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Writing skills : a problem-solving approach for upper-intermediate and more advanced students

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26 Expert-Backed Problem Solving Examples – Interview Answers

Published: February 13, 2023

Interview Questions and Answers

Actionable advice from real experts:

Biron Clark

Former Recruiter

Contributor

Dr. Kyle Elliott

Career Coach

Hayley Jukes

Editor-in-Chief

Biron Clark , Former Recruiter

Kyle Elliott , Career Coach

Hayley Jukes , Editor

As a recruiter , I know employers like to hire people who can solve problems and work well under pressure.

 A job rarely goes 100% according to plan, so hiring managers are more likely to hire you if you seem like you can handle unexpected challenges while staying calm and logical.

But how do they measure this?

Hiring managers will ask you interview questions about your problem-solving skills, and they might also look for examples of problem-solving on your resume and cover letter. 

In this article, I’m going to share a list of problem-solving examples and sample interview answers to questions like, “Give an example of a time you used logic to solve a problem?” and “Describe a time when you had to solve a problem without managerial input. How did you handle it, and what was the result?”

• Problem-solving involves identifying, prioritizing, analyzing, and solving problems using a variety of skills like critical thinking, creativity, decision making, and communication.
• Describe the Situation, Task, Action, and Result ( STAR method ) when discussing your problem-solving experiences.
• Tailor your interview answer with the specific skills and qualifications outlined in the job description.
• Provide numerical data or metrics to demonstrate the tangible impact of your problem-solving efforts.

What are Problem Solving Skills? 

Problem-solving is the ability to identify a problem, prioritize based on gravity and urgency, analyze the root cause, gather relevant information, develop and evaluate viable solutions, decide on the most effective and logical solution, and plan and execute implementation. 

Problem-solving encompasses other skills that can be showcased in an interview response and your resume. Problem-solving skills examples include:

• Critical thinking
• Analytical skills
• Decision making
• Research skills
• Technical skills
• Communication skills
• Adaptability and flexibility

Why is Problem Solving Important in the Workplace?

Problem-solving is essential in the workplace because it directly impacts productivity and efficiency. Whenever you encounter a problem, tackling it head-on prevents minor issues from escalating into bigger ones that could disrupt the entire workflow. 

Beyond maintaining smooth operations, your ability to solve problems fosters innovation. It encourages you to think creatively, finding better ways to achieve goals, which keeps the business competitive and pushes the boundaries of what you can achieve. 

Effective problem-solving also contributes to a healthier work environment; it reduces stress by providing clear strategies for overcoming obstacles and builds confidence within teams. 

Examples of Problem-Solving in the Workplace

• Correcting a mistake at work, whether it was made by you or someone else
• Overcoming a delay at work through problem solving and communication
• Resolving an issue with a difficult or upset customer
• Overcoming issues related to a limited budget, and still delivering good work through the use of creative problem solving
• Overcoming a scheduling/staffing shortage in the department to still deliver excellent work
• Troubleshooting and resolving technical issues
• Handling and resolving a conflict with a coworker
• Solving any problems related to money, customer billing, accounting and bookkeeping, etc.
• Taking initiative when another team member overlooked or missed something important
• Taking initiative to meet with your superior to discuss a problem before it became potentially worse
• Solving a safety issue at work or reporting the issue to those who could solve it
• Using problem solving abilities to reduce/eliminate a company expense
• Finding a way to make the company more profitable through new service or product offerings, new pricing ideas, promotion and sale ideas, etc.
• Changing how a process, team, or task is organized to make it more efficient
• Using creative thinking to come up with a solution that the company hasn’t used before
• Performing research to collect data and information to find a new solution to a problem
• Boosting a company or team’s performance by improving some aspect of communication among employees
• Finding a new piece of data that can guide a company’s decisions or strategy better in a certain area

Problem-Solving Examples for Recent Grads/Entry-Level Job Seekers

• Coordinating work between team members in a class project
• Reassigning a missing team member’s work to other group members in a class project
• Adjusting your workflow on a project to accommodate a tight deadline
• Speaking to your professor to get help when you were struggling or unsure about a project
• Asking classmates, peers, or professors for help in an area of struggle
• Talking to your academic advisor to brainstorm solutions to a problem you were facing
• Researching solutions to an academic problem online, via Google or other methods
• Using problem solving and creative thinking to obtain an internship or other work opportunity during school after struggling at first

How To Answer “Tell Us About a Problem You Solved”

When you answer interview questions about problem-solving scenarios, or if you decide to demonstrate your problem-solving skills in a cover letter (which is a good idea any time the job description mentions problem-solving as a necessary skill), I recommend using the STAR method.

STAR stands for:

It’s a simple way of walking the listener or reader through the story in a way that will make sense to them. 

Start by briefly describing the general situation and the task at hand. After this, describe the course of action you chose and why. Ideally, show that you evaluated all the information you could given the time you had, and made a decision based on logic and fact. Finally, describe the positive result you achieved.

Note: Our sample answers below are structured following the STAR formula. Be sure to check them out!

EXPERT ADVICE

Dr. Kyle Elliott , MPA, CHES Tech & Interview Career Coach caffeinatedkyle.com

How can I communicate complex problem-solving experiences clearly and succinctly?

Before answering any interview question, it’s important to understand why the interviewer is asking the question in the first place.

When it comes to questions about your complex problem-solving experiences, for example, the interviewer likely wants to know about your leadership acumen, collaboration abilities, and communication skills, not the problem itself.

Therefore, your answer should be focused on highlighting how you excelled in each of these areas, not diving into the weeds of the problem itself, which is a common mistake less-experienced interviewees often make.

Tailoring Your Answer Based on the Skills Mentioned in the Job Description

As a recruiter, one of the top tips I can give you when responding to the prompt “Tell us about a problem you solved,” is to tailor your answer to the specific skills and qualifications outlined in the job description. 

Once you’ve pinpointed the skills and key competencies the employer is seeking, craft your response to highlight experiences where you successfully utilized or developed those particular abilities. 

For instance, if the job requires strong leadership skills, focus on a problem-solving scenario where you took charge and effectively guided a team toward resolution. 

By aligning your answer with the desired skills outlined in the job description, you demonstrate your suitability for the role and show the employer that you understand their needs.

Amanda Augustine expands on this by saying:

“Showcase the specific skills you used to solve the problem. Did it require critical thinking, analytical abilities, or strong collaboration? Highlight the relevant skills the employer is seeking.”  

Interview Answers to “Tell Me About a Time You Solved a Problem”

Now, let’s look at some sample interview answers to, “Give me an example of a time you used logic to solve a problem,” or “Tell me about a time you solved a problem,” since you’re likely to hear different versions of this interview question in all sorts of industries.

The example interview responses are structured using the STAR method and are categorized into the top 5 key problem-solving skills recruiters look for in a candidate.

1. Analytical Thinking

Situation: In my previous role as a data analyst , our team encountered a significant drop in website traffic.

Task: I was tasked with identifying the root cause of the decrease.

Action: I conducted a thorough analysis of website metrics, including traffic sources, user demographics, and page performance. Through my analysis, I discovered a technical issue with our website’s loading speed, causing users to bounce. 

Result: By optimizing server response time, compressing images, and minimizing redirects, we saw a 20% increase in traffic within two weeks.

2. Critical Thinking

Situation: During a project deadline crunch, our team encountered a major technical issue that threatened to derail our progress.

Task: My task was to assess the situation and devise a solution quickly.

Action: I immediately convened a meeting with the team to brainstorm potential solutions. Instead of panicking, I encouraged everyone to think outside the box and consider unconventional approaches. We analyzed the problem from different angles and weighed the pros and cons of each solution.

Result: By devising a workaround solution, we were able to meet the project deadline, avoiding potential delays that could have cost the company $100,000 in penalties for missing contractual obligations.

3. Decision Making

Situation: As a project manager , I was faced with a dilemma when two key team members had conflicting opinions on the project direction.

Task: My task was to make a decisive choice that would align with the project goals and maintain team cohesion.

Action: I scheduled a meeting with both team members to understand their perspectives in detail. I listened actively, asked probing questions, and encouraged open dialogue. After carefully weighing the pros and cons of each approach, I made a decision that incorporated elements from both viewpoints.

Result: The decision I made not only resolved the immediate conflict but also led to a stronger sense of collaboration within the team. By valuing input from all team members and making a well-informed decision, we were able to achieve our project objectives efficiently.

4. Communication (Teamwork)

Situation: During a cross-functional project, miscommunication between departments was causing delays and misunderstandings.

Task: My task was to improve communication channels and foster better teamwork among team members.

Action: I initiated regular cross-departmental meetings to ensure that everyone was on the same page regarding project goals and timelines. I also implemented a centralized communication platform where team members could share updates, ask questions, and collaborate more effectively.

Result: Streamlining workflows and improving communication channels led to a 30% reduction in project completion time, saving the company $25,000 in operational costs.

5. Persistence 

Situation: During a challenging sales quarter, I encountered numerous rejections and setbacks while trying to close a major client deal.

Task: My task was to persistently pursue the client and overcome obstacles to secure the deal.

Action: I maintained regular communication with the client, addressing their concerns and demonstrating the value proposition of our product. Despite facing multiple rejections, I remained persistent and resilient, adjusting my approach based on feedback and market dynamics.

Result: After months of perseverance, I successfully closed the deal with the client. By closing the major client deal, I exceeded quarterly sales targets by 25%, resulting in a revenue increase of $250,000 for the company.

Tips to Improve Your Problem-Solving Skills

Throughout your career, being able to showcase and effectively communicate your problem-solving skills gives you more leverage in achieving better jobs and earning more money .

So to improve your problem-solving skills, I recommend always analyzing a problem and situation before acting.

 When discussing problem-solving with employers, you never want to sound like you rush or make impulsive decisions. They want to see fact-based or data-based decisions when you solve problems.

Don’t just say you’re good at solving problems. Show it with specifics. How much did you boost efficiency? Did you save the company money? Adding numbers can really make your achievements stand out.

To get better at solving problems, analyze the outcomes of past solutions you came up with. You can recognize what works and what doesn’t.

Think about how you can improve researching and analyzing a situation, how you can get better at communicating, and deciding on the right people in the organization to talk to and “pull in” to help you if needed, etc.

Finally, practice staying calm even in stressful situations. Take a few minutes to walk outside if needed. Step away from your phone and computer to clear your head. A work problem is rarely so urgent that you cannot take five minutes to think (with the possible exception of safety problems), and you’ll get better outcomes if you solve problems by acting logically instead of rushing to react in a panic.

You can use all of the ideas above to describe your problem-solving skills when asked interview questions about the topic. If you say that you do the things above, employers will be impressed when they assess your problem-solving ability.

More Interview Resources

• 3 Answers to “How Do You Handle Stress?”
• How to Answer “How Do You Handle Conflict?” (Interview Question)
• Sample Answers to “Tell Me About a Time You Failed”

About the Author

Biron Clark is a former executive recruiter who has worked individually with hundreds of job seekers, reviewed thousands of resumes and LinkedIn profiles, and recruited for top venture-backed startups and Fortune 500 companies. He has been advising job seekers since 2012 to think differently in their job search and land high-paying, competitive positions. Follow on Twitter and LinkedIn .

Read more articles by Biron Clark

About the Contributor

Kyle Elliott , career coach and mental health advocate, transforms his side hustle into a notable practice, aiding Silicon Valley professionals in maximizing potential. Follow Kyle on LinkedIn .

About the Editor

Hayley Jukes is the Editor-in-Chief at CareerSidekick with five years of experience creating engaging articles, books, and transcripts for diverse platforms and audiences.

Continue Reading

Encyclopedia

Writing with artificial intelligence, problem-solving strategies for writers: a review of research.

• © 2023 by Joseph M. Moxley - Professor of English - USF

Traditionally, in U.S. classrooms, the writing process is depicted as a series of linear steps (e.g., prewriting , writing , revising , and editing ). However, since the 1980s the writing process has also been depicted as a problem-solving process. This article traces the evolution of Linda Flower and John Hayes' problem-solving model of the writing process, and it provides you with an opportunity to illustrate your own writing process.

Table of Contents

What are Problem Solving Strategies for Writers?

As an alternative to imagining the writing process to be a series of steps or stages that writers work through in linear manner or as a largely mysterious, creative processes informed by embodied knowledge , felt sense , and inner speech, Linda Flower and John Hayes suggested in 1977 that writing should be thought of as a “thinking problem,” a “problem-solving process,” or “cognitive problem solving process”:

“We frequently talk of writing as if it were a series of independent temporally bounded actions (e.g.,  pre-writing ,  writing ,  rewriting ). It is more accurate to see it as a hierarchical set of subproblems arranged under a goal or set of goals. The process then is an iterative one. For each subproblem along the way — whether it is making a logical connection between hazy ideas, or finding a persuasive tone — the writer may draw on a whole repertoire of procedures and heuristics” (Flower & Hayes, 1977, p. 460-461).

