14. Can you tell me about how you’re using [our solution] and how it’s helped you? 

15. Was there anything that surprised you or stood out to you about [our solution]?

16. How has [our solution] made your job easier? 

16a. Follow-up: What about your department or other departments? The company as a whole?

17. What has your personal experience been like working with the [solution/team]?

18. If you couldn’t use our solution ever again, what would that be like? 

Case study question #18 can lead to some great sound bites.

Hot tip: Create distance

Say to your customer: “Assume I know nothing.” This encourages the customer to provide more context, which is where the golden nuggets really come out. 

19. What would you consider to be the biggest success of your relationship with [company name]?

20. What can you do now that you couldn’t do before? 

Case study question #20 is great for eliciting before/after context.

21. Where have you seen the biggest increase/impact?

21a. Follow-up: Can you quantify those results? For example…

Case study question #21a helps you encourage the interviewee by mentioning specific metrics or outcomes. 

22. What have these results meant for your business? 

22a. Follow-up: Were you expecting to see the type of results you experienced?

Case study question #22 gives the interviewee an opportunity to explain how the results are personal and meaningful.

23. How has [company name] evolved with you? How has it managed to remain your ideal solution both then and now?

23a. Follow-up: Can you think of an example of how working with [company name] has changed your thought process, strategy or the way you do business?

Case study question #23 can open up unique avenues of questioning and capture the dynamic nature of the relationship between you and your customer.

24. What unexpected benefit did you find or what did you learn along the way that you’ll take with you through your career?

Case study question #24 is great because it gets the customer excited about what they do.

25. If another company asked you if you would recommend working with us, what would you say and why? 

Case study question #25 is helpful because it gets the interviewee to provide quotes that summarize the company’s value props succinctly.

26. Is there anything you wish I’d asked?

Case study question #26 can give you some of your best quotes.

Do you want your case studies to have a particular focus? Do you want to tell a:

• Use case story?
• Adoption story?
• Competitive steal story?

Do you want to create:

• Customer-led blog posts providing advice or best practices?
• Customer-led blog posts providing thought leadership?
• Video stories?

If you answered yes…

…you need specific case study interview questions.

We created a cheat sheet with the 26 case study questions above, PLUS 19 additional questions for stories with a specific storyline or focus.

Download the interview questions cheatsheet – with the 19 bonus questions.

Don’t settle for a case study interview done by email. Not only are people more candid in conversation, but you’ll also be able to ask spur-of-the-moment case study questions and explore ideas as they’re presented.

Here are the 4 best ways you can conduct your case study interview:

• face-to-face (this is the best and most personable choice; try to arrange this if your customer is in your region)
• phone interview
• repurposing webinar

A recording and transcription of the case study interview will ensure accuracy and give you peace of mind. Down the road, you can also use the transcript for other marketing activities, such as grabbing testimonials and pull quotes, writing blog posts and more.

Use an app to record phone calls, or use Zoom or Google Meet to record video calls. Make sure you have permission to record the conversation.

Learn how to write a SaaS case study in 9 steps.

1 . Using yes/no questions

Does your list have any yes/no questions? If so, be ready with follow-up questions. Better yet, revise the case study question so it’s open-ended to elicit a more thoughtful response.

2 . Not pushing for numbers

Don’t be afraid to ask for numbers, concrete examples or more information. You need these for a quality case study and this is your chance to get them. Don’t be afraid to repeat case study questions or rephrase them to make sure you get what you need.

3 . Not allowing the conversation to flow

You don’t need to be rigid about asking every single question on your list. The best insights are often unexpected so allow the conversation to flow a little—but don’t get too far off-topic or you’ll run out of time.

4 . Not listening to your customer

Don’t think you already have all the answers. Go into the case study interview with an open mind and be ready to listen.

Scale your case study production

We write case studies for high-growth SaaS companies like ClickUp, WalkMe and Lean Data.  Check out our case study writing service .

26 Case Study Interview Questions to Help You Uncover Gold Get the powerful questions we use in interviews, plus 19 bonus questions for use case, adotpion and switcher stories.

As the founder of Uplift Content, Emily leads her team in creating done-for-you case studies, ebooks and blog posts for high-growth SaaS companies like ClickUp, Calendly and WalkMe. Connect with Emily on Linkedin

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Home » Case Study – Methods, Examples and Guide

Case Study – Methods, Examples and Guide

Table of Contents

A case study is a research method that involves an in-depth examination and analysis of a particular phenomenon or case, such as an individual, organization, community, event, or situation.

It is a qualitative research approach that aims to provide a detailed and comprehensive understanding of the case being studied. Case studies typically involve multiple sources of data, including interviews, observations, documents, and artifacts, which are analyzed using various techniques, such as content analysis, thematic analysis, and grounded theory. The findings of a case study are often used to develop theories, inform policy or practice, or generate new research questions.

Types of Case Study

Types and Methods of Case Study are as follows:

Single-Case Study

A single-case study is an in-depth analysis of a single case. This type of case study is useful when the researcher wants to understand a specific phenomenon in detail.

For Example , A researcher might conduct a single-case study on a particular individual to understand their experiences with a particular health condition or a specific organization to explore their management practices. The researcher collects data from multiple sources, such as interviews, observations, and documents, and uses various techniques to analyze the data, such as content analysis or thematic analysis. The findings of a single-case study are often used to generate new research questions, develop theories, or inform policy or practice.

Multiple-Case Study

A multiple-case study involves the analysis of several cases that are similar in nature. This type of case study is useful when the researcher wants to identify similarities and differences between the cases.

For Example, a researcher might conduct a multiple-case study on several companies to explore the factors that contribute to their success or failure. The researcher collects data from each case, compares and contrasts the findings, and uses various techniques to analyze the data, such as comparative analysis or pattern-matching. The findings of a multiple-case study can be used to develop theories, inform policy or practice, or generate new research questions.

Exploratory Case Study

An exploratory case study is used to explore a new or understudied phenomenon. This type of case study is useful when the researcher wants to generate hypotheses or theories about the phenomenon.

For Example, a researcher might conduct an exploratory case study on a new technology to understand its potential impact on society. The researcher collects data from multiple sources, such as interviews, observations, and documents, and uses various techniques to analyze the data, such as grounded theory or content analysis. The findings of an exploratory case study can be used to generate new research questions, develop theories, or inform policy or practice.

Descriptive Case Study

A descriptive case study is used to describe a particular phenomenon in detail. This type of case study is useful when the researcher wants to provide a comprehensive account of the phenomenon.

For Example, a researcher might conduct a descriptive case study on a particular community to understand its social and economic characteristics. The researcher collects data from multiple sources, such as interviews, observations, and documents, and uses various techniques to analyze the data, such as content analysis or thematic analysis. The findings of a descriptive case study can be used to inform policy or practice or generate new research questions.

Instrumental Case Study

An instrumental case study is used to understand a particular phenomenon that is instrumental in achieving a particular goal. This type of case study is useful when the researcher wants to understand the role of the phenomenon in achieving the goal.

For Example, a researcher might conduct an instrumental case study on a particular policy to understand its impact on achieving a particular goal, such as reducing poverty. The researcher collects data from multiple sources, such as interviews, observations, and documents, and uses various techniques to analyze the data, such as content analysis or thematic analysis. The findings of an instrumental case study can be used to inform policy or practice or generate new research questions.

Case Study Data Collection Methods

Here are some common data collection methods for case studies:

Interviews involve asking questions to individuals who have knowledge or experience relevant to the case study. Interviews can be structured (where the same questions are asked to all participants) or unstructured (where the interviewer follows up on the responses with further questions). Interviews can be conducted in person, over the phone, or through video conferencing.

Observations

Observations involve watching and recording the behavior and activities of individuals or groups relevant to the case study. Observations can be participant (where the researcher actively participates in the activities) or non-participant (where the researcher observes from a distance). Observations can be recorded using notes, audio or video recordings, or photographs.

Documents can be used as a source of information for case studies. Documents can include reports, memos, emails, letters, and other written materials related to the case study. Documents can be collected from the case study participants or from public sources.

Surveys involve asking a set of questions to a sample of individuals relevant to the case study. Surveys can be administered in person, over the phone, through mail or email, or online. Surveys can be used to gather information on attitudes, opinions, or behaviors related to the case study.

Artifacts are physical objects relevant to the case study. Artifacts can include tools, equipment, products, or other objects that provide insights into the case study phenomenon.

How to conduct Case Study Research

Conducting a case study research involves several steps that need to be followed to ensure the quality and rigor of the study. Here are the steps to conduct case study research:

• Define the research questions: The first step in conducting a case study research is to define the research questions. The research questions should be specific, measurable, and relevant to the case study phenomenon under investigation.
• Select the case: The next step is to select the case or cases to be studied. The case should be relevant to the research questions and should provide rich and diverse data that can be used to answer the research questions.
• Collect data: Data can be collected using various methods, such as interviews, observations, documents, surveys, and artifacts. The data collection method should be selected based on the research questions and the nature of the case study phenomenon.
• Analyze the data: The data collected from the case study should be analyzed using various techniques, such as content analysis, thematic analysis, or grounded theory. The analysis should be guided by the research questions and should aim to provide insights and conclusions relevant to the research questions.
• Draw conclusions: The conclusions drawn from the case study should be based on the data analysis and should be relevant to the research questions. The conclusions should be supported by evidence and should be clearly stated.
• Validate the findings: The findings of the case study should be validated by reviewing the data and the analysis with participants or other experts in the field. This helps to ensure the validity and reliability of the findings.
• Write the report: The final step is to write the report of the case study research. The report should provide a clear description of the case study phenomenon, the research questions, the data collection methods, the data analysis, the findings, and the conclusions. The report should be written in a clear and concise manner and should follow the guidelines for academic writing.

Examples of Case Study

Here are some examples of case study research:

• The Hawthorne Studies : Conducted between 1924 and 1932, the Hawthorne Studies were a series of case studies conducted by Elton Mayo and his colleagues to examine the impact of work environment on employee productivity. The studies were conducted at the Hawthorne Works plant of the Western Electric Company in Chicago and included interviews, observations, and experiments.
• The Stanford Prison Experiment: Conducted in 1971, the Stanford Prison Experiment was a case study conducted by Philip Zimbardo to examine the psychological effects of power and authority. The study involved simulating a prison environment and assigning participants to the role of guards or prisoners. The study was controversial due to the ethical issues it raised.
• The Challenger Disaster: The Challenger Disaster was a case study conducted to examine the causes of the Space Shuttle Challenger explosion in 1986. The study included interviews, observations, and analysis of data to identify the technical, organizational, and cultural factors that contributed to the disaster.
• The Enron Scandal: The Enron Scandal was a case study conducted to examine the causes of the Enron Corporation’s bankruptcy in 2001. The study included interviews, analysis of financial data, and review of documents to identify the accounting practices, corporate culture, and ethical issues that led to the company’s downfall.
• The Fukushima Nuclear Disaster : The Fukushima Nuclear Disaster was a case study conducted to examine the causes of the nuclear accident that occurred at the Fukushima Daiichi Nuclear Power Plant in Japan in 2011. The study included interviews, analysis of data, and review of documents to identify the technical, organizational, and cultural factors that contributed to the disaster.

Application of Case Study

Case studies have a wide range of applications across various fields and industries. Here are some examples:

Business and Management

Case studies are widely used in business and management to examine real-life situations and develop problem-solving skills. Case studies can help students and professionals to develop a deep understanding of business concepts, theories, and best practices.

Case studies are used in healthcare to examine patient care, treatment options, and outcomes. Case studies can help healthcare professionals to develop critical thinking skills, diagnose complex medical conditions, and develop effective treatment plans.

Case studies are used in education to examine teaching and learning practices. Case studies can help educators to develop effective teaching strategies, evaluate student progress, and identify areas for improvement.

Social Sciences

Case studies are widely used in social sciences to examine human behavior, social phenomena, and cultural practices. Case studies can help researchers to develop theories, test hypotheses, and gain insights into complex social issues.

Law and Ethics

Case studies are used in law and ethics to examine legal and ethical dilemmas. Case studies can help lawyers, policymakers, and ethical professionals to develop critical thinking skills, analyze complex cases, and make informed decisions.

Purpose of Case Study

The purpose of a case study is to provide a detailed analysis of a specific phenomenon, issue, or problem in its real-life context. A case study is a qualitative research method that involves the in-depth exploration and analysis of a particular case, which can be an individual, group, organization, event, or community.

The primary purpose of a case study is to generate a comprehensive and nuanced understanding of the case, including its history, context, and dynamics. Case studies can help researchers to identify and examine the underlying factors, processes, and mechanisms that contribute to the case and its outcomes. This can help to develop a more accurate and detailed understanding of the case, which can inform future research, practice, or policy.

Case studies can also serve other purposes, including:

• Illustrating a theory or concept: Case studies can be used to illustrate and explain theoretical concepts and frameworks, providing concrete examples of how they can be applied in real-life situations.
• Developing hypotheses: Case studies can help to generate hypotheses about the causal relationships between different factors and outcomes, which can be tested through further research.
• Providing insight into complex issues: Case studies can provide insights into complex and multifaceted issues, which may be difficult to understand through other research methods.
• Informing practice or policy: Case studies can be used to inform practice or policy by identifying best practices, lessons learned, or areas for improvement.

Advantages of Case Study Research

There are several advantages of case study research, including:

• In-depth exploration: Case study research allows for a detailed exploration and analysis of a specific phenomenon, issue, or problem in its real-life context. This can provide a comprehensive understanding of the case and its dynamics, which may not be possible through other research methods.
• Rich data: Case study research can generate rich and detailed data, including qualitative data such as interviews, observations, and documents. This can provide a nuanced understanding of the case and its complexity.
• Holistic perspective: Case study research allows for a holistic perspective of the case, taking into account the various factors, processes, and mechanisms that contribute to the case and its outcomes. This can help to develop a more accurate and comprehensive understanding of the case.
• Theory development: Case study research can help to develop and refine theories and concepts by providing empirical evidence and concrete examples of how they can be applied in real-life situations.
• Practical application: Case study research can inform practice or policy by identifying best practices, lessons learned, or areas for improvement.
• Contextualization: Case study research takes into account the specific context in which the case is situated, which can help to understand how the case is influenced by the social, cultural, and historical factors of its environment.