Examples of Problem-Solving Strategies

• Rhetorical analysis , rhetorical reasoning
• Engage in logical reasoning
• Engaging in the information literacy perspectives and practices of educated, critical readers
• Working with others during the writing process , such as brainstorming ideas together, collaborating on a draft , or writing as part of a team .
• Sharing drafts with peers and giving each other constructive feedback . This can help writers see their work from different perspectives and identify areas for improvement that they might have overlooked.
• Seeking guidance from more experienced writers or instructors, such as a teacher, tutor, or writing center consultant. This can involve discussing writing challenges, getting feedback on drafts , or learning new writing strategies .
• Talking through ideas with others before and during the writing process . This can help writers clarify their thoughts, explore different viewpoints, and generate new ideas.
• In group writing projects, members might need to negotiate on various aspects, like the division of tasks, the main argument or focus of the piece, or the style and tone of the writing .
• Considering the needs, expectations, and perspectives of the intended readers. This can influence many aspects of the writing, from the overall structure and argument to the choice of language and examples.
• Defining what one wants to achieve with a piece of writing, be it a specific grade, clarity of argument , or a certain word count.
• Finding ways to stay motivated during the writing process, such as breaking the task into manageable pieces, rewarding oneself after reaching certain milestones, or focusing on the value and relevance of the task.
• Managing feelings of frustration, anxiety, or boredom that may arise during the writing process. This might involve taking breaks, practicing mindfulness, or reframing negative thoughts.
• Organizing one’s time effectively to meet deadlines and avoid last-minute stress. This might involve creating a writing schedule, setting aside specific times for writing, or using tools like timers or apps to stay focused.
• Regularly reflecting on one’s writing process and progress, identifying strengths and areas for improvement, and making adjustments as necessary.
• Critically reviewing one’s own writing to identify potential improvements, before getting feedback from others.
• Thinking about one’s own thinking or writing process involves setting goals, self-monitoring one’s progress, and adjusting tactics as needed.

Review of Research

Initially, in 1977, the problem-solving model was fairly simple: it focused on the writer’s memory, the task environment (aka the rhetorical situation ), prewriting , and reviewing. By 2014, following multiple iterations, the model had become more sophisticated, adding layers of complexity, such as the writer’s motivation, their knowledge of design schemas (given the visual turn in writing ), their intrapersonal and intrapersonal competencies , and their access to production technologies (aka, new writing spaces).

In 1980 Hayes and Flower introduced their cognitive process model in “Identifying the Organization of Writing Processes.” Then, in 1981, they elaborated on that model in “A Cognitive Process Theory of Writing,” an article published in College Composition and Communication , a leading journal in writing studies .

As suggested by the above illustration, Flower and Hayes conceptualized the writing process to be composed of three major cognitive activities:

• planning – Writers set goals and establish a plan for writing the document.
• translating – Writers translate thought into words
• reviewing – Writers detect and correct “weaknesses in the text with respect to language conventions and accuracy of meaning” (p. 12).

They also introduced the concept of a “monitor” to account for how writers switch between planning, translating, and reviewing based on the writer’s assessment of the text.

Later, in “Modeling and Remodeling Writing” (2012), provided a more robust, complex model of the writing process. In his revision, Hayes omitted the concept of the monitor and he suggested that composing occurs on three levels:

• Control Level This level addresses (1) the writer’s motivation; (2) their ability to set goals (plan, write, revise); (3) their familiarity with writing schemas; (4) their current plan
• Process Level This level focuses on (1) the task environment and (2) the writing process itself, detailing the interactions between the writer, the task, and the context in which writing occurs. Writing Processes: 1. The Evaluator (e.g., a teacher, boss, or client); 2. The Proposer; 3. The Translator; 4. The Transcriber. Task Environment: 1. Collaborators & Critics; 2. Transcribing Technology; 3. Task Materials, Written Plans; 4. Text Written So Far
• working memory, which is responsible for temporarily storing and manipulating information during the writing process
• long-term memory, which stores knowledge about language, genre conventions, and prior experiences with writing tasks
• attention, which allows writers to focus on specific aspects of the task while filtering out irrelevant information
• reading, which references the writer’s literary history, what they’ve read and how conversant they are with ongoing scholarly conversations about the topic.

Some key differences and improvements in the 2012 model include:

• The 2012 model introduces additional cognitive components, such as working memory and motivation , which were not explicitly addressed in the original model.
• The 2012 model endeavors to account for the social aspects of writing, including collaboration and communication with others during the writing process.
• The original Hayes-Flower model presented the writing subprocesses (planning, translating, and reviewing) in a linear fashion. However, the 2012 model emphasizes that these processes are recursive and iterative, meaning that writers continually move back and forth between these stages as they write, revise, and refine their work.
• The updated model aims to addresses the impact of digital technologies on the writing process, acknowledging that the use of computers, word processing software, and online resources can significantly influence how writers plan, compose, and revise their texts.

In 2014, Hayes, in collaboration with three other colleagues (Leijten et al. 2014), once again revised his model of the composing processes. Leijten et al. argue that writing processes have changed significantly since Hayes’ 2012 revision thanks to the development and adoption of new digital technologies. They were especially interested in online collaboration tools used in the work place.

As illustrated below, in the revised model, Leijten et al. added “design schemas” (e.g., graphics, drawings, photographs, and other visuals) to the control level. At the process level, they added graphics to the text the writer had produced thus far. They also included motivation management at the resource level to address the fatigue and conflicts that can set in during long projects involving many steps and people. Perhaps most importantly, they added a searcher to the writing process to account for how open the writer is to strategic searching or how open they are to new information that contradicts previous information .

A Fun Exercise

One of the takeaways from research on writer’s composing processes is that we’re all special snowflakes: we each have our unique processes for generating, research, and writing.

To gain some insight into your own writing processes, why not draw it?

• Get your crayons out or whatever writing tools you use to draw.
• Draft your own vision of the writing process.
• Write a narrative that explains your drawing.

Hayes, J. R., & Flower, L. (1980). Identifying the Organization of Writing Processes. In L. W. Gregg, & E. R. Steinberg (Eds.), Cognitive Processes in Writing: An Interdisciplinary Approach (pp. 3-30). Hillsdale, NJ: Lawrence Erlbaum.  

Hayes, J. R. (2012). Modeling and remodeling writing. Written Communication, 29(3), 369-388. https://doi: 10.1177/0741088312451260

Hayes, J. R., & Flower, L. S. (1986). Writing research and the writer. American Psychologist, 41(10), 1106-1113. https://doi.org/10.1037/0003-066X.41.10.1106

Leijten, Van Waes, L., Schriver, K., & Hayes, J. R. (2014). Writing in the workplace: Constructing documents using multiple digital sources. Journal of Writing Research, 5(3), 285–337. https://doi.org/10.17239/jowr-2014.05.03.3

Brevity - Say More with Less

Clarity (in Speech and Writing)

Coherence - How to Achieve Coherence in Writing

Flow - How to Create Flow in Writing

Inclusivity - Inclusive Language

The Elements of Style - The DNA of Powerful Writing

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What Are Problem-Solving Skills? Definition and Examples

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Forage puts students first. Our blog articles are written independently by our editorial team. They have not been paid for or sponsored by our partners. See our full  editorial guidelines .

Why do employers hire employees? To help them solve problems. Whether you’re a financial analyst deciding where to invest your firm’s money, or a marketer trying to figure out which channel to direct your efforts, companies hire people to help them find solutions. Problem-solving is an essential and marketable soft skill in the workplace. 

So, how can you improve your problem-solving and show employers you have this valuable skill? In this guide, we’ll cover:

Problem-Solving Skills Definition

Why are problem-solving skills important, problem-solving skills examples, how to include problem-solving skills in a job application, how to improve problem-solving skills, problem-solving: the bottom line.

Problem-solving skills are the ability to identify problems, brainstorm and analyze answers, and implement the best solutions. An employee with good problem-solving skills is both a self-starter and a collaborative teammate; they are proactive in understanding the root of a problem and work with others to consider a wide range of solutions before deciding how to move forward. 

Examples of using problem-solving skills in the workplace include:

• Researching patterns to understand why revenue decreased last quarter
• Experimenting with a new marketing channel to increase website sign-ups
• Brainstorming content types to share with potential customers
• Testing calls to action to see which ones drive the most product sales
• Implementing a new workflow to automate a team process and increase productivity

Problem-solving skills are the most sought-after soft skill of 2022. In fact, 86% of employers look for problem-solving skills on student resumes, according to the National Association of Colleges and Employers Job Outlook 2022 survey . 

It’s unsurprising why employers are looking for this skill: companies will always need people to help them find solutions to their problems. Someone proactive and successful at problem-solving is valuable to any team.

“Employers are looking for employees who can make decisions independently, especially with the prevalence of remote/hybrid work and the need to communicate asynchronously,” Eric Mochnacz, senior HR consultant at Red Clover, says. “Employers want to see individuals who can make well-informed decisions that mitigate risk, and they can do so without suffering from analysis paralysis.”

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Problem-solving includes three main parts: identifying the problem, analyzing possible solutions, and deciding on the best course of action.

>>MORE: Discover the right career for you based on your skills with a career aptitude test .

Research is the first step of problem-solving because it helps you understand the context of a problem. Researching a problem enables you to learn why the problem is happening. For example, is revenue down because of a new sales tactic? Or because of seasonality? Is there a problem with who the sales team is reaching out to? 

Research broadens your scope to all possible reasons why the problem could be happening. Then once you figure it out, it helps you narrow your scope to start solving it. 

Analysis is the next step of problem-solving. Now that you’ve identified the problem, analytical skills help you look at what potential solutions there might be.

“The goal of analysis isn’t to solve a problem, actually — it’s to better understand it because that’s where the real solution will be found,” Gretchen Skalka, owner of Career Insights Consulting, says. “Looking at a problem through the lens of impartiality is the only way to get a true understanding of it from all angles.”

Decision-Making

Once you’ve figured out where the problem is coming from and what solutions are, it’s time to decide on the best way to go forth. Decision-making skills help you determine what resources are available, what a feasible action plan entails, and what solution is likely to lead to success.

On a Resume

Employers looking for problem-solving skills might include the word “problem-solving” or other synonyms like “ critical thinking ” or “analytical skills” in the job description.

“I would add ‘buzzwords’ you can find from the job descriptions or LinkedIn endorsements section to filter into your resume to comply with the ATS,” Matthew Warzel, CPRW resume writer, advises. Warzel recommends including these skills on your resume but warns to “leave the soft skills as adjectives in the summary section. That is the only place soft skills should be mentioned.”

On the other hand, you can list hard skills separately in a skills section on your resume .

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In a Cover Letter or an Interview

Explaining your problem-solving skills in an interview can seem daunting. You’re required to expand on your process — how you identified a problem, analyzed potential solutions, and made a choice. As long as you can explain your approach, it’s okay if that solution didn’t come from a professional work experience.

“Young professionals shortchange themselves by thinking only paid-for solutions matter to employers,” Skalka says. “People at the genesis of their careers don’t have a wealth of professional experience to pull from, but they do have relevant experience to share.”

Aaron Case, career counselor and CPRW at Resume Genius, agrees and encourages early professionals to share this skill. “If you don’t have any relevant work experience yet, you can still highlight your problem-solving skills in your cover letter,” he says. “Just showcase examples of problems you solved while completing your degree, working at internships, or volunteering. You can even pull examples from completely unrelated part-time jobs, as long as you make it clear how your problem-solving ability transfers to your new line of work.”

Learn How to Identify Problems

Problem-solving doesn’t just require finding solutions to problems that are already there. It’s also about being proactive when something isn’t working as you hoped it would. Practice questioning and getting curious about processes and activities in your everyday life. What could you improve? What would you do if you had more resources for this process? If you had fewer? Challenge yourself to challenge the world around you.

Think Digitally

“Employers in the modern workplace value digital problem-solving skills, like being able to find a technology solution to a traditional issue,” Case says. “For example, when I first started working as a marketing writer, my department didn’t have the budget to hire a professional voice actor for marketing video voiceovers. But I found a perfect solution to the problem with an AI voiceover service that cost a fraction of the price of an actor.”

Being comfortable with new technology — even ones you haven’t used before — is a valuable skill in an increasingly hybrid and remote world. Don’t be afraid to research new and innovative technologies to help automate processes or find a more efficient technological solution.

Collaborate

Problem-solving isn’t done in a silo, and it shouldn’t be. Use your collaboration skills to gather multiple perspectives, help eliminate bias, and listen to alternative solutions. Ask others where they think the problem is coming from and what solutions would help them with your workflow. From there, try to compromise on a solution that can benefit everyone.

If we’ve learned anything from the past few years, it’s that the world of work is constantly changing — which means it’s crucial to know how to adapt . Be comfortable narrowing down a solution, then changing your direction when a colleague provides a new piece of information. Challenge yourself to get out of your comfort zone, whether with your personal routine or trying a new system at work.