Limitations of Case Study Research

There are several limitations of case study research, including:

• Limited generalizability : Case studies are typically focused on a single case or a small number of cases, which limits the generalizability of the findings. The unique characteristics of the case may not be applicable to other contexts or populations, which may limit the external validity of the research.
• Biased sampling: Case studies may rely on purposive or convenience sampling, which can introduce bias into the sample selection process. This may limit the representativeness of the sample and the generalizability of the findings.
• Subjectivity: Case studies rely on the interpretation of the researcher, which can introduce subjectivity into the analysis. The researcher’s own biases, assumptions, and perspectives may influence the findings, which may limit the objectivity of the research.
• Limited control: Case studies are typically conducted in naturalistic settings, which limits the control that the researcher has over the environment and the variables being studied. This may limit the ability to establish causal relationships between variables.
• Time-consuming: Case studies can be time-consuming to conduct, as they typically involve a detailed exploration and analysis of a specific case. This may limit the feasibility of conducting multiple case studies or conducting case studies in a timely manner.
• Resource-intensive: Case studies may require significant resources, including time, funding, and expertise. This may limit the ability of researchers to conduct case studies in resource-constrained settings.

About the author

Muhammad Hassan

Researcher, Academic Writer, Web developer

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How to Write a Case Study: A Step-by-Step Guide (+ Examples)

by Todd Brehe

on Jan 3, 2024

If you want to learn how to write a case study that engages prospective clients, demonstrates that you can solve real business problems, and showcases the results you deliver, this guide will help.

We’ll give you a proven template to follow, show you how to conduct an engaging interview, and give you several examples and tips for best practices.

Let’s start with the basics.

What is a Case Study?

A business case study is simply a story about how you successfully delivered a solution to your client.

Case studies start with background information about the customer, describe problems they were facing, present the solutions you developed, and explain how those solutions positively impacted the customer’s business.

Do Marketing Case Studies Really Work?

Absolutely. A well-written case study puts prospective clients into the shoes of your paying clients, encouraging them to engage with you. Plus, they:

• Get shared “behind the lines” with decision makers you may not know;
• Leverage the power of “social proof” to encourage a prospective client to take a chance with your company;
• Build trust and foster likeability;
• Lessen the perceived risk of doing business with you and offer proof that your business can deliver results;
• Help prospects become aware of unrecognized problems;
• Show prospects experiencing similar problems that possible solutions are available (and you can provide said solutions);
• Make it easier for your target audience to find you when using Google and other search engines.

Case studies serve your clients too. For example, they can generate positive publicity and highlight the accomplishments of line staff to the management team. Your company might even throw in a new product/service discount, or a gift as an added bonus.

But don’t just take my word for it. Let’s look at a few statistics and success stories:

5 Winning Case Study Examples to Model

Before we get into the nuts and bolts of how to write a case study, let’s go over a few examples of what an excellent one looks like.

The five case studies listed below are well-written, well-designed, and incorporate a time-tested structure.

1. Lane Terralever and Pinnacle at Promontory

This case study example  from Lane Terralever  incorporates images to support the content and effectively uses subheadings to make the piece scannable.

2. WalkMe Mobile and Hulyo

This case study  from WalkMe Mobile  leads with an engaging headline and the three most important results the client was able to generate.

In the first paragraph, the writer expands the list of accomplishments encouraging readers to learn more.

3. CurationSuite Listening Engine

This is an example of a well-designed printable case study . The client, specific problem, and solution are called out in the left column and summarized succinctly.

4. Brain Traffic and ASAE

This long format case study (6 pages) from Brain Traffic  summarizes the challenges, solutions, and results prominently in the left column. It uses testimonials and headshots of the case study participants very effectively.

5. Adobe and Home Depot

This case study  from Adobe and Home Depot  is a great example of combining video, attention-getting graphics, and long form writing. It also uses testimonials and headshots well.

Now that we’ve gone over the basics and showed a few great case study examples you can use as inspiration, let’s roll up our sleeves and get to work.

A Case Study Structure That Pros Use

Let’s break down the structure of a compelling case study:

Choose Your Case Study Format

In this guide, we focus on written case studies. They’re affordable to create, and they have a proven track record. However, written case studies are just one of four case study formats to consider:

• Infographic

If you have the resources, video (like the Adobe and Home Depot example above) and podcast case studies can be very compelling. Hearing a client discuss in his or her own words how your company helped is an effective content marketing strategy

Infographic case studies are usually one-page images that summarize the challenge, proposed solution, and results. They tend to work well on social media.

Follow a Tried-and-True Case Study Template

The success story structure we’re using incorporates a “narrative” or “story arc” designed to suck readers in and captivate their interest.

Note:  I recommend creating a blog post or landing page on your website that includes the text from your case study, along with a downloadable PDF. Doing so helps people find your content when they perform Google and other web searches.

There are a few simple SEO strategies that you can apply to your blog post that will optimize your chances of being found. I’ll include those tips below.

Craft a Compelling Headline

The headline should capture your audience’s attention quickly. Include the most important result you achieved, the client’s name, and your company’s name. Create several examples, mull them over a bit, then pick the best one. And, yes, this means writing the headline is done at the very end.

SEO  Tip:  Let’s say your firm provided “video editing services” and you want to target this primary keyword. Include it, your company name, and your client’s name in the case study title.

Write the Executive Summary

This is a mini-narrative using an abbreviated version of the Challenge + Solution + Results model (3-4 short paragraphs). Write this after you complete the case study.

SEO  Tip:  Include your primary keyword in the first paragraph of the Executive Summary.

Provide the Client’s Background

Introduce your client to the reader and create context for the story.

List the Customer’s Challenges and Problems

Vividly describe the situation and problems the customer was dealing with, before working with you.

SEO  Tip:  To rank on page one of Google for our target keyword, review the questions listed in the “People also ask” section at the top of Google’s search results. If you can include some of these questions and their answers into your case study, do so. Just make sure they fit with the flow of your narrative.

Detail Your Solutions

Explain the product or service your company provided, and spell out how it alleviated the client’s problems. Recap how the solution was delivered and implemented. Describe any training needed and the customer’s work effort.

Show Your Results

Detail what you accomplished for the customer and the impact your product/service made. Objective, measurable results that resonate with your target audience are best.

List Future Plans

Share how your client might work with your company in the future.

Give a Call-to-Action

Clearly detail what you want the reader to do at the end of your case study.

Talk About You

Include a “press release-like” description of your client’s organization, with a link to their website. For your printable document, add an “About” section with your contact information.

And that’s it. That’s the basic structure of any good case study.

Now, let’s go over how to get the information you’ll use in your case study.

How to Conduct an Engaging Case Study Interview

One of the best parts of creating a case study is talking with your client about the experience. This is a fun and productive way to learn what your company did well, and what it can improve on, directly from your customer’s perspective.

Here are some suggestions for conducting great case study interviews:

When Choosing a Case Study Subject, Pick a Raving Fan

Your sales and marketing team should know which clients are vocal advocates willing to talk about their experiences. Your customer service and technical support teams should be able to contribute suggestions.

Clients who are experts with your product/service make solid case study candidates. If you sponsor an online community, look for product champions who post consistently and help others.

When selecting a candidate, think about customer stories that would appeal to your target audience. For example, let’s say your sales team is consistently bumping into prospects who are excited about your solution, but are slow to pull the trigger and do business with you.

In this instance, finding a client who felt the same way, but overcame their reluctance and contracted with you anyway, would be a compelling story to capture and share.

Prepping for the Interview

If you’ve ever seen an Oprah interview, you’ve seen a master who can get almost anyone to open up and talk. Part of the reason is that she and her team are disciplined about planning.

Before conducting a case study interview, talk to your own team about the following:

• What’s unique about the client (location, size, industry, etc.) that will resonate with our prospects?
• Why did the customer select us?
• How did we help the client?
• What’s unique about this customer’s experience?
• What problems did we solve?
• Were any measurable, objective results generated?
• What do we want readers to do after reading this case study analysis?

Pro Tip:  Tee up your client. Send them the questions in advance.

Providing questions to clients before the interview helps them prepare, gather input from other colleagues if needed, and feel more comfortable because they know what to expect.

In a moment, I’ll give you an exhaustive list of interview questions. But don’t send them all. Instead, pare the list down to one or two questions in each section and personalize them for your customer.

Nailing the Client Interview

Decide how you’ll conduct the interview. Will you call the client, use Skype or Facetime, or meet in person? Whatever mode you choose, plan the process in advance.

Make sure you record the conversation. It’s tough to lead an interview, listen to your contact’s responses, keep the conversation flowing, write notes, and capture all that the person is saying.

A recording will make it easier to write the client’s story later. It’s also useful for other departments in your company (management, sales, development, etc.) to hear real customer feedback.

Use open-ended questions that spur your contact to talk and share. Here are some real-life examples:

Introduction

• Recap the purpose of the call. Confirm how much time your contact has to talk (30-45 minutes is preferable).
• Confirm the company’s location, number of employees, years in business, industry, etc.
• What’s the contact’s background, title, time with the company, primary responsibilities, and so on?

Initial Challenges

• Describe the situation at your company before engaging with us?
• What were the initial problems you wanted to solve?
• What was the impact of those problems?
• When did you realize you had to take some action?
• What solutions did you try?
• What solutions did you implement?
• What process did you go through to make a purchase?
• How did the implementation go?
• How would you describe the work effort required of your team?
• If training was involved, how did that go?

Results, Improvements, Progress

• When did you start seeing improvements?
• What were the most valuable results?
• What did your team like best about working with us?
• Would you recommend our solution/company? Why?

Future Plans

• How do you see our companies working together in the future?

Honest Feedback

• Our company is very focused on continual improvement. What could we have done differently to make this an even better experience?
• What would you like us to add or change in our product/service?

During the interview, use your contact’s responses to guide the conversation.

Once the interview is complete, it’s time to write your case study.

How to Write a Case Study… Effortlessly

Case study writing is not nearly as difficult as many people make it out to be. And you don’t have to be Stephen King to do professional work. Here are a few tips:

• Use the case study structure that we outlined earlier, but write these sections first: company background, challenges, solutions, and results.
• Write the headline, executive summary, future plans, and call-to-action (CTA) last.
• In each section, include as much content from your interview as you can. Don’t worry about editing at this point
• Tell the story by discussing their trials and tribulations.
• Stay focused on the client and the results they achieved.
• Make their organization and employees shine.
• When including information about your company, frame your efforts in a supporting role.

Also, make sure to do the following:

Add Testimonials, Quotes, and Visuals

The more you can use your contact’s words to describe the engagement, the better. Weave direct quotes throughout your narrative.

Strive to be conversational when you’re writing case studies, as if you’re talking to a peer.

Include images in your case study that visually represent the content and break up the text. Photos of the company, your contact, and other employees are ideal.

If you need to incorporate stock photos, here are three resources:

• Deposit p hotos

And if you need more, check out Smart Blogger’s excellent resource: 17 Sites with High-Quality, Royalty-Free Stock Photos .

Proofread and Tighten Your Writing

Make sure there are no grammar, spelling, or punctuation errors. If you need help, consider using a grammar checker tool like Grammarly .

My high school English teacher’s mantra was “tighten your writing.” She taught that impactful writing is concise and free of weak, unnecessary words . This takes effort and discipline, but will make your writing stronger.

Also, keep in mind that we live in an attention-diverted society. Before your audience will dive in and read each paragraph, they’ll first scan your work.  Use subheadings  to summarize information, convey meaning quickly, and pull the reader in.

Be Sure to Use Best Practices

Consider applying the following best practices to your case study:

• Stay laser-focused on your client and the results they were able to achieve.
• Even if your audience is technical, minimize the use of industry jargon . If you use acronyms, explain them.
• Leave out the selling and advertising.
• Don’t write like a Shakespearean wannabe. Write how people speak. Write to be understood.
• Clear and concise writing is not only more understandable, it inspires trust. Don’t ramble.
• Weave your paragraphs together so that each sentence is dependent on the one before and after it.
• Include a specific case study call-to-action (CTA).
• A recommended case study length is 2-4 pages.
• Commit to building a library of case studies.

Get Client Approval

After you have a final draft, send it to the client for review and approval. Incorporate any edits they suggest.

Use or modify the following “Consent to Publish” form to get the client’s written sign-off:

Consent to Publish

Case Study  Title:

I hereby confirm that I have reviewed the case study listed above and on behalf of the [Company Name], I provide full permission for the work to be published, in whole or in part, for the life of the work, in all languages and all formats by [Company publishing the case study].

By signing this form, I affirm that I am authorized to grant full permission.

Company Name:

E-mail Address:

Common Case Study Questions (& Answers)

We’ll wrap things up with a quick Q&A. If you have a question I didn’t answer, be sure to leave it in a blog comment below.

Should I worry about print versions of my case studies?

Absolutely.

As we saw in the CurationSuite  and Brain Traffic  examples earlier, case studies get downloaded, printed, and shared. Prospects can and will judge your book by its cover.

So, make sure your printed case study is eye-catching and professionally designed. Hire a designer  if necessary.

Why are good case studies so effective?

Case studies work because people trust them.

They’re not ads, they’re not press releases, and they’re not about how stellar your company is.

Plus, everyone likes spellbinding stories with a hero [your client], a conflict [challenges], and a riveting resolution [best solution and results].

How do I promote my case study?

After you’ve written your case study and received the client’s approval to use it, you’ll want to get it in front of as many eyes as possible.

Try the following:

• Make sure your case studies can be easily found on your company’s homepage.
• Tweet and share the case study on your various social media accounts.
• Have your sales team use the case study as a reason to call on potential customers. For example: “Hi [prospect], we just published a case study on Company A. They were facing some of the same challenges I believe your firm is dealing with. I’m going to e-mail you a copy. Let me know what you think.”
• Distribute printed copies at trade shows, seminars, or during sales presentations.
• If you’re bidding on a job and have to submit a quote or a Request for Proposal (RFP), include relevant case studies as supporting documents.

Ready to Write a Case Study That Converts?

If you want to stand out and you want to win business, case studies should be an integral part of your sales and marketing efforts.

Hopefully, this guide answered some of your questions and laid out a path that will make it faster and easier for your team to create professional, sales-generating content.