Put Yourself in the Middle of Tough Moments

Just like adapting requires you to challenge your routine and tradition, good problem-solving requires you to put yourself in challenging situations — especially ones where you don’t have relevant experience or expertise to find a solution. Because you won’t know how to tackle the problem, you’ll learn new problem-solving skills and how to navigate new challenges. Ask your manager or a peer if you can help them work on a complicated problem, and be proactive about asking them questions along the way.

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Step 1 of 3

Companies always need people to help them find solutions — especially proactive employees who have practical analytical skills and can collaborate to decide the best way to move forward. Whether or not you have experience solving problems in a professional workplace, illustrate your problem-solving skills by describing your research, analysis, and decision-making process — and make it clear that you’re the solution to the employer’s current problems. 

Image Credit: Christina Morillo / Pexels 

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Module 5: Thinking and Analysis

Problem-solving with critical thinking, learning outcomes.

• Describe how critical thinking skills can be used in problem-solving

Most of us face problems that we must solve every day. While some problems are more complex than others, we can apply critical thinking skills to every problem by asking questions like, what information am I missing? Why and how is it important? What are the contributing factors that lead to the problem? What resources are available to solve the problem? These questions are just the start of being able to think of innovative and effective solutions. Read through the following critical thinking, problem-solving process to identify steps you are already familiar with as well as opportunities to build a more critical approach to solving problems.

Problem-Solving Process

Step 1: define the problem.

Albert Einstein once said, “If I had an hour to solve a problem, I’d spend 55 minutes thinking about the problem and five minutes thinking about solutions.”

Often, when we first hear of or learn about a problem, we do not have all the information. If we immediately try to find a solution without having a thorough understanding of the problem, then we may only be solving a part of the problem.  This is called a “band-aid fix,” or when a symptom is addressed, but not the actual problem. While these band-aid fixes may provide temporary relief, if the actual problem is not addressed soon, then the problem will continue and likely get worse. Therefore, the first step when using critical thinking to solve problems is to identify the problem. The goal during this step is to gather enough research to determine how widespread the problem is, its nature, and its importance.

Step 2: Analyze the Causes

This step is used to uncover assumptions and underlying problems that are at the root of the problem. This step is important since you will need to ensure that whatever solution is chosen addresses the actual cause, or causes, of the problem.

Asking “why” questions to uncover root causes

A common way to uncover root causes is by asking why questions. When we are given an answer to a why question, we will often need to question that answer itself. Thus the process of asking “why” is an  iterative process —meaning that it is a process that we can repeatedly apply. When we stop asking why questions depends on what information we need and that can differ depending on what the goals are. For a better understanding, see the example below:

Problem: The lamp does not turn on.

• Why doesn’t the lamp turn on? The fuse is blown.
• Why is the fuse blown? There was overloaded circuit.
• Why was the circuit overloaded? The hair dryer was on.

If one is simply a homeowner or tenant, then it might be enough to simply know that if the hair dryer is on, the circuit will overload and turn off.  However, one can always ask further why questions, depending on what the goal is. For example, suppose someone wants to know if all hair dryers overload circuits or just this one. We might continue thus:

• Why did this hair dryer overload the circuit? Because hair dryers in general require a lot of electricity.

But now suppose we are an electrical engineer and are interested in designing a more environmentally friendly hair dryer. In that case, we might ask further:

• Why do hair dryers require so much energy?

As you can see from this example, what counts as a root cause depends on context and interests. The homeowner will not necessarily be interested in asking the further why questions whereas others might be.

Step 3: Generate Solutions

The goal of this step is to generate as many solutions as possible. In order to do so, brainstorm as many ideas as possible, no matter how outrageous or ineffective the idea might seem at the time. During your brainstorming session, it is important to generate solutions freely without editing or evaluating any of the ideas. The more solutions that you can generate, the more innovative and effective your ultimate solution might become upon later review.

You might find that setting a timer for fifteen to thirty minutes will help you to creatively push past the point when you think you are done. Another method might be to set a target for how many ideas you will generate. You might also consider using categories to trigger ideas. If you are brainstorming with a group, consider brainstorming individually for a while and then also brainstorming together as ideas can build from one idea to the next.

Step 4: Select a Solution

Once the brainstorming session is complete, then it is time to evaluate the solutions and select the more effective one.  Here you will consider how each solution will address the causes determined in step 2. It is also helpful to develop the criteria you will use when evaluating each solution, for instance, cost, time, difficulty level, resources needed, etc. Once your criteria for evaluation is established, then consider ranking each criterion by importance since some solutions might meet all criteria, but not to equally effective degrees.

In addition to evaluating by criteria, ensure that you consider possibilities and consequences of all serious contenders to address any drawbacks to a solution. Lastly, ensure that the solutions are actually feasible.

Step 6: Put Solution into Action

While many problem-solving models stop at simply selecting a solution, in order to actually solve a problem, the solution must be put into action. Here, you take responsibility to create, communicate, and execute the plan with detailed organizational logistics by addressing who will be responsible for what, when, and how.

Step 7: Evaluate progress

The final step when employing critical thinking to problem-solving is to evaluate the progress of the solution. Since critical thinking demands open-mindedness, analysis, and a willingness to change one’s mind, it is important to monitor how well the solution has actually solved the problem in order to determine if any course correction is needed.

While we solve problems every day, following the process to apply more critical thinking approaches in each step by considering what information might be missing; analyzing the problem and causes; remaining open-minded while brainstorming solutions; and providing criteria for, evaluating, and monitoring solutions can help you to become a better problem-solver and strengthen your critical thinking skills.

iterative process: one that can be repeatedly applied

• Problem solving. Authored by : Anne Fleischer. Provided by : Lumen Learning. License : CC BY: Attribution
• College Success. Authored by : Matthew Van Cleave. Provided by : Lumen Learning. License : CC BY: Attribution
• wocintech stock - 178. Authored by : WOCinTech Chat. Located at : https://flic.kr/p/FiGVWt . License : CC BY-SA: Attribution-ShareAlike
• Five whys. Provided by : Wikipedia. Located at : https://en.wikipedia.org/wiki/Five_whys . License : CC BY-SA: Attribution-ShareAlike

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How to Answer Analytical Skills Interview Questions

Why is the interviewer testing your analytical skills? During an interview, your employer may ask you some tricky questions to assess your problem-solving skills and how you use data to analyze and evaluate processes. By preparing for these questions in advance with sample answers created by our team at Workable, you can demonstrate your analytical skills and present yourself as an outstanding candidate.

Workable's content team brings its HR & employment expertise to Resources.

What are common interview questions ?

The following analytical interview questions assess how you:

• Gather data to inform your decisions
• Assess both positive and negative situations to improve your processes
• Are able to develop processes 
• Evaluate information through critical thinking
• Think through problems to find solutions
• Set and achieve goals
• Communicate your findings and decisions to a team

Describe a situation where you needed to solve a problem but did not have all the information you needed to do so. What did you do then?

This question requires you to demonstrate your research skills and problem-solving abilities. Use this opportunity to show what makes you unique and how analytical, organized, and detail-oriented you are by supporting your interview answer with real work experience.

Sample answer: “Sales were down, and I needed to find a solution. I sent out surveys to team members to determine the cause of the problem. It turned out that sales were down because employees were not following up on leads. After I implemented a new project management system, sales increased by 10%.”

How do you weigh the pros and cons before making a decision?

When answering the question, explain how you make decisions, what systems you use, and why you use them. There’s no right or wrong system.

Sample answer: “When I make decisions, I use logic and reasoning and ensure I have gathered all the information I need. I then use the facts to weigh the different options and evaluate the likelihood of each outcome. I make the best decision for my company based on the ideal scenario.”

Your manager wants to buy new software or hardware to increase team productivity and asks you for a recommendation. How would you respond?

Your interviewer has asked you to imagine a job-related scenario. It’s hypothetical, but it will test your ability to think through all the relevant factors. 

Sample answer: “ First, I would research which functions are most important to my supervisor and what the budget constraints are. Then I would search for productivity software that would meet current and future needs. Once I compiled a list of 5-10 options, I would narrow it down to three with a top recommendation.”

Explain step-by-step how you troubleshoot [X] problem

You are not expected to solve the problem but rather explain how you approach it.

Sample answer: “I first try to understand the situation. Then I take a step-by-step approach to figure out what caused the problem. If I can’t do it myself, I ask for help. At that point, we should have found something that works. If not, I’ll review to see if there’s another step I have overlooked or contact my managers .”

What metrics do you regularly track (e.g., conversion rates, number of new customers, expenses)? What information do you research, and how do you use it?

Answer this with a metric that you know is relevant to the job you are applying for.

Sample answer: “ I currently use analytics software to track where visitors to my website are coming from and their activities while they are there. This helps me understand how successful our current campaigns are and how often we attract new visitors to our site. These statistics assist in determining the next step for the business .”

Do you need to prepare for an analytical skills interview?

For your interview preparation , it’s a good idea to have some answers in mind beforehand to clarify your thoughts. The best way to do this is to practice using these sample questions and answers and adapting them to your role. You can also prepare for an interview by looking at the types of decision-making questions an interviewer might ask.

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• Behavioral Interviews

The STAR Interview Method: How to Answer + Examples

STAR stands for Situation, Task, Action, and Result, and this method will help you create structured, concise, and engaging responses to behavioral interview questions. Whenever you need to tell a story to demonstrate your skills, STAR is your go-to.

If “telling a story” sounds intimidating, don’t worry. We wrote this guide with the help of career coach Pamela Skillings, recognized as “A guru in the world of interviewing” by the Wall Street Journal. Her insights and tips will help you learn the STAR method and quickly create engaging answers to increase your chances of landing a job.

After reading this article, you’ll know:

• What is the STAR method and how to use it for the greatest impact
• How to make your STAR answers shine bright (samples included)
• How to easily prepare your answers before the interview

Don’t waste days compiling overused interview techniques. Get original answers to every single question you could expect.

What Is the STAR Method?

The STAR (Situation-Task-Action-Result) method, a.k.a. the STAR format, is a way to answer behavioral interview questions and other common questions that require storytelling. It proves you’ve got the skills needed to excel in the position you applied for — based on a story about how you used those skills in the past.

Usually, you’ll need to use the STAR technique when answering behavioral interview questions , that is, questions that begin with:

• Tell me about a time when…
• Can you recall a situation in which…
• Give me an example of a time when you…

The STAR method can be useful in answering any question, whenever you’d like to use a story or illustrate something with an example. For instance, questions about:

• Your proudest accomplishments
• Times you failed
• Your strengths
• Your weaknesses
• Situational questions – questions about a hypothetical situation

“I recommend that when it’s possible, candidates add a short STAR example to the hypothetical. Like: ‘Here’s a description of how I would generally respond. For example, I recently had a situation…’ Not always possible but definitely helpful. A real example is much more memorable and convincing than theorizing.” — says Skillings.

For more information on behavioral interviewing and how to answer these questions using the STAR method, check out the video:

If you want to learn more about how to answer the most common interview questions, how to sell yourself in an interview, or negotiate your salary, sign up for our free course .

How to Create Answers Using the STAR Method

Let’s break down each component of the STAR method and learn the best way to craft compelling stories.

We’ll use an example of a retail sales associate being asked the following question: “Tell me about a time when you initiated a successful project or an idea.”

Describe the situation so that your interviewer understands the context. There’s no need to be too detailed. Providing a general context with the most important facts should be enough. This should take around 15% of the total answer time.

For example:

Briefly describe your specific task or responsibility in that situation. No need to go into detail here either, just make sure to highlight what your role was.

This is usually the shortest part and should account for 10% of the whole answer.

The main part of your STAR answer. You need to be as detailed as possible when describing what actions you took to achieve something. The Action part should take up around 60% of your answer (it might seem a lot, but remember, you have to describe what you did — step by step).

Here, interviewers will look for clues about your experience and skills. Depending on the skill the question is supposed to assess, this bit will show them:

• How you think.
• How you organize work.
• How well you work with others.
• If you have an analytical mind.

✅ Pro tip: The question hints about what skills you’ll need to highlight in the Action part. For example, in our case, the question “Tell me about a time when you initiated a successful project or an idea,” will look to assess:

• Your ability to take initiative (because you initiated a project)
• Your analytical skills (because you spotted potential areas of improvement)
• Your problem-solving skills (how you completed that project or idea)
• Your communication skills (because you had to successfully present an idea and get approval for its realization)

Here, you should mention the tangible results of your actions. Ideally, these will be quantifiable data (%, $), but you can also include qualitative things (bonuses, positive feedback, promotions, awards).

✅ Pro tip: You can also touch upon lessons learned from your experiences. This is especially important for questions about less flattering experiences you had, like the ones about your failures or weaknesses.

Here’s what the entire answer would sound like.

Sample answer using the STAR method

Interviewer: “Tell me about a time when you initiated a successful project or an idea.”

STAR Method in Action: Sample Questions and Answers

Sample star answer to a question about teamwork, industry: it consulting.

Interviewer: “Share an example of when you had to adapt to a team member’s working style.”

Situation: A few months ago, I was assigned to work on a project with a coworker from another department.