Now it’s time to take action and get started. Gather your staff, select a client, and ask a contact to participate. Plan your interview and lead an engaging conversation. Write up your client’s story, make them shine, and then share it.

Get better at the case study process by doing it more frequently. Challenge yourself to write at least one case study every two months.

As you do, you’ll be building a valuable repository of meaningful, powerful content. These success stories will serve your business in countless ways, and for years to come.

Content Marketing

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Written by Todd Brehe

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Essential Case Study Questions to Ask Your Best Customers

Benchmark Team

February 23, 2023 6 min read

Picture this: a customer is looking to replace their  email marketing software . As they evaluate different options, they look for products with features that suit their needs and preferences. Most importantly, they want proof that your product works.

You can tell the story yourself, but the problem is  that 9 out of 10 customers won’t trust what you say about your brand . Instead, they want to hear from other customers who have used your product and reaped the benefits. This is where case studies come in handy. 

A case study gives skeptical customers evidence backed by data, numbers, and analysis. It’s an impactful direct endorsement from satisfied customers that tells others, “come buy this product: it enables me to achieve these results and will work for your business, too.” 

Where to Use Case Studies

Case studies are an important part of your  content marketing strategy . Here are a few places you can feature your case studies to drive social proof and conversions:

• Your website:  92% of potential customers look for social proof  before making a purchase. Adding excerpts of your case studies on key web pages and on focused landing pages will improve conversions.
• Nurture emails: If you have a case study about a feature or product a customer is looking to buy, send a targeted, nurture series featuring the case study. 
• Sales and marketing team: When the customer is in the consideration stage, you can send them targeted case studies. Sales and marketing teams should also learn to use case studies at the right moments in the buyer’s journey.
• Newsletters: Case studies are a great resource for your newsletter series, whether you’re looking to build new relationships or strengthen existing ones. 
• Marketing videos: Making video case studies or testimonials helps potential customers see what your product can achieve from a third-party perspective and may convince them to buy. Actually,  2 out of 3 customers claim they’d make a purchase  after watching a testimonial video. 
• Blog posts: You could also use quotes from case studies to add credibility to information in your blog posts and articles. 

Identifying the Right Customers for Case Studies

Not all customer stories lend themselves well to case studies. For a case study to really woo your customers, it has to be authentic, believable, and captivating. 

When picking candidates for case studies, consider the following:

• Company size: The size of the company that suits your case study comes down to what you want to achieve. If you want to add more SMBs to your customer base, then write a case study about a small business; and vice versa. 
• The challenge: Evaluate your target audience and pinpoint the problem you want to solve. Then, identify the specific product feature that solves that problem. Lastly, search through your customer base and pick a customer that had a similar problem and used the same feature to solve it. Chances are, if you use that customer as a case study, the story will resonate with the target audience. 
• The results: Remember, for the case study to have a significant impact, it has to showcase cold, hard data. For this reason, pick a customer with solid numbers to back up their anecdotal results. Gather direct quotes, as well, to spice up the case study and improve narrative flow. You’re telling a story, after all, so make it exciting!
• Other things to consider include: pick a customer you’ve recently worked with, and ideally, one requiring minimal layers of approval. This way, your proposal to feature them in your case studies will get approval in time — and you won’t have to delay for months while you wait for legal to provide their stamp of approval.

Fundamental Case Study Questions to Ask in Your Interview

Asking your customers the right questions can make or break your case study. The questions you ask will vary depending on your industry and the angle of your case study, but here are some essential ones to start with:

• How did you find out about us?
• When did you start working with us?
• What was the beginning of the engagement with our company like?
• What problems were you looking to solve?
• Did you evaluate our competitors or other solutions to your problem?
• What made you decide to go with us?
• How did our product/solution solve your problem?
• Did you need any help using our product/solution, and how did you get help?
• What are some of the main benefits of using our product/solution?
• What are the three biggest things you love about our company? 
• What would you say to other people considering us?

1: What’s Your Background?

Getting your customer’s backstory is a great way to set the stage and tone for your case study. It might even help steer your case study down a path you hadn’t considered before.  Better yet, these personal stories engage potential buyers, helping them to relate to your customer base.

2: How did you find out about us?

3: when did you start working with us, 4: what was the beginning of the engagement with our company like, 5: what problem were you trying to solve.

Every buyer is working to address a problem. Your case study should focus on one problem, so ask what problem the user was trying to solve. This question will give the reader (and you)  insight into how people perceive and use your product.

6: How Was The Problem Affecting You?

Most buying decisions are based on emotions  rather than logic. Expand this question by asking how the problem was affecting impacting the customer’s bottom line, what difficulties it was causing and how it made the person feel. Ask open-ended questions and try to elicit emotional responses as much as possible.

7: What Possible Solutions Did You Consider?

There are always multiple ways to solve any problem. Those who read your case study will trust the testimonial more if they can see that the customer considered other solutions. Buyers always start with a list of options and then narrow down the list until they find the perfect fit.

8: Why Did You Choose Our Product or Service?

Case study readers will be interested in the decision-making process previous buyers have gone through. If they identify with the process, they are more likely to buy the same product.

9: What Would Have Happened If You Had NOT Made The Purchase?

Asking this question reiterates the original problem. Hopefully it’s the same one the reader is trying to solve. It emphasizes the consequences of postponing a purchase and increases the likelihood of the reader making the decision you want him or her to make.

10: What Risks Did You Consider?

Every decision has risks. If you ignore them they won’t go away, so you need to address each risk to reassure your prospective customer. This helps the reader to overcome their natural aversion to taking risks. Risk analysis has two main components; how likely it is, and how severe are the possible consequences.

You can reduce perceived risk by including a ludicrous over-the-top warranty that offers much more than the standard money-back guarantee everyone offers.

11: What Reservations Did You Have?

This is similar to risk analysis and gives you another way to find why people might not be buying from you. If one person has reservations, other buyers might have similar feelings and need to confront them before making a decision to purchase.

12: Did you need any help using our product/solution, and how did you get help?

Provide potential customers with a taste of what it’s like working with your company. Do you have 24/7 support? Personalized account management? Give your  customer service and support  a chance to shine.

13: What are some of the main benefits of using our product/solution?

14: what measurable benefits have you seen.

This question gives your case study respondent an opportunity to address the value in your product and to spell out exactly how it solved their problem. It is more convincing as the final question because readers can see the feedback is credible. Praise is more effective when it’s given after a detailed risk analysis and consideration of alternatives.

15: What are the three biggest things you love about our company? 

16: what would you say to other people considering us, bonus: can you provide creative assets.

Be sure to ask your customer for a headshot, company logo and other brand elements you can add to their case study to make it feel even more personal and authentic to your audience.

You know what you need and how your study needs to be structured. If you simply ask someone to give you feedback on a purchase, what you get is unstructured and rambling praise that lacks credibility. Structuring responses will save the respondents time and gives you something much more valuable.

Your best customers value your partnership and want to help you succeed. They will more than likely be happy to take part in a case study. All you need to do is to ask.

by Benchmark Team

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How Air-Conditioning Conquered America

Indoor cooling has transformed american life, reshaping homes, skylines and where people choose to live. as the planet warms, is that sustainable.

This transcript was created using speech recognition software. While it has been reviewed by human transcribers, it may contain errors. Please review the episode audio before quoting from this transcript and email [email protected] with any questions.

From “The New York Times,” I’m Michael Barbaro. This is “The Daily.”

[MUSIC PLAYING]

Today, the story of how air conditioning has become both our answer to a warming planet and a major obstacle to actually confronting it. My colleague, Emily Badger, on the increasingly dangerous paradox of trying to control the temperature.

It’s Friday, August 16.

Emily, I want to start with a very personal question for you. What is your relationship to air conditioning?

So, at this exact moment, I am sitting in no air conditioning and it is kind of uncomfortable. And I’ve turned it off because it’s loud and it’s not very conducive to recording a podcast.

[CHUCKLES]: I didn’t mean right now, I meant in the larger arc of your life. But thank you for turning it off for the purposes of this episode.

Yeah. So I grew up in Chicago in this brick three flat apartment building, this very classic Chicago architecture, you know, built in the early 1900s. And it didn’t have air conditioning, so I didn’t have air conditioning growing up. Hardly anybody I knew had air conditioning growing up because we all lived in buildings like this.

Not even window units, just didn’t happen.

Nope, we didn’t even have a window unit in my family. And it wasn’t that big of a deal, in retrospect. We had, in this apartment, these big open windows that you could open and you’d generate a cross breeze through them. And there’s this kind of lovely breeze that comes off of Lake Michigan in the summer. And when it gets really, really hot, you know, you take a cold shower at night before you get in bed. You eat a lot of ice cream.

I can’t even remember if we had air conditioning in the schools that I went to. But it just wasn’t something that I thought very much about or really even experienced very much.

Right. You didn’t miss it. You didn’t even know it could be.

Yeah, exactly.

And then, the first job that I got out of college, I moved to Orlando, and totally different environment. I mean, living in Florida is the story of moving from one air conditioned box into another. You’re in your air conditioned apartment. You get in your air conditioned car. You don’t walk anywhere. You drive everywhere you go. You drive to your air conditioned office. You go to air conditioned bars. And it’s a really, really integral to life there in a way that was very foreign to me as someone growing up in the North.

So you went from a dearth of air conditioning to suddenly being saturated by it. And was that a happy development?

You know, I don’t think that I really gave it that much thought. I mean, living in Orlando surrounded by air conditioning, it’s just sort of that’s the air that you breathe. That’s the way everyone lives. And I think this is probably true for lots of people. We don’t really give it a lot of thought. It’s just sort of a background part of our environment.

But as I have written for years now about urban policy in cities, and how we live, and how we develop cities, it’s sort of become increasingly clear to me that air conditioning is this incredibly important thing that is shaping everything around us. You know, it’s shaping where Americans live, where they choose to move to. It shapes how our houses look. It shapes what our skylines look like. It’s responsible for saving lives and heat waves. In many ways, it’s really improved our quality of life.

But it’s increasingly clear to us that there are some downsides to this. And one of those downsides is that while we’re all sitting in our air conditioned homes, and offices, and cars, and we’ve set the thermostat to exactly 72 degrees, we’re becoming increasingly detached from what’s happening in the environment outside. It is a lot easier to ignore that it’s 100 degrees outside when you’re sitting inside air conditioning.

And, in some ways, I think we have forgotten how to live with heat. We have forgotten how to live with the climate as it existed before air conditioning. And having forgotten that, it’s probably going to cause some problems for us going forward.

Well, Emily, what did the American landscape look like when people did have to contend with the heat in the days before air conditioning?

So I think about two big things in particular. One is that the buildings that we spend time in looked different. We designed houses and other kinds of buildings in ways that were really sort of thoughtfully trying to contend with the temperature outside.

And so you’ve got these buildings in the Southwest in the United States that have these thick Adobe walls that do a really good job of keeping the sun and its heat out. You’ve got these cottages and bungalows in the Southeast that are raised up off the ground so that they’re not receiving the heat that’s absorbed by the Earth.

They’ve got big windows. They’re thinking a lot about cross ventilation. They’ve got high ceilings so that, as heat rises inside your home, you’re not marinating in it while you’re sitting in your living room. They’ve got front porches where people sit at the end of the day in order to try to cool off.

And then you’ve got the building like the one I grew up in, in Chicago, which I mentioned — these sort of thick brick masonry buildings, which are also designed in a way that is making it possible for me to grow up in the 1980s and ‘90s and be OK with the fact that I don’t have air conditioning.

Because brick kind of retains cool air.

Right. Right. And so part of what results from all of this is that the buildings in Georgia look different from the buildings in Arizona, look different from the buildings in Chicago. Because in each of those places, we’re designing buildings that react to the particular climate in those environments. And so this is the first big change.

Think of a time when you have to design a building to interact with what’s going on outside, with how humid it is, with how hot it gets. But the other thing that was very different in the pre-air conditioning environment is that there were just a lot fewer people living in the parts of the United States that were really hot and swampy. So it’s kind of incredible to think about it, but 1940, there are fewer people living in the state of Florida than living in the state of Arkansas.

There are about 8,000 people total living in the city of Las Vegas. Dallas and Houston are nowhere to be found on the list of the largest cities in America. So fundamentally, before air conditioning, there just aren’t a lot of people living in places where it is uncomfortable if you’re not controlling the temperature in some way.

Right. If it’s too hot, then you just don’t live there.

Right. So climate shapes your decisions about where to live. It shapes your decisions about how to build housing. It shapes your decisions about where to spend your time and your house. Maybe you go onto your front porch in the evening when it’s cooling down. You know, in many ways, our behavior is shaped by the climate. And then air conditioning comes along and it totally changes everything that I’ve been talking about. Because now the outdoor climate doesn’t really affect what your life is like indoors.

Just tell us about that moment, because I don’t think any of us really know the story.

Yeah. So there have been contraptions invented in the 1900s that were trying to do things like blow forced air over big blocks of ice in order to cool it. But the thing that we really think of as air conditioning is just totally a 20th century story.

It starts at the very beginning of the 20th century in 1902, when Willis Carrier invents this machine that’s kind of controlling the temperature, and the humidity, and the purity of air, particularly in an industrial context. The very first use of this in 1902 is in a printing plant, and fundamentally the problem that it’s solving is that the moisture content in the air is really becoming a problem for printing documents.

You’re saying basically, publishing, journalism is responsible for air conditioning.

Yes, everybody can thank us and then later they can blame us.

And so, in the beginning, what air conditioning is doing is it’s solving an industrial problem. The machines are hot, or maybe it’s a textile mill and too much humidity is sort of destroying your textiles. And also, you want your workers to be productive in these manufacturing spaces.

Lots of people in a small space with hot machines. Right.

Yeah. And so in the very beginning of the 20th century, it’s not about providing comfort for people. It’s about conditioning the environments that manufacturing and industry is having. And then it is this very sort of long story that plays out over several decades, where this invention moves from these industrial spaces into these other kinds of spaces.

Yes, you lucky people. Just sit back for a moment, relax, and notice the delightfully clean, cool, and refreshing atmosphere of this scientifically air conditioned theater. Great, isn’t it?

So then it comes into theaters and becomes almost this marketing tool to attract people inside.

You can enjoy great motion picture entertainment all summer long in cool comfort.

Go see a movie and enjoy air conditioning while you’re in there.