Task: Our task was to develop processes for several new services our agency introduced to our clients. After the initial meeting, I noticed big differences in how he and I approach work. I’m flexible and tend to focus on the big picture. He’s detail-oriented and prefers a structured approach.

Action: We decided to split the work accordingly. I focused on the goals of these new services and how to best follow them through procedures. I also worked on identifying key milestones and major project components. He, in turn, worked on granular steps, created structured plans for each project phase, and developed in-depth documentation and manuals explaining the processes.

Result: We ended up completing the project a week before the deadline and with minimal reiterations from the management team. The experience taught me that such a big difference in working styles is not a disadvantage: on the contrary, it’s a complementary strength that helps us contribute to the team and the company in the best possible way.

Why we like it: The candidate saw a way to turn a potentially difficult clash into a productive experience, displaying positivity and great interpersonal skills. They also proved their problem-solving skills by devising a plan where both people could contribute to the project through their unique strengths.

For a detailed guide on all behavioral questions related to teamwork, check out How to Answer Teamwork Interview Questions (Tips and Examples) .

Sample STAR answer to a question about problem-solving

Industry: hr.

Interviewer: “How did you approach a situation where you had multiple problems to solve at the same time?”

Situation: In my last position where I worked as a recruiter, we got into a high-demand hiring season where we had to fill in several key positions across several departments simultaneously.

Task: At first, I didn’t know what to focus on, as I was in charge of managing open positions and moving candidates through the hiring process effectively.

Action: I decided to structure my approach and began by researching each position thoroughly to gauge the urgency and criticality of the role. It helped me prioritize and allocate resources accordingly. I made strategic use of our applicant tracking system to streamline the sourcing and screening processes to filter out only the best, relevant candidates. I also used industry-specific platforms and forums to track people.

Result: This helped me meet the hiring goals and decrease the time needed for hiring. 2 years later, all the people I hired then are still in the company, which proves they were a good fit.

Why we like it: The candidate explained in detail their process for solving the problem, which gives the interviewer insight into their approach, problem-solving skills, prioritization, and analytical thinking.

If you want to learn all about how to answer problem-solving skills, we’ve got a super detailed guide for you: Answering Problem-Solving Interview Questions: Tips and Examples .

Sample STAR answer to a question about leadership

Industry: email marketing.

Interviewer: “Tell me about a time when you had to lead under pressure or a tight deadline.”

Situation: Last year, my team got a big ad-hoc project from one of our main clients.

Task: The deadline was tight, and we had to conceptualize and create 30+ BFCM promo emails.

Action: As soon as we got the brief, I scheduled a meeting to organize and divide the workload and set clear timelines. I prioritized tasks based on the email’s scheduling date and offer importance. I established the order of operations, and we had a clear process on who was doing what and when. Still, there were times when we had to improvise but transparent communication made it easy. Each person was like a piece of a puzzle and we worked tirelessly.

Result: It was like watching a well-organized sports team — their efficiency was admirable. We finished all emails on time and generated $850K in revenue from them. The client was thrilled.

Why we like it : The candidate kept their cool in a high-pressure situation and relied on their leadership and organizational skills to set an efficient process and inspire their team to give their best.

If you want to learn more about how to answer leadership questions, check out Behavioral Interview Questions: Leadership [How to Answer + Examples] .

If you’re applying for your first leadership position, head here: 20+ First-Time Manager Interview Questions and Answers + Tips

Sample STAR answer to a question about communication

Industry: education.

Interviewer: “Tell me about a situation when you persuaded someone to see things your way at work.”

Situation: Two years ago, I wanted to integrate some practical, real-world examples into classes and courses.

Task : I especially wanted to do this in my lessons and I wanted my students to get some hands-on experience in marketing.

Action: For this, I thought about involving a local retail business. So I had to convince my coworkers, teachers, and school administration to apply this unconventional approach. To make it convincing and enjoyable, I created a mini-game where teachers would play the role of students engaging in a simulated marketing project. Before the game, during the presentation, I put a lot of emphasis on how students could benefit from this and apply their theoretical knowledge to real-world situations.

Result: They appreciated my efforts and ideas and agreed to explore the possibility of collaborating with one of our local businesses. Eventually, we did manage to make it happen, and I learned how important it is to be relatable, creative, and fun when pitching new ideas.

Why we like it: The candidate found a new angle for persuading someone to see things their way — they were relatable and used humor and entertainment as their main weaponry.

If you want to learn more about how to answer questions about communication and working in diverse teams, check out Answering Behavioral Interview Questions: Intercultural Fluency .

Sample STAR answer to a question about initiative and ownership

Industry: marketing.

Interviewer: “Tell me about a time when you worked with little to no supervision.”

Situation: I worked in an internal marketing department in a marketing agency. We used to launch quarterly reports about industry trends and events that shaped the previous quarter.

Task: During a particularly busy season, the entire company was focused on client work. My coworker and Iwere left to write, design, publish, and promote the report without any help.

Action: We decided to split the tasks: I wrote the report, she edited it and added insights from industry experts we got in touch with. She designed the report, and I wrote the copy for the landing page and other promotional materials. Finally, we found a simple drag-and-drop page builder and created the landing page, connected it to our website and email service provider, and tested everything. Everything went pretty smoothly, and we managed to publish the report on time, as if nothing had happened.

Result: We got a lot of positive feedback from the readers. I realized I wouldn’t have been able to do it all by myself, and this experience taught me how important it is to work with someone you trust.

Why we like it: The candidate displayed resourcefulness and the ability to do the work independently. They also showed they can get along with others in high-pressure situations, and that they’re a reliable person who can deliver the work even if the circumstances are not ideal.

How to Prepare STAR Answers Before the Interview

Research the job.

You can’t properly prepare unless you know what exactly you’re preparing for. So you’ll need to research the job to understand what skills and competencies the position requires, and what kind of experience an ideal candidate would have.

Your best bet is the job ad itself. Read it carefully, and pay special attention to sections like “What you’ll be responsible for” or “Your duties.”

You can also check the company website — perhaps you can find the company structure there, and details about the team your potential position is in, as well as how it’s connected to other teams internally.

Check out the company’s social media and website for clues about company culture, as that can help you gauge what soft skills might be a nice addition to your experience and existing skills.

Reflect on your past

Think about your achievements that might be similar (or identical) to what’s expected of you in the job you’re interviewing for.

Think about:

• Things you achieved on your own
• Things you achieved with your coworkers
• Your failures and weaknesses
• Your strengths and interests
• Lessons you learned from certain experiences

Then, think about typical skills that behavioral questions tend to explore. These are usually:

• Communication
• Problem-solving
• Decision-making
• Initiative and ownership

Then, connect the dots. What is your proudest accomplishment, and what’s the skill that helped you achieve it? What’s your biggest failure? What caused it?

Write down these ideas and details and include them in the final version of your answer.

Finally, connect your past achievements or duties to potential interview questions. Draw parallels between the skills and experiences you have and the ones they need. Find a way to illustrate how you can contribute to their company.

More tips below:

Practicing for interviews is key, but especially so when it comes to delivering STAR-based answers.

If you don’t practice, here’s what will happen:

• You won’t have relevant stories to illustrate your skills.
• Even if you manage to think of something on the spot, you won’t provide all the relevant details.
• You won’t figure out the key skill they’re looking to assess.
• You’ll be nervous and scramble to find the right words.
• Your delivery will be a mess.

Practicing will prevent all of these problems and make sure both your answer and your delivery are perfect — it takes some time, yes, but it also makes all the difference between “we’ll call you” and “you’re hired!”

You can use an Interview Simulator to practice for just about any behavioral question. The tool will assess the quality of your answer and suggest how to make it better by adding more power words, improving your pace of speech or vocabulary, reducing filler words, and much more.

You can have as many takes as you like, until you feel confident and excited about that interview.

Common Mistakes to Avoid

Being too general.

Get specific in all the components of your STAR answer! Sure, you already know that the Action part needs to be the longest and most detailed, but don’t skip over important info in other components.

If a piece of information is relevant to the story, contributes to the context, and illustrates your experience or skills, include it.

Missing the point

If a piece of info doesn’t contribute to your point in any way — drop it. There’s no need to use irrelevant details. Although there’s no fixed limit to the length of a STAR answer, it should be long enough to provide only key details that illustrate your point.

If you’re having doubts about whether or not to include a detail, ask yourself “So what?” If you can’t find a direct connection to the story, skip it.

Focusing on the wrong story

A story that doesn’t connect to the job you’re applying for or that doesn’t illustrate the right skill is useless, no matter how fun.

Anticipate common behavioral interview questions, research them, and think about what skill(s) they’re trying to assess.

The situation from the question will reveal what skill they’re trying to assess (usually what goes after “Tell me about a time when”). Once you discover what it is, you can think of additional, complementary skills that would be nice to have.

Below is a list of common behavioral questions and skills they’re seeking to uncover. The bolded elements are the main skill the question is targeting, the rest are complementary, desirable skills to display.

• Describe a time when you had to handle a conflict between two team members ( Conflict resolution , teamwork, interpersonal relations, communication, leadership)
• Can you share an instance where you went over and above to help a team member? ( Teamwork , taking initiative)
• Can you give an example of a time when your team disagreed with your decision, and how did you manage it? ( Conflict resolution , leadership, persuasion, communication)
• Describe a situation where you had to make a tough decision with limited information ( Decision-making , resourcefulness, analytical thinking, calculating risk)
• Discuss a situation where you implemented a creative solution to a problem ( Problem-solving , analytical thinking, creativity)
• Share an experience of leading a team through a major organizational change ( Leadership , problem-solving, interpersonal relationships, communication)
• How have you handled a non-performing team member? ( Interpersonal relationships , handling feedback, leadership, problem-solving)
• How have you persuaded someone to see things your way at work? ( Persuasion , communication, interpersonal relationships, teamwork)
• How have you handled communicating with a diverse group of individuals? ( Communication , teamwork, creativity)
• Talk about a project or task you started on your initiative ( Taking initiative , task ownership, problem-solving, analytical thinking)

Not preparing ahead of time

As we already said, preparation is key. Not preparing your stories and STAR answers in advance will seriously mess up your chances of landing that job for all the reasons discussed in the headings above: your answer will be messy, you’ll miss the point and tell the wrong story, you’ll sound unconvincing, you won’t be able to provide relevant detail, and you’ll probably get confused and start stuttering.

For this reason, anticipating the most common behavioral questions and preparing a few stories in advance is key.

Plus, a single story can serve you multiple times for multiple different questions.

Not to mention, you’ll be ready for job interviews that will come in the future. All it will take is just a bit of refreshing your memory.

The STAR Interview Method: Popular Opinion vs. Expert Advice

Assignmenthuge102 posted on Reddit :

Does anybody else feel demoralized after a STAR method interview? I can’t stand STAR method interviews (situation, task, action, result). It seems so fake and it doesn’t seem to get the most out of the candidate because of how manufactured their responses are. What are your thoughts on this method? Has anyone had success with it? What are your experience? 

Career expert comments:

Like any other framework, the STAR is the template to be adjusted and changed according to a candidate’s unique experience. If used lazily, it will produce inauthentic answers.

But if used properly, it’s just a way to create meaningful answers quicker and easier – not a tool for mass-producing manufactured answers. So it’s likely that the STAR answers this person heard from others and used themselves were not correctly made.

If a candidate has strong achievements, their STAR answers won’t be boring or predictable because it’s not likely that someone else managed to earn that amount of money, or reduced churn by that percent, and similar. So I’d say to focus on results and quantify them in the STAR answer.

From there, candidates are allowed to play around. I would say that reordering the STAR elements can be a fun way to stand out. For example, starting your answer with:

“I once saved $23K for my company simply by introducing a detailed QA checklist.” is a great way to hook the listener and make them want to hear more. From there, you can work your way back and explain how you did it and why it needed to be done in the first place.

In the same thread, Confident-Mushroom80 said:

The best way to get through them is to literally sit down with a Google Sheet and copy/paste STAR questions onto it and then methodically formulate the best possible answer for them. Format it nicely so it’s effective for your eyes. Refresh the answers in any way you see fit according to the new job you are interviewing for. If you’re on Zoom or whatever you can literally have it open on a second screen and scroll through to find things in real time in case your brain flies out your ass in mid-interview.

… and BootyMcSqueak answered:

I did this too. Until they asked questions I wasn’t prepared for and tried doing STAR on the fly. I felt flustered trying to word everything in that specific format. I did not get the job.

Career expert comments: 

Don’t do this unless you want to get flustered and ruin your chances of landing a job. Interviewers can easily spot a canned answer, doesn’t matter if you’ll read it from a Google Sheet or learn it by heart. They might not comment on it, but that doesn’t mean you’ll get away with it.

A better approach here would be to focus on the stories and how you can adjust them to answer several different questions – not on individual questions and a canned answer for each.

So prepare several strong stories that showcase your skills and then adjust them to answer the question you get in an interview. If you prepare them for the key skills relevant to pretty much any position (teamwork, problem-solving, communication, analytical skills…), you’ll be covered.

You’ll have an answer to the question, you’ll know exactly what you need to say, but you’ll do a bit of improvisation to adjust it, which will prove it’s authentic and not scripted.

Summary of the Main Points

• The STAR method stands for Situation, Task, Action, and Result.
• STAR is used to answer all behavioral interview questions, but it can be useful whenever you want to tell a story, regardless of the type of question you get.
• When using this framework, you should provide enough relevant information to set the context, describe the problem and your part in it, your action (how you solved it), and the results.
• The Action part of your answer needs to be the longest and most detailed: it needs to take up around 60% of your STAR answer.
• Always include quantifiable results. If this is not possible, mention qualitative results like bonuses, promotions, positive feedback, and similar.
• It’s best to mention the lessons learned in the Results part, especially when answering questions about your less flattering side: your failures and weaknesses.

_____________________

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What is the START method? Is it different from the STAR method?

START stands for Situation, Task, Action, Result, Takeaway. Essentially, it’s the same as STAR, with another component, Takeaway, in which you talk about lessons learned from the experience. That said, you should list lessons learned in the Result section whenever possible, so essentially, START and STAR are the same.

Can I use the STAR method when answering questions other than the behavioral ones?

Yes, you can use the STAR method whenever you want to tell a story to illustrate your point — at pretty much any time during the interview, not only when asked a behavioral question. You can also use it when answering situational questions, to add a realistic picture in addition to your hypothetical reaction.

Why do I find the “tell me about a time” questions so hard?

You might find the behavioral questions hard or challenging in case you don’t prepare in advance. In such cases, it’s hard to think of relevant stories on the spot, it’s difficult to properly describe relevant skills and experience, and your delivery will be poor because you’re nervous. This is why preparing and practicing answers for these questions is crucial for informative, engaging answers and confident delivery.

How to use the STAR method if I can’t think of an example of a specific situation?

If you haven’t experienced the exact situation that a question refers to, think of a similar one, or analyze the question, figure out which skill it seeks to assess, and provide a story where you displayed a similar skill. If this doesn’t work, think of situations that share similarities or certain aspects with the question asked. If that doesn’t work either, create a hypothetical scenario that demonstrates the skills from the question. However, you’ll need to be transparent and communicate that this is a hypothetical situation. In the Situation and Task parts of your answer, briefly describe the scenario you’re using as a basis for your response. In the Action part, describe what actions you would take in a situation, explaining why you made that particular choice. In the Result part, discuss the potential outcomes or the expected results.

Can I use the STAR interviewing technique effectively if I have no experience?

Yes, because your answers don’t need to be based solely on your work experience. You can draw upon other aspects of your life, like education, volunteering experience, internships, extracurricular activities, personal projects, hobbies, or any other situations where you demonstrated relevant skills or qualities.

Which interview questions, in particular, should I answer using the STAR format?

Primarily behavioral interview questions (the ones that begin with “Tell me about a time when” or “Can you recall a situation when”). But you can use the STAR method regardless of the type of question, whenever you want to showcase your experience and skills through storytelling.

Maja Stojanovic

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Industry Expert Contributions:

Pamela Skillings

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Top 20 Problem Solving Skills Interview Questions & Answers

Master your responses to Problem Solving Skills related interview questions with our example questions and answers. Boost your chances of landing the job by learning how to effectively communicate your Problem Solving Skills capabilities.

Problem-solving skills are universal currency across industries and job roles. They’re the backbone of successful projects, the driving force behind effective leadership, and the hallmark of an individual who can navigate complex challenges with poise and acumen. Whether you’re applying for an entry-level position or stepping into a senior role, your ability to identify problems, analyze their components, and devise efficient solutions will be under the microscope in any interview setting.

To help you prepare for questions that probe this critical skill set, we’ve put together a comprehensive look at some of the most common problem-solving related interview inquiries. We’ll also provide strategic approaches to these queries, offering insight on how to structure your responses and share examples that demonstrate your prowess in turning obstacles into opportunities.

Common Problem Solving Skills Interview Questions

1. describe a situation where you had to solve a problem with no obvious solution..

Having strong problem-solving skills is crucial in many job roles, particularly in positions where unexpected challenges are common. This question allows the interviewer to assess if a candidate can think outside the box, remain calm under pressure, and leverage their knowledge and resources to navigate through uncertain scenarios.

When responding, it’s important to outline a specific example that illustrates your thought process and the steps you took to address the problem. Focus on articulating the nature of the problem, the various options you considered, how you weighed the risks and benefits of each, and the outcome of your actions. It’s also beneficial to highlight any unique or innovative approaches you used, how you collaborated with others if applicable, and what you learned from the experience.

Example: “ In a situation where a critical system failed unexpectedly, I was faced with a problem that had no clear solution. The system’s failure was causing significant operational delays, and the usual troubleshooting methods were not yielding any results. I started by breaking down the problem into smaller, more manageable components to isolate the failure’s root cause. I considered various unconventional options, such as repurposing similar systems, modifying existing workflows, and even developing a temporary manual process.

After evaluating the risks and benefits of each potential solution, I decided to implement a hybrid approach. This involved a temporary manual workaround to resume operations immediately, alongside a parallel effort to adapt a similar system for a more sustainable short-term fix. This approach minimized downtime and maintained productivity while we worked on a permanent solution. The outcome was successful, as it not only resolved the immediate crisis but also led to the development of a more robust contingency plan for future system failures. This experience underscored the importance of adaptability and the value of a methodical approach to problem-solving under pressure.”

2. How do you approach defining the root cause of a complex issue?

To effectively untangle intricate issues, a methodical approach is key. Your analytical abilities and systematic methodology for identifying, dissecting, and understanding the foundational aspects of a problem are what interviewers are keen to understand.

To respond effectively, outline a step-by-step process that demonstrates your logical and structured approach. You might talk about gathering and analyzing data, using tools such as the “Five Whys” technique to drill down to the underlying cause, or how you consider the broader context to ensure you’re not overlooking external factors. Emphasize your ability to remain objective, avoid assumptions, and how you collaborate with others to gain different perspectives. Highlight past experiences where you successfully identified and addressed the root cause of a complex problem, which led to a sustainable solution.

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3. What strategies do you employ when faced with multiple competing solutions?

A delicate balance of creativity, logic, and the ability to weigh options against potential outcomes is what defines decisive problem-solving. Your approach can reveal your critical thinking skills, adaptability, and prioritization techniques.

When responding, outline a structured method that you use, such as listing pros and cons, assessing risks, or consulting with key team members. It’s important to demonstrate that you can make informed decisions by evaluating the evidence and considering the broader context of the problem. Make sure to provide a real-life example that illustrates your process and the successful outcome that resulted from your chosen strategy. Highlight any tools or techniques you find particularly useful, such as decision matrices or brainstorming sessions, and explain how these help you to systematically address the issue at hand.

Example: “ When faced with multiple competing solutions, I employ a structured approach that begins with defining clear criteria based on the goals and constraints of the situation. These criteria typically include factors such as feasibility, cost, time, resources, and potential impact. I then use a decision matrix to systematically evaluate each option against these criteria, scoring them to quantify their suitability. This method allows for an objective comparison and helps to minimize bias in the decision-making process.

For instance, in a scenario where I had to choose between several technical solutions to optimize a workflow, I developed a matrix that included criteria such as integration complexity, scalability, and user adoption. After scoring each solution, it became evident that one option, despite not being the most advanced, offered the best balance between ease of implementation and potential benefits. The chosen solution was successfully implemented, leading to a 30% increase in workflow efficiency. This experience underscored the importance of a methodical approach to decision-making, ensuring that choices are made based on data-driven analysis rather than intuition alone.”

4. Can you provide an example of a time when you had to adapt your problem-solving approach mid-process?

Demonstrating adaptability in problem-solving shows your ability to navigate the unpredictable and often complex landscape of challenges that arise in any role. This question delves into your flexibility, resilience, and critical thinking skills, as well as your willingness to learn from the process and collaborate with others.

When responding to this question, outline a specific situation where your original approach to a problem didn’t pan out as expected. Explain the thought process behind your initial plan, the moment you realized a change was needed, and how you adjusted your strategy. Emphasize the outcome of your adaptability and what you learned from the experience, ensuring you showcase your ability to remain composed and innovative in the face of obstacles.

Example: “ Certainly. In one instance, I was tackling a complex issue where the initial data analysis suggested a straightforward solution. However, as the implementation progressed, unexpected variables surfaced that rendered our original plan ineffective. Recognizing this, I paused the execution and gathered the team for a brainstorming session to reassess the situation. It became clear that we needed a more robust data set to understand the underlying patterns causing the discrepancy.

We pivoted our approach to include a broader range of data sources and employed advanced analytical techniques, such as predictive modeling, to gain deeper insights. This shift not only resolved the immediate problem but also provided us with a more sophisticated framework for future issues. The key takeaway from this experience was the importance of agility in problem-solving and the value of iterative processes that allow for refinement as new information becomes available. This approach ultimately led to a successful resolution that was both effective and scalable.”

5. Detail a scenario where you utilized data analysis to solve a business problem.

In roles that demand strong problem-solving skills, the ability to use data analysis is crucial. You don’t just make decisions based on gut feelings or assumptions; instead, you seek out data, which can provide objective insights and guide you towards evidence-based solutions.

When responding to this question, outline a specific situation where you identified a problem that could be addressed with data. Walk through the steps you took to gather the appropriate data, how you analyzed it, and what tools or methods you used. Explain the conclusions you drew from the data and how you formulated a plan based on your analysis. Finally, discuss the outcome of implementing your solution, including any measurable results that underscored the success of your data-driven approach. It’s important to be concise, use clear examples, and quantify your impact if possible.

Example: “ In one scenario, I identified a recurring issue with inventory shortages that were impacting customer satisfaction and sales. Recognizing that a data-driven approach could uncover the root cause, I gathered historical sales, inventory levels, and supply chain data. Using statistical analysis and predictive modeling in Python, I identified patterns indicating that demand forecasting was misaligned with actual sales trends.

After refining the forecasting model to incorporate real-time sales data and market trends, I implemented a more dynamic inventory management system. This solution reduced stockouts by 25% within the first quarter, directly boosting customer satisfaction scores by 15% and increasing sales by 10%. The success of this project was a testament to the power of leveraging data analysis to resolve complex business problems efficiently.”

6. In what ways have you leveraged cross-functional team expertise in problem-solving?

Harnessing the expertise of cross-functional teams brings together varied knowledge bases and skills, leading to more innovative and comprehensive solutions. Your understanding of the value of collaborative thinking and your adeptness at harnessing the strengths of different departments are what employers look for.

When responding to this question, highlight a specific instance where you engaged with a cross-functional team to address a complex issue. Explain the role you played in facilitating communication between departments, how you integrated different viewpoints, and the outcome of the collaborative effort. Be sure to emphasize your ability to listen, synthesize information, and navigate through potential conflicts to arrive at a successful resolution.

Example: “ In tackling a particularly complex project challenge, I orchestrated a series of cross-functional workshops that brought together experts from R&D, marketing, finance, and operations. Recognizing that each department had a unique perspective, I facilitated a structured brainstorming session to harness these diverse viewpoints. By employing techniques such as ’round-robin’ and ‘worst possible idea’ to stimulate creative thinking and encourage open communication, the team was able to break down silos and share insights that might not have surfaced in a more conventional meeting setup.

The synthesis of these insights led to a multifaceted solution that balanced technical feasibility with market appeal and financial viability. I played a pivotal role in ensuring that each department’s concerns were addressed and that their expertise was reflected in the final plan. This collaborative approach not only resolved the issue at hand but also set a precedent for cross-departmental cooperation, leading to a 15% reduction in project lead time and a significant improvement in interdepartmental relations.”

7. Share an instance where you resolved a conflict that stemmed from differing problem-solving methodologies.

Navigating through conflicts arising from diverse approaches to problem-solving is a skill that highlights your interpersonal skills, adaptability, and capacity for integrating various strategies to overcome obstacles.

When responding, it is essential to outline a specific situation clearly, emphasizing the differing approaches without placing blame. Describe the steps taken to understand each perspective, find common ground, and explain the process of crafting a solution that incorporated the strengths of each methodology. Conclude with the outcome, focusing on the positive results of the collaboration and what was learned from the experience.

Example: “ In one instance, I was part of a team where conflict arose due to a clash between a traditional, waterfall approach to project management and a more agile, iterative method. One faction was focused on extensive planning and linear execution, while the other advocated for a flexible, adaptive approach that could respond to changing requirements.

To resolve this, I initiated a dialogue to dissect the core objectives of the project, allowing each side to present their rationale. By actively listening and asking probing questions, I facilitated an understanding that both methodologies aimed to enhance efficiency and deliver quality results, albeit through different paths. I then proposed a hybrid strategy that combined thorough upfront planning for known variables with the agility to adapt to unforeseen changes. This compromise leveraged the predictability of the waterfall model and the flexibility of agile practices.