Yes, low-cost all-season air conditioning is the right kind for you. And you’re so right to choose a ‘55 Rambler Cross Country, now at all dealers.

And then, at the same time, cars in America that have air conditioning in them — the share of those cars is rising and rising. It moves into office buildings.

Instead of traveling away from business and home to seek relief, you can obtain this same comfort right in your own home or office through air conditioning.

And then, eventually, after decades of refining this technology, and it gets smaller, and it gets more affordable, and it becomes more advanced —

This lucky baby will sleep quietly through the night.

— it reaches the American home and we get the window unit.

This baby’s RCA air conditioner will keep his room filled with cool, dry, fresh air.

And the window unit is this much more affordable, portable, easy to pick up at the store, bring to your house. You don’t need to get a special installer. You stick it in your window, and now all of a sudden you’re getting all of these benefits of humidity controlled, temperature controlled air inside of your home.

Humidity, controlled, dust and pollen filtered. My indoor climate is always perfect.

At that point it’s off to the races. It takes over the American home. And we can see in census data, for instance, that by about the start of the 1970s, about half of all new single family homes that are built in America have air conditioning in them.

And the other thing that we see in census data at this time is that Americans themselves are starting to move to places that are really hot, like Florida, like Texas, like Arizona, like Nevada, places that are kind of uninhabitable before air conditioning. Now they’re booming in population.

And there was this wonderful editorial that was actually published in “The Times” in 1970 about the census that year, and how 1970 was like, the air conditioning census. And it refers to how air conditioning had become this really powerful influence for circulating people as well as air in this country.

And this is a story that continues right up until this day, where air conditioning is sort of extending its reach into every corner of the country, every sort of housing type. And today, about 2/3 of American households in this country have central air, and about 90 percent, so 9 in 10 of them, have some kind of error conditioning if we include things like window units. And if we look just at New housing that’s built in America today, looking back in 2023, about 98 percent of new single family homes in America had air conditioning.

What you’re talking about is basically 200 or so million air conditioning units, condensers, boxes. That’s a lot.

Yeah. And as air conditioning has extended its reach into every corner of the country, into so many of the buildings where we spend time, I think it becomes clear that we’ve really kind of engineered our modern lives entirely around it.

And our reliance on this technology going forward is both unsustainable, and in fact, it’s put a lot of people in a very vulnerable position.

We’ll be right back.

Emily, walk us through how our reliance on air conditioning is both, as you just said, unsustainable and perhaps even kind of dangerous to us.

So the first obvious thing that it does is it just requires an enormous amount of energy for so many people to be air conditioning so many spaces all the time. And so to think about this in a larger sense, our buildings in the United States are responsible for about 30 percent of the greenhouse gas emissions. And that refers to the fossil fuels that we burn directly to heat and cool buildings, and to cook in them, but also to generate the electricity that then allows us to do things plug in our window units.

So there’s a ton of energy use happening here. But part of what’s also happening is that all of these buildings have been fundamentally designed to consume lots of energy. A lot of these buildings were built during a time, you know, in the ‘50s and the ‘60s and in more recent years, where energy was cheap. The idea that you’re designing a building that demands lots of energy — who cares? We’re not paying a ton of money for the energy.

And in the ‘60s and in the ‘50s, we weren’t particularly thinking about whether or not using energy is going to cause climate change. So because of this, we get this glut of inefficient houses. And this happens not just with houses, but with everything in the built environment.

Think about strip malls, shopping centers, workplaces, even offices — the sort of ubiquitous, tall, boxy, glass-covered office building that we think about in cities all over the country, all over the world — this is a building that is born out of the air conditioning age. That glassy box is designed around air conditioning such that without air conditioning, those kinds of offices don’t make sense.

Right. I’m thinking about the office that you and I call home, the “New York Times” high-rise building in Midtown. That does not feel, for all its virtues, like a building, you’d want to be in without air conditioning.

It’s glass, and tall, and I think it’d be very hot.

Yeah. When you think about tall glass office buildings, they’re basically greenhouses if you’re not controlling the air inside. They’re designed such that not only do you not have to open a window in order to cool off, you couldn’t open a window even if you wanted to. These buildings don’t have windows that open, because they’re designed to be these hermetically sealed environments where we’re going to keep the outside climate out and we’re going to control the climate on the inside. And this idea that the outside doesn’t matter is true in the design of so many of our buildings, our offices, even our homes. And that actually puts people into an incredibly vulnerable situation.

And vulnerable how, exactly?

So let’s assume a storm comes through and the power goes out, or your air conditioning stops working because you’ve been running it all the time, all summer long, or when we have these extreme heat conditions and the electric utility tells you, please try to preserve the amount of air conditioning that you’re using. What happens when, all of a sudden, millions of people who have been living in an environment designed entirely around air conditioning can’t have that air conditioning? We start to see real problems.

And this is an abstract. We have actually seen this happen in the United States even this year, in other recent years, where terrible storms have ripped through the state of Texas and millions of people have been left without power. And when this happens in the middle of a heat wave, people die.

Right. And that seems an example of the multiple ways that air conditioning conspires to make us avoid contending with the realities of heat to return to this idea you introduced earlier on. AC allows more people to go to a place like Texas than they’d ever go if there weren’t AC making them comfortable, and to design and live in homes and offices that become a cauldron without air conditioning when it fails.

Exactly. Air conditioning makes it possible for people to believe that you could be comfortable in Texas in the summer, in Arizona in the summer. And so people move to these places in large numbers. And then, when the air conditioning fails, they’re sort of suddenly thrust into a world where they’re living in the middle of the Arizona desert or they’re living in the middle of Texas on a 110 degree day. And that could be life threatening.

Especially with climate change making it even hotter in these places, it doesn’t really seem sustainable for a lot of people to live in those places without air conditioning, without some kind of artificial tempering of the environment.

Yeah. And it’s not just because of the heat. I mean, is it sustainable for a Metropolitan area of 5 million people to exist in Phoenix in the middle of the desert when there’s also not enough water there for everyone? So air conditioning sort of lulls people into moving to these places, which might be problematic for lots of other reasons, as well. But we’ve sort of convinced ourselves that the climate doesn’t matter. We’re going to control it. We’re going to engineer our way into living with it.

You’re reminding me, Emily, of an episode we did on the show about this very idea. It focused on the water shortage in Arizona and the plans to pipe in — and, as I recall, desalinate ocean water — to deal with the problem of not enough water in Arizona. And it doesn’t really seem fathomable that proposition would ever occur to people if they weren’t living there in the comfort of air conditioning in the first place.

Yeah. So there have been people living in the region of Phoenix for centuries, so it’s not that nobody can ever live there. But what air conditioning does is it enables millions of people to live there who don’t actually want to contend with 100 degree temperatures all summer long. So a place like Phoenix then becomes this perfect example where we now have 5 million people living in the middle of the Arizona desert, and they all have this expectation of comfort there, that any environment that I move into — in my home, in my office, in my car — I should be encased in this cooling, calm, 72 degree humidity controlled environment. And that sense of comfort becomes so deeply entrenched kind of culturally. And this isn’t just about Phoenix. This is about all of us. I think we have set up an expectation or even an entitlement around comfort such that it makes it really difficult to start to ask people, do you really need to turn up your air conditioning today?