The outcome was a cohesive project plan that satisfied both parties and improved team synergy. The project was completed successfully, meeting its goals on time and within budget. The experience reinforced the value of integrating diverse problem-solving techniques to create innovative solutions and taught us the importance of flexibility and open communication in conflict resolution.”

8. How do you prioritize issues when faced with several problems at once?

Knowing how to triage issues based on urgency and impact is a critical aspect of effective problem-solving. It’s important to distinguish between what needs immediate attention and what can wait, ensuring that resources are allocated efficiently and effectively.

When responding, a candidate should demonstrate their analytical skills by outlining a clear and logical process for prioritization. This might include assessing the severity of each issue, considering the implications on stakeholders, evaluating the time-sensitivity, and determining the resources required to address each problem. Citing specific examples where they successfully applied such a strategy will provide concrete evidence of their problem-solving abilities.

Example: “ In prioritizing issues, I employ a systematic approach that begins with assessing the impact and urgency of each problem. I consider the potential consequences of not addressing each issue promptly, and I categorize them based on the severity of their outcomes. This is often in line with the Eisenhower Matrix, where tasks are evaluated in terms of urgency and importance.

Next, I evaluate the dependencies and interconnections between the problems, as solving one might alleviate others or, conversely, ignoring one might exacerbate another. I also take into account the resources at hand, including time, personnel, and financial constraints. This comprehensive assessment allows me to create a strategic plan of action that targets the most critical issues first, ensuring that efforts are efficiently allocated to mitigate risks and capitalize on opportunities for resolution. A practical application of this was when I successfully navigated a project with simultaneous deadlines, resource shortages, and stakeholder pressures by prioritizing tasks that were critical to the project’s milestones, thereby ensuring the project’s timely and successful completion.”

9. What is your process for testing and validating the effectiveness of a solution?

A systematic approach to problem-solving includes setting benchmarks, gathering data, and analyzing results to confirm a solution’s success or identify areas for improvement. This process is essential for ensuring that solutions work as intended.

When responding, outline a clear, step-by-step process that begins with understanding the problem and setting clear objectives for what a successful solution looks like. Describe how you gather data before and after implementing a solution, and how you analyze this information to evaluate success. Offer a real-world example if possible, explaining how you adjusted your approach based on the results you obtained. This demonstrates your ability to think critically and adaptively, showcasing your commitment to not just solving problems, but solving them effectively and efficiently.

Example: “ My process for testing and validating the effectiveness of a solution starts with a clear definition of the problem and the establishment of measurable objectives. I then develop a hypothesis for a potential solution and design an experiment or pilot to test this hypothesis, ensuring that the experiment is controlled and variables are accounted for. I collect baseline data to understand the current state and compare it with the data post-implementation to assess any changes.

After implementing the solution, I gather quantitative and qualitative data to evaluate its impact. This involves not only looking at the direct outcomes but also considering any unintended consequences or side effects. I use statistical analysis to determine the significance of the results, ensuring that the observed effects are due to the solution and not random variation.

For instance, in a project aimed at reducing customer service call times, I established key performance indicators, such as average handle time and customer satisfaction scores. After implementing a new call-routing system, I analyzed the data and found a reduction in handle time, but customer satisfaction had unexpectedly decreased. This prompted a secondary analysis that revealed the new system was too impersonal. I then iterated on the solution, adding a feature to personalize customer interactions, which ultimately led to improvements in both handle time and customer satisfaction. This example underscores the importance of continuous monitoring and willingness to refine solutions based on data-driven insights.”

10. Have you ever implemented a creative solution that was not initially well-received? How did you handle it?

Stepping outside the box and challenging the status quo can be met with resistance or skepticism. Your capacity to innovate under less than ideal conditions and your resilience, persuasion skills, and ability to navigate opposition are all put to the test.

When responding, articulate the situation that required a creative solution, emphasizing the challenges faced and the innovative thinking applied. Detail the steps taken to communicate the idea, gather feedback, and adapt the solution to address concerns. Highlight your commitment to the idea, your ability to listen and incorporate feedback, and the eventual outcomes, including any lessons learned or successes achieved from the implementation. This demonstrates your approach to innovation, conflict resolution, and your ability to lead through change.

Example: “ Yes, I encountered a situation where my creative solution faced initial resistance. The challenge was to streamline an outdated process that was deeply ingrained in the company’s operations. I proposed an automation strategy that would significantly reduce manual labor and error rates. Despite the clear benefits, the solution was met with skepticism due to the team’s comfort with the status quo and fear of job displacement.

To address the concerns, I initiated a series of discussions to openly communicate the vision and long-term benefits of the automation. I actively listened to the feedback and incorporated suggestions that aligned with the project goals, such as offering training for the affected employees to manage the new system. By demonstrating the value of the solution through a pilot program, showcasing improved efficiency and accuracy, the team gradually accepted the change. The successful implementation not only optimized operations but also fostered a culture more receptive to innovation. This experience reinforced the importance of empathy and engagement when driving change.”

11. Illustrate how you maintain objectivity when solving emotionally-charged problems.

Remaining impartial and avoiding letting personal feelings or biases influence the decision-making process is a sign of strong problem-solving skills. Emotional intelligence is a vital component here, as it allows you to navigate emotionally-charged situations with a clear head.

To respond effectively, showcase a methodical approach to problem-solving that includes gathering information, weighing options, considering the consequences, and consulting with relevant stakeholders if necessary. Provide a specific example where you successfully handled an emotionally-charged problem by focusing on the facts and the bigger picture, demonstrating your emotional intelligence and commitment to fairness. Emphasize your ability to stay calm, your use of strategies to mitigate emotional influences (such as taking a step back or seeking a second opinion), and your commitment to achieving the best outcome for all parties involved.

Example: “ In situations where emotions run high, I prioritize maintaining a clear, analytical mindset. For instance, when faced with a problem that stirred significant emotional response among team members, I initiated a structured problem-solving process. This began with gathering comprehensive data and insights to ensure decisions were grounded in facts rather than feelings. I then methodically evaluated the potential impact of various solutions, considering both short-term and long-term consequences for all stakeholders involved.

To ensure objectivity, I actively sought diverse perspectives, which included consulting with individuals both inside and outside the immediate team to counteract any emotional bias. By creating a decision matrix that quantified the pros and cons of each option, I was able to present a well-reasoned recommendation. This approach not only facilitated a fair resolution but also demonstrated my commitment to impartiality and rational decision-making, even when navigating the complexities of emotionally-charged situations.”

12. Tell us about a time when you had to convince stakeholders to adopt an unconventional problem-solving approach.

Thinking outside the box is often required when conventional methods fail to yield results. This question assesses whether you are not only innovative and confident in your problem-solving skills but also persuasive and adept at managing change.

When responding, it’s crucial to outline a clear scenario where you identified a unique problem that warranted an unorthodox solution. Walk the interviewer through your thought process, emphasizing how you evaluated the risks and benefits of your approach. Describe the steps you took to gain buy-in from stakeholders, such as leveraging data, aligning with overarching goals, or showcasing small wins. Conclude by sharing the impact of your solution, reinforcing how your ability to think creatively and communicate effectively led to a positive change within the organization.

Example: “ In a project where traditional strategies were failing to resolve a persistent quality control issue, I recognized that a radical shift in our approach was necessary. After a thorough analysis, I proposed the integration of a machine learning algorithm to predict and identify defects, which was unconventional within our industry at the time. Understanding the skepticism it might evoke, I conducted a small-scale pilot study, meticulously documenting the algorithm’s predictive accuracy compared to our existing methods.

To convince stakeholders, I presented a comprehensive comparison of the pilot results with our historical data, clearly demonstrating a significant reduction in defect rates and an increase in detection efficiency. I aligned my presentation with the company’s strategic objectives, highlighting potential cost savings, improved customer satisfaction, and a strengthened market position. By focusing on tangible outcomes and strategic alignment, I was able to secure the necessary support to implement the solution organization-wide.

The adoption of this innovative approach not only resolved the quality issue but also positioned us as a forward-thinking leader in our field. The success of this initiative was evident in the enhanced product quality, reduced waste, and positive feedback from clients, which ultimately contributed to an increase in market share. This experience underscored the value of embracing unconventional problem-solving techniques and the importance of effective stakeholder communication in driving organizational innovation.”

13. How do you balance speed and accuracy when resolving urgent issues?

Maintaining a delicate equilibrium between rapid response and meticulous attention to detail is a reflection of effective problem-solving skills. In high-stakes environments, the ability to act swiftly without sacrificing the quality of the work can be crucial.

When responding to this question, candidates should demonstrate their methodical approach to problem-solving. They could share a specific example where they successfully managed a time-sensitive issue, outlining the steps they took to assess the situation, prioritize actions, and ensure the accuracy of their work. It’s also beneficial to mention any tools or techniques employed to streamline the process, such as checklists or collaboration with team members, to maintain both speed and precision.

Example: “ Balancing speed and accuracy is a critical aspect of problem-solving, especially when dealing with urgent issues. My approach is to first quickly assess the scope and impact of the problem to prioritize the necessary actions. I use a triage system to determine which aspects of the issue need immediate attention and which can be addressed after the immediate threat is mitigated. This allows for a rapid response without overlooking critical details that could lead to further complications.

Once priorities are set, I employ a combination of checklists and mental models to ensure accuracy while maintaining momentum. Checklists serve as a fail-safe to prevent oversight, while mental models like the OODA loop (Observe, Orient, Decide, Act) help me to stay focused and adapt to new information as it arises. In situations where collaboration is key, I leverage the expertise of team members, ensuring that we work in parallel to address different facets of the issue efficiently. This systematic yet flexible approach ensures that solutions are both swift and sound.”

14. What measures do you take to ensure long-term success rather than just quick fixes?

A strategic approach to problem-solving that encompasses both immediate and sustainable solutions is highly valued by employers. They look for candidates who demonstrate foresight that prioritizes long-term success and stability over temporary fixes.

When responding to this question, articulate your process for evaluating problems by considering the broader context and potential future implications. Discuss how you balance the need for immediate action with the goal of preventing recurrence. Share specific examples where you’ve successfully implemented a solution that addressed the root cause of a problem, and how you monitored its effectiveness over time. Highlight your commitment to continuous improvement and your understanding that true problem-solving is an ongoing process, not a one-time task.

Example: “ To ensure long-term success, I first conduct a thorough analysis to understand the underlying causes of a problem, rather than just addressing the symptoms. This involves gathering data, consulting with stakeholders, and examining the issue from multiple angles to identify systemic issues that could lead to recurrence. Once the root cause is identified, I develop a comprehensive solution that not only resolves the immediate problem but also strengthens the system against similar future challenges.

For instance, in a situation where a software application was experiencing repeated downtime, instead of just repeatedly patching it, I led a deep dive into the codebase and infrastructure. This revealed a scalability issue that was not immediately obvious. By redesigning a key component of the system to handle higher loads, we not only fixed the immediate crashes but also improved overall performance and reliability. To ensure the effectiveness of the solution, I implemented a monitoring system that provided real-time feedback and allowed for proactive adjustments, thus demonstrating a commitment to continuous improvement and long-term resilience.”

15. How has your problem-solving technique evolved over the course of your career?

With experience, exposure to various challenges, and the acquisition of knowledge, problem-solving skills mature. Your adaptability and growth in your approach to tackling issues reveal how you learn from past experiences and refine your methods.

When responding, it’s important to give concrete examples that illustrate a progression in your problem-solving abilities. Start with an early career challenge, describe the approach taken then, and contrast it with a more recent problem and the evolved techniques used to solve it. Highlight any specific lessons learned, mentors who influenced your methods, or training that contributed to your development. This not only shows your problem-solving growth but also demonstrates self-reflection and a commitment to professional development.

Example: “ Early in my career, my problem-solving approach was primarily reactive and often relied on conventional wisdom. For instance, when faced with a challenging project, I would tackle issues as they arose, using established methods without much anticipation of potential complications. This sometimes led to inefficiencies and a piecemeal resolution of problems.

As I gained experience, I began to adopt a more proactive and systematic approach. I learned the importance of defining the problem accurately, gathering data, and analyzing it before jumping to solutions. For example, when a complex issue presented itself recently, I utilized root cause analysis to identify the underlying factors contributing to the problem. This allowed me to develop a comprehensive strategy that addressed the core of the issue rather than just its symptoms. I also started incorporating cross-disciplinary techniques, such as design thinking and agile methodologies, to foster creative solutions and adapt quickly to changing circumstances. This evolution in my problem-solving technique has resulted in more innovative and sustainable outcomes, as well as a significant reduction in the time and resources required to resolve issues.”

16. Describe an occasion where you identified a potential problem before it occurred and preemptively addressed it.

Strategic thinking and foresight are hallmarks of recognizing and mitigating potential problems before they manifest. Your ability to analyze situations, anticipate challenges, and take proactive measures is what this question aims to uncover.

When responding, outline a specific situation where you noticed warning signs or patterns that suggested a future issue. Detail the steps you took to evaluate the risk and the actions you implemented to prevent the problem. Be sure to highlight your thought process, the resources you utilized, and the outcome of your intervention. This will demonstrate not only your problem-solving skills but also your ability to act decisively and effectively under potential pressure.

Example: “ On one occasion, I recognized that a critical project was at risk due to potential supply chain disruptions. By analyzing vendor delivery patterns and global market trends, I identified a pattern of delays that could severely impact our timeline. To mitigate this risk, I proactively engaged with alternative suppliers and renegotiated terms with existing vendors to ensure priority delivery. Additionally, I implemented a real-time tracking system for supply chain management, allowing for immediate response to any logistical hiccups.

This preemptive strategy not only averted a bottleneck in our project but also strengthened our vendor relationships and improved our overall supply chain resilience. The project was completed ahead of schedule with cost savings from the more competitive supplier terms. This experience underscored the importance of vigilance and adaptability in preemptive problem-solving.”

17. When dealing with unknown variables, how do you proceed in formulating a solution?

Across all industries, problem-solving skills demonstrate an individual’s ability to adapt and find solutions in uncertain situations. Your critical thinking and analytical abilities, initiative, resourcefulness, and creativity are all assessed through this question.

When responding to this question, outline a structured approach that begins with identifying what is known and what is not. Discuss how you gather additional information, break down the problem into manageable parts, and prioritize the variables that will have the most significant impact on the solution. Mention any tools or techniques you use, such as root cause analysis or brainstorming sessions, and how you weigh potential outcomes to make informed decisions. It’s also beneficial to provide a specific example of a past situation where you successfully navigated through unknowns to resolve a problem.

Example: “ When confronted with unknown variables, my approach is to first delineate the boundaries of what is known and leverage that as a foundation. I systematically categorize the unknowns based on their potential impact and relevance to the problem at hand, prioritizing them to efficiently direct my research and analysis efforts. I employ tools such as root cause analysis to drill down into the underlying issues and utilize brainstorming sessions with stakeholders to explore diverse perspectives and solutions.

In a past situation, I was faced with a complex problem where the cause was obscured by several interacting unknown variables. By applying a combination of Pareto analysis and iterative hypothesis testing, I was able to isolate the most significant factors. This methodical approach allowed me to not only identify the root cause but also to develop a targeted solution that addressed the core of the problem rather than just its symptoms. The result was a sustainable resolution that prevented recurrence and optimized system performance.”

18. Can you recount a project where iterative problem-solving was crucial to success?

Recognizing when a problem is complex enough to require iterative techniques is a sign of effective problem-solving. This question delves into your endurance, adaptability, and analytical skills, as well as your willingness to engage in continuous improvement.

When responding, candidates should select a project that had multiple layers of complexity, requiring them to apply an iterative approach. It’s important to describe the initial problem, the steps taken to address it, and how feedback or results from each phase guided subsequent actions. Highlighting collaboration with team members and how their input shaped the evolving solution can demonstrate both teamwork and leadership skills. Remember to articulate the lessons learned and how the experience has honed your problem-solving abilities for future challenges.

Example: “ In a project aimed at optimizing a complex supply chain network, iterative problem-solving was essential due to the dynamic nature of logistics and varying market demands. The initial problem was a bottleneck in the distribution process, which led to delays and increased costs. The initial strategy involved analyzing the existing workflow and identifying key areas where efficiency could be improved. However, it quickly became apparent that the solution required a deeper, multi-stage approach.

The first iteration of the solution involved implementing a new inventory tracking system to provide real-time data on stock levels. While this improved visibility, it didn’t fully resolve the bottleneck. Feedback from this phase indicated that transportation scheduling was also a contributing factor. The second iteration focused on developing a more flexible scheduling system that could adapt to changing demands. This significantly reduced the delays, but there was still room for improvement. Further iterations involved cross-functional collaboration to refine the process, incorporating insights from the sales, procurement, and warehouse teams to align all aspects of the supply chain.

Each phase of the solution was informed by the results and feedback of the previous one, leading to a comprehensive and adaptive system that significantly improved overall efficiency. This iterative approach not only resolved the immediate issue but also provided a framework for continuous improvement in the supply chain. The experience underscored the importance of flexibility, cross-functional collaboration, and the willingness to adapt solutions based on iterative feedback, all of which have become integral to my problem-solving toolkit.”

19. What role does customer feedback play in your problem-solving strategy?

Customer feedback is critical in understanding what is working well and what needs improvement from the user’s perspective. How you value direct input from users and integrate that information into a responsive and adaptive problem-solving process is what organizations look for.

To respond effectively, candidates should articulate a structured approach that showcases active listening, critical analysis of feedback, and integration of actionable insights into problem-solving efforts. They should give examples of how they have used customer feedback to identify the root cause of a problem, generate solutions, and measure the effectiveness of those solutions post-implementation. Additionally, candidates can discuss how they maintain a feedback loop with customers to ensure continuous improvement and customer satisfaction.

Example: “ Customer feedback is integral to my problem-solving strategy as it provides direct insight into the user experience and highlights areas that may not align with our intended outcomes. By actively listening to feedback, I can identify patterns and specific pain points that customers face. This information is critical for root cause analysis, allowing me to pinpoint the underlying issues rather than just addressing surface-level symptoms.

Incorporating customer feedback, I prioritize issues based on their impact and frequency, developing solutions that are both effective and efficient. Post-implementation, I leverage feedback to assess the success of the solution, ensuring it meets customer expectations and resolves the identified problems. This creates a feedback loop that fosters continuous improvement and demonstrates to customers that their input is valued and drives change, ultimately enhancing customer satisfaction and loyalty.”

20. How do you distinguish between symptoms and underlying causes when analyzing a problem?

Differentiating between what is immediately observable and the root issues that trigger these manifestations denotes a person’s analytical prowess and capacity for critical thinking. Your methodology in dissecting issues is tested, ensuring long-term solutions rather than temporary fixes.

When responding, it’s essential to articulate a structured approach: start by describing how you gather and analyze information to identify patterns or commonalities that may point to underlying causes. Provide examples from past experiences where you successfully identified the root of a problem, perhaps by using specific tools or frameworks like the “5 Whys” method. Emphasize your attention to detail and your persistence in exploring beyond the obvious, highlighting how your approach led to effective and sustainable solutions.

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How to Answer "What Is Your Approach to Problem-Solving?" (With Sample Answers)

November 27, 2023 by Robert Tyler

When preparing for job interviews, one common question you may encounter is, "What is your approach to problem-solving?" Answering this effectively showcases your critical thinking skills and adaptability---traits highly valued in any role.

Interviewers ask this to understand how you tackle challenges and whether your methodology aligns with their company's values and practices. Crafting a convincing response requires reflection on your past experiences and a clear articulation of your strategy in resolving issues.

Why Employers Ask This?

Employers are keen to understand how you tackle challenges in the workplace. Asking about your problem-solving strategy reveals several aspects about you, including your critical thinking skills and resilience. It's about gauging your approach when faced with obstacles.

• Analytical Abilities: Your answer illustrates your ability to break down complex issues. Employers value analytical thinking because it can lead to smart decisions and efficient work processes.
• Creativity: Sometimes, problems require out-of-the-box thinking. Your approach could highlight your creativity in coming up with innovative solutions.
• Decision-Making: How you solve problems shows your decision-making style under pressure. An employer may prefer a cautious, data-driven approach or a more decisive, action-oriented model.
• Teamwork: Complex challenges often need collaborative efforts. Your answer might give hints about your team dynamics and how you contribute effectively.
• Adaptability: Problems frequently arise unexpectedly. Showing your adaptability tells an employer about your readiness to face and navigate changes.

Remember, when you articulate your problem-solving process, you're also showcasing your communication skills, another important trait that employers look for. By understanding why employers ask this question, you can tailor your response to demonstrate these desirable qualities effectively.

How To Answer This Question?

When articulating your approach to problem-solving in an interview, it's important to demonstrate a structured method while showing your ability to adapt and think critically. Use these strategies to frame your answer effectively.

The STAR Method

Situation: Begin by setting the context for the challenge you faced. Task: Clarify what your responsibility or goal was in that situation. Action: Explain the specific actions you took to address the problem. Result: Conclude with the outcome of your efforts.

Employing the STAR method structures your response, ensuring you cover all necessary details without digressing. For instance, when confronted with a complex problem , clearly outlining the situation and the task at hand forms a solid foundation for your explanation.

Critical Thinking and Initiative

• Critical Thinking: Break down the problem into smaller, more manageable parts. Analyze each component to understand the broader issue.
• Initiative: Take proactive steps by gathering resources or seeking additional information that can lead to a resolution.

By displaying your critical thinking skills, you demonstrate to interviewers your capacity to logically dissect and address complex problems . Combining this with initiative shows you're not waiting for directions but are prepared to act.

Adaptability and Creativity

• Adaptability: Be ready to pivot your strategy if initial solutions aren't effective.
• Creativity: Encourage thinking outside of typical frameworks to uncover novel solutions.

Champion your ability to modify your approach in the face of unforeseen challenges, portraying adaptability . Your willingness to think outside the box suggests creativity in generating innovative solutions to problems.

Understanding the Role and Its Challenges

To effectively tailor your answer to the job context, begin by carefully examining the role you're applying for. Look into the company's sector, its products or services, and the typical challenges it faces. This insight will let you highlight examples from your past experiences that are directly applicable to the organization's needs. For instance, if the position requires quick solutions to technical problems, focus on your ability to rapidly diagnose and address issues.

Emphasizing Relevant Skills and Experience

Your answer should demonstrate that you possess both the skills and the experience required to excel in the role. Create a concise list of the skills that are most relevant to the job and weave these into your response:

• Analytical Skills : Describe times when you successfully identified the root cause of a problem.
• Creative Thinking : Give examples of how you've developed innovative solutions to complex challenges.
• Adaptability : Highlight instances where you've adjusted your problem-solving methods to fit new information or changing contexts.

Be specific about how your skills have helped previous organizations overcome challenges, and mention any achievements that had a significant impact. Your goal is to paint a clear, confident picture of your qualifications in a way that feels bespoke to the position at hand.

Sample Answers

Crafting your response to "What is your approach to problem-solving?" can set you apart in an interview. Use specifics from your past experiences to demonstrate your methodology and how you overcome obstacles.

Answer for a Structured Problem-Solving Example

"I faced a significant inventory discrepancy when I worked as a warehouse supervisor. To address this, I segmented the problem into clear steps. First, I conducted a thorough audit of our stock. Next, I analyzed discrepancies and tracked them to their sources, which turned out to be a procedural error in logging returns. By implementing corrective measures and monitoring closely, I brought the error margin down from 5% to 0.5% within three months."

Answer Demonstrating Creative Problem-Solving

"In my role as a graphic designer for a marketing firm, I was tasked with creating a campaign that cut through the noise. Understanding that conventional formats were failing to make an impact, I chose to take a risk with an interactive, augmented reality experience. This approach allowed for significant engagement, resulting in a 150% increase in user interaction over previous campaigns."

Answer Highlighting Leadership in Problem-Solving

"When my team was falling behind on a critical project milestone due to underestimation of the project's complexity, I stepped up to realign our efforts. I reorganized the team based on individual strengths and created a transparent system to track progress. As a result, not only did we meet the deadline, but also fostered a stronger, more collaborative team culture ."

Your approach to problem-solving speaks volumes about your ability to handle workplace tasks. Are you the type who dives straight into the details, or do you start with a broad overview and narrow down from there? Perhaps you're someone who values collaborative efforts and seeks input from colleagues to arrive at a comprehensive solution.

Demonstrating a structured technique can impress your interviewer, indicating that you're not only resourceful but also systematic and efficient in facing obstacles. Remember, the interviewer is interested not just in the result but also in how you arrived there---your thought pattern, decision-making process, and ability to foresee and mitigate complications are all under scrutiny.

If you are searching for a remote job and need help finding where to look? DailyRemote is a remote job board with the latest jobs in various categories to help you. Join like-minded people in our LinkedIn and Facebook community.

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Problem Solving Skills: 25 Performance Review Phrases Examples

By Status.net Editorial Team on July 21, 2023 — 4 minutes to read

Problem solving is an important skill in any work environment: it includes the ability to identify, understand, and develop solutions to complex issues while maintaining a focus on the end goal. Evaluating this skill in employees during performance reviews can be highly beneficial for both the employee and the organization.

Questions that can help you determine an employee’s rating for problem solving skills:

• How well does the employee define the problem and identify its root cause?
• How creative is the employee in generating potential solutions?
• How effective is the employee in implementing the chosen solution?
• How well does the employee evaluate the effectiveness of the solution and adjust it if necessary?

Related: Best Performance Review Examples for 48 Key Skills

2000+ Performance Review Phrases: The Complete List (Performance Feedback Examples)

Performance Review Phrases and Paragraphs Examples For Problem Solving

5 – outstanding.