So that makes me wonder how people are ever going to get off the air conditioning hamster wheel that we’re describing here. I mean, why would anyone?

Well, we have to figure out how to do something if we want to address climate change. So there are a number of different things that are going to happen here. Air conditioning is going to become more efficient. We’re going to have more renewable energy sources to power it in the future. And I think we’re increasingly going to see architects and builders trying to rediscover these lost ideas that we used to have about how to design buildings with the climate in mind, how to shade them, how to ventilate them in a more natural way.

But I also have talked to some people who say that all of that is not going to be enough. One of them is Daniel Barber, who’s an architectural historian who has thought a lot about life after air conditioning or, as he puts it, after comfort — life in a world where we’re not depending on air conditioning so much. And the point that he makes is that there are difficult things and changes that we would have to do going forward if we know that our buildings are responsible for a lot of greenhouse gas emissions.

Our dependence on air conditioning is responsible for a large share of that, and we have to reduce it in some way. What we all need to do is change our own behavior. We need to think anew about our relationship to comfort. And are we willing to be uncomfortable some of the time? Am I willing to wait until July to turn my air conditioning on? Am I willing to turn it off at night when it’s not really necessary to use it? Am I willing to sleep at 80 degrees instead of 72 degrees?

Or 68 or 65. And he’s talking about asking people to do something really difficult. He is asking people to be uncomfortable.

You are, of course, by conveying this message, putting this problem on individuals, not governments, not states. And lots of people might hear this and think the real solutions have to come from regulators, have to come from institutions, have to come from the people who have a lot more control over how this all works.

I think that there are some ways in which that will happen, too. When we think about new buildings that are being designed or renovated today that are trying to adopt some of these techniques to be less reliant on indoor air conditioning. They’re often institutional buildings you will see cities commit to when we rebuild our schools, when we build a new library, when we build a new civic center, we are going to embody these things that we are asking other people to do, too.

And, obviously, there are government incentives in the United states, for instance, to better insulate your home, to do things that would make your home greener. So there’s certainly a role for government. But what Daniel Barber at least would argue is that we all bear some responsibility. And air conditioning has lulled us into thinking that we’re not impacted by how hot it is outside. But it’s also maybe lulled us into thinking like, I’m not the one who needs to particularly change my behavior in any way.

But, fundamentally, what we’re talking about is people embracing a kind of different cultural idea about what it means to be comfortable. The idea that existing in a room that is artificially cooled to 68 to 72 degrees fahrenheit, that that’s the ideal temperature — that’s not some true fact about the human body. It’s a cultural idea that’s been created over decades by the air conditioning industry, by architects, and builders, and culture, and shopping malls, and movie theaters. And the idea that comfort means this one particular thing is an idea that we have constructed ourselves. And so what if we culturally came up with a different idea about comfort?

What if more people came to accept the idea that going and sitting out on my front porch in the evening is where I get comfort from? And it’s also, by the way, how I interact with my neighbors. And I had stopped doing that when we were all retreating inside to air conditioning. What if we revived the idea that it’s actually quite lovely in the summertime to sleep with an open window and to have fresh air? It’s not impossible to change ideas about this because we created these ideas in the first place.

Well, Emily, thank you very much. We really appreciate it.

Yeah. Thanks, Michael.

Here’s what else you need to know today. On Thursday, the White House said that its newfound authority to use the Medicare program to negotiate prices of prescription drugs with pharmaceutical companies is likely to save taxpayers about $6 billion a year. That power came from President Biden’s Inflation Reduction Act, which became law two years ago. Under it, regulators have now lowered the price of widely used treatments, including blood thinners and medications for arthritis and diabetes, some by up to 79 percent.

And both vice presidential nominees, Minnesota Governor Tim Walz and Ohio Senator JD Vance, have agreed to debate each other on October 1 during a televised face-off hosted by CBS News. That means there will be three debates before election day — one vice presidential debate and two presidential debates between Donald Trump and Kamala Harris.

Finally, remember to catch a new episode of “The Interview” right here tomorrow. This week, David Marchese speaks with the singer Jelly Roll about addiction recovery and putting his whole self into his music.

I think of everything as a going out of business sale, and I give everything I got everything I do every time I do it right now.

Today’s episode was produced by Shannon Lin and Diana Nguyen with help from Michael Simon Johnson. It was edited by Devon Taylor, contains research help from Susan Lee, original music by Marion Lozano, Dan Powell, Rowen Niemisto, and Will Reid, and was engineered by Alyssa Moxley. Our theme music is by Jim Brunberg and Ben Landsverk of Wonderly.

That’s it for “The Daily.” I’m Michael Barbaro. See you on Monday.

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Hosted by Michael Barbaro

Featuring Emily Badger

Produced by Shannon M. Lin and Diana Nguyen

With Michael Simon Johnson

Edited by Devon Taylor

Original music by Marion Lozano Dan Powell Rowan Niemisto and Will Reid

Engineered by Alyssa Moxley

Listen and follow ‘The Daily’ Apple Podcasts | Spotify | Amazon Music | YouTube | iHeartRadio

Air-conditioning has become both our answer to a warming planet and a major obstacle to actually confronting it.

Emily Badger, who covers cities and urban policy for The Times, explains the increasingly dangerous paradox of trying to control the temperature.

On today’s episode

Emily Badger , who covers cities and urban policy for The New York Times.

Background reading

From 2017: How air-conditioning conquered America .

Air-conditioning use will surge in a warming world , the U.N. has warned.

There are a lot of ways to listen to The Daily. Here’s how.

We aim to make transcripts available the next workday after an episode’s publication. You can find them at the top of the page.

Research help by Susan Lee .

The Daily is made by Rachel Quester, Lynsea Garrison, Clare Toeniskoetter, Paige Cowett, Michael Simon Johnson, Brad Fisher, Chris Wood, Jessica Cheung, Stella Tan, Alexandra Leigh Young, Lisa Chow, Eric Krupke, Marc Georges, Luke Vander Ploeg, M.J. Davis Lin, Dan Powell, Sydney Harper, Michael Benoist, Liz O. Baylen, Asthaa Chaturvedi, Rachelle Bonja, Diana Nguyen, Marion Lozano, Corey Schreppel, Rob Szypko, Elisheba Ittoop, Mooj Zadie, Patricia Willens, Rowan Niemisto, Jody Becker, Rikki Novetsky, Nina Feldman, Will Reid, Carlos Prieto, Ben Calhoun, Susan Lee, Lexie Diao, Mary Wilson, Alex Stern, Sophia Lanman, Shannon Lin, Diane Wong, Devon Taylor, Alyssa Moxley, Olivia Natt, Daniel Ramirez and Brendan Klinkenberg.

Our theme music is by Jim Brunberg and Ben Landsverk of Wonderly. Special thanks to Sam Dolnick, Paula Szuchman, Lisa Tobin, Larissa Anderson, Julia Simon, Sofia Milan, Mahima Chablani, Elizabeth Davis-Moorer, Jeffrey Miranda, Maddy Masiello, Isabella Anderson, Nina Lassam and Nick Pitman.

Emily Badger writes about cities and urban policy for The Times from Washington. She’s particularly interested in housing, transportation and inequality — and how they’re all connected. More about Emily Badger

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