Phrases examples:

• Consistently demonstrates exceptional problem-solving abilities
• Proactively identifies issues and offers innovative solutions
• Quickly adapts to unforeseen challenges and finds effective resolutions
• Exceptional problem-solving ability, consistently providing innovative solutions
• Regularly goes above and beyond to find creative solutions to complicated issues
• Demonstrates a keen understanding of complex problems and quickly identifies effective solutions

Paragraph Example 1

“Jane consistently demonstrates outstanding problem-solving skills. She proactively identifies issues in our department and offers innovative solutions that have improved processes and productivity. Her ability to quickly adapt to unforeseen challenges and find effective resolutions is commendable and has proven invaluable to the team.”

Paragraph Example 2

“Sarah has demonstrated an outstanding ability in problem solving throughout the year. Her innovative solutions have significantly improved our department’s efficiency, and she consistently goes above and beyond expectations to find creative approaches to complicated issues.”

4 – Exceeds Expectations

• Demonstrates a strong aptitude for solving complex problems
• Often takes initiative in identifying and resolving issues
• Effectively considers multiple perspectives and approaches before making decisions
• Displayed a consistently strong ability to tackle challenging problems efficiently
• Often takes the initiative to solve problems before they escalate
• Demonstrates a high level of critical thinking when resolving issues

“John exceeds expectations in problem-solving. He has a strong aptitude for solving complex problems and often takes initiative in identifying and resolving issues. His ability to consider multiple perspectives and approaches before making decisions has led to valuable improvements within the team.”

“Sam consistently exceeded expectations in problem solving this year. His efficient handling of challenging issues has made a positive impact on our team, and he often takes the initiative to resolve problems before they escalate. Sam’s critical thinking ability has been a valuable asset to our organization, and we appreciate his efforts.”

3 – Meets Expectations

• Displays adequate problem-solving skills when faced with challenges
• Generally able to identify issues and propose viable solutions
• Seeks assistance when necessary to resolve difficult situations
• Demonstrates a solid understanding of problem-solving techniques
• Capable of resolving everyday issues independently
• Shows perseverance when facing difficult challenges

“Mary meets expectations in her problem-solving abilities. She displays adequate skills when faced with challenges and is generally able to identify issues and propose viable solutions. Mary also seeks assistance when necessary to resolve difficult situations, demonstrating her willingness to collaborate and learn.”

“Sarah meets expectations in her problem-solving abilities. She demonstrates a solid understanding of problem-solving techniques and can resolve everyday issues independently. We value her perseverance when facing difficult challenges and encourage her to continue developing these skills.”

2 – Needs Improvement

• Struggles to find effective solutions to problems
• Tends to overlook critical details when evaluating situations
• Reluctant to seek help or collaborate with others to resolve issues
• Struggles to find effective solutions when faced with complex issues
• Often relies on assistance from others to resolve problems
• May lack confidence in decision-making when solving problems

“Tom’s problem-solving skills need improvement. He struggles to find effective solutions to problems and tends to overlook critical details when evaluating situations. Tom should work on being more willing to seek help and collaborate with others to resolve issues, which will ultimately strengthen his problem-solving abilities.”

“Mark’s problem-solving skills need improvement. He often struggles to find effective solutions for complex issues and seeks assistance from others to resolve problems. We encourage Mark to build his confidence in decision-making and focus on developing his problem-solving abilities.”

1 – Unacceptable

• Fails to identify and resolve problems in a timely manner
• Lacks critical thinking skills necessary for effective problem-solving
• Often creates additional issues when attempting to resolve problems
• Demonstrates a consistent inability to resolve even basic issues
• Often avoids responsibility for problem-solving tasks
• Fails to analyze problems effectively, leading to poor decision-making

“Sally’s problem-solving skills are unacceptable. She consistently fails to identify and resolve problems in a timely manner, and her lack of critical thinking skills hinders her ability to effectively solve challenges. Additionally, her attempts to resolve problems often create additional issues, resulting in a negative impact on the team’s overall performance.”

“Susan’s problem-solving performance has been unacceptable this year. She consistently demonstrates an inability to resolve basic issues and avoids taking responsibility for problem-solving tasks. Her ineffectiveness in analyzing problems has led to poor decision-making. It is crucial that Susan improve her problem-solving skills to succeed in her role.”

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The Art of Effective Problem Solving: A Step-by-Step Guide

Author: Daniel Croft

Daniel Croft is an experienced continuous improvement manager with a Lean Six Sigma Black Belt and a Bachelor's degree in Business Management. With more than ten years of experience applying his skills across various industries, Daniel specializes in optimizing processes and improving efficiency. His approach combines practical experience with a deep understanding of business fundamentals to drive meaningful change.

Whether we realise it or not, problem solving skills are an important part of our daily lives. From resolving a minor annoyance at home to tackling complex business challenges at work, our ability to solve problems has a significant impact on our success and happiness. However, not everyone is naturally gifted at problem-solving, and even those who are can always improve their skills. In this blog post, we will go over the art of effective problem-solving step by step.

You will learn how to define a problem, gather information, assess alternatives, and implement a solution, all while honing your critical thinking and creative problem-solving skills. Whether you’re a seasoned problem solver or just getting started, this guide will arm you with the knowledge and tools you need to face any challenge with confidence. So let’s get started!

Problem Solving Methodologies

Individuals and organisations can use a variety of problem-solving methodologies to address complex challenges. 8D and A3 problem solving techniques are two popular methodologies in the Lean Six Sigma framework.

Methodology of 8D (Eight Discipline) Problem Solving:

The 8D problem solving methodology is a systematic, team-based approach to problem solving. It is a method that guides a team through eight distinct steps to solve a problem in a systematic and comprehensive manner.

The 8D process consists of the following steps:

• Form a team: Assemble a group of people who have the necessary expertise to work on the problem.
• Define the issue: Clearly identify and define the problem, including the root cause and the customer impact.
• Create a temporary containment plan: Put in place a plan to lessen the impact of the problem until a permanent solution can be found.
• Identify the root cause: To identify the underlying causes of the problem, use root cause analysis techniques such as Fishbone diagrams and Pareto charts.
• Create and test long-term corrective actions: Create and test a long-term solution to eliminate the root cause of the problem.
• Implement and validate the permanent solution: Implement and validate the permanent solution’s effectiveness.
• Prevent recurrence: Put in place measures to keep the problem from recurring.
• Recognize and reward the team: Recognize and reward the team for its efforts.

Download the 8D Problem Solving Template

A3 Problem Solving Method:

The A3 problem solving technique is a visual, team-based problem-solving approach that is frequently used in Lean Six Sigma projects. The A3 report is a one-page document that clearly and concisely outlines the problem, root cause analysis, and proposed solution.

The A3 problem-solving procedure consists of the following steps:

• Determine the issue: Define the issue clearly, including its impact on the customer.
• Perform root cause analysis: Identify the underlying causes of the problem using root cause analysis techniques.
• Create and implement a solution: Create and implement a solution that addresses the problem’s root cause.
• Monitor and improve the solution: Keep an eye on the solution’s effectiveness and make any necessary changes.

Subsequently, in the Lean Six Sigma framework, the 8D and A3 problem solving methodologies are two popular approaches to problem solving. Both methodologies provide a structured, team-based problem-solving approach that guides individuals through a comprehensive and systematic process of identifying, analysing, and resolving problems in an effective and efficient manner.

Step 1 – Define the Problem

The definition of the problem is the first step in effective problem solving. This may appear to be a simple task, but it is actually quite difficult. This is because problems are frequently complex and multi-layered, making it easy to confuse symptoms with the underlying cause. To avoid this pitfall, it is critical to thoroughly understand the problem.

To begin, ask yourself some clarifying questions:

• What exactly is the issue?
• What are the problem’s symptoms or consequences?
• Who or what is impacted by the issue?
• When and where does the issue arise?

Answering these questions will assist you in determining the scope of the problem. However, simply describing the problem is not always sufficient; you must also identify the root cause. The root cause is the underlying cause of the problem and is usually the key to resolving it permanently.

Try asking “why” questions to find the root cause:

• What causes the problem?
• Why does it continue?
• Why does it have the effects that it does?

By repeatedly asking “ why ,” you’ll eventually get to the bottom of the problem. This is an important step in the problem-solving process because it ensures that you’re dealing with the root cause rather than just the symptoms.

Once you have a firm grasp on the issue, it is time to divide it into smaller, more manageable chunks. This makes tackling the problem easier and reduces the risk of becoming overwhelmed. For example, if you’re attempting to solve a complex business problem, you might divide it into smaller components like market research, product development, and sales strategies.

To summarise step 1, defining the problem is an important first step in effective problem-solving. You will be able to identify the root cause and break it down into manageable parts if you take the time to thoroughly understand the problem. This will prepare you for the next step in the problem-solving process, which is gathering information and brainstorming ideas.

Step 2 – Gather Information and Brainstorm Ideas

Gathering information and brainstorming ideas is the next step in effective problem solving. This entails researching the problem and relevant information, collaborating with others, and coming up with a variety of potential solutions. This increases your chances of finding the best solution to the problem.

Begin by researching the problem and relevant information. This could include reading articles, conducting surveys, or consulting with experts. The goal is to collect as much information as possible in order to better understand the problem and possible solutions.

Next, work with others to gather a variety of perspectives. Brainstorming with others can be an excellent way to come up with new and creative ideas. Encourage everyone to share their thoughts and ideas when working in a group, and make an effort to actively listen to what others have to say. Be open to new and unconventional ideas and resist the urge to dismiss them too quickly.

Finally, use brainstorming to generate a wide range of potential solutions. This is the place where you can let your imagination run wild. At this stage, don’t worry about the feasibility or practicality of the solutions; instead, focus on generating as many ideas as possible. Write down everything that comes to mind, no matter how ridiculous or unusual it may appear. This can be done individually or in groups.

Once you’ve compiled a list of potential solutions, it’s time to assess them and select the best one. This is the next step in the problem-solving process, which we’ll go over in greater detail in the following section.

Step 3 – Evaluate Options and Choose the Best Solution

Once you’ve compiled a list of potential solutions, it’s time to assess them and select the best one. This is the third step in effective problem solving, and it entails weighing the advantages and disadvantages of each solution, considering their feasibility and practicability, and selecting the solution that is most likely to solve the problem effectively.

To begin, weigh the advantages and disadvantages of each solution. This will assist you in determining the potential outcomes of each solution and deciding which is the best option. For example, a quick and easy solution may not be the most effective in the long run, whereas a more complex and time-consuming solution may be more effective in solving the problem in the long run.

Consider each solution’s feasibility and practicability. Consider the following:

• Can the solution be implemented within the available resources, time, and budget?
• What are the possible barriers to implementing the solution?
• Is the solution feasible in today’s political, economic, and social environment?

You’ll be able to tell which solutions are likely to succeed and which aren’t by assessing their feasibility and practicability.

Finally, choose the solution that is most likely to effectively solve the problem. This solution should be based on the criteria you’ve established, such as the advantages and disadvantages of each solution, their feasibility and practicability, and your overall goals.

It is critical to remember that there is no one-size-fits-all solution to problems. What is effective for one person or situation may not be effective for another. This is why it is critical to consider a wide range of solutions and evaluate each one based on its ability to effectively solve the problem.

Step 4 – Implement and Monitor the Solution

When you’ve decided on the best solution, it’s time to put it into action. The fourth and final step in effective problem solving is to put the solution into action, monitor its progress, and make any necessary adjustments.

To begin, implement the solution. This may entail delegating tasks, developing a strategy, and allocating resources. Ascertain that everyone involved understands their role and responsibilities in the solution’s implementation.

Next, keep an eye on the solution’s progress. This may entail scheduling regular check-ins, tracking metrics, and soliciting feedback from others. You will be able to identify any potential roadblocks and make any necessary adjustments in a timely manner if you monitor the progress of the solution.

Finally, make any necessary modifications to the solution. This could entail changing the solution, altering the plan of action, or delegating different tasks. Be willing to make changes if they will improve the solution or help it solve the problem more effectively.

It’s important to remember that problem solving is an iterative process, and there may be times when you need to start from scratch. This is especially true if the initial solution does not effectively solve the problem. In these situations, it’s critical to be adaptable and flexible and to keep trying new solutions until you find the one that works best.

To summarise, effective problem solving is a critical skill that can assist individuals and organisations in overcoming challenges and achieving their objectives. Effective problem solving consists of four key steps: defining the problem, generating potential solutions, evaluating alternatives and selecting the best solution, and implementing the solution.

You can increase your chances of success in problem solving by following these steps and considering factors such as the pros and cons of each solution, their feasibility and practicability, and making any necessary adjustments. Furthermore, keep in mind that problem solving is an iterative process, and there may be times when you need to go back to the beginning and restart. Maintain your adaptability and try new solutions until you find the one that works best for you.

• Novick, L.R. and Bassok, M., 2005.  Problem Solving . Cambridge University Press.

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Daniel Croft

Hi im Daniel continuous improvement manager with a Black Belt in Lean Six Sigma and over 10 years of real-world experience across a range sectors, I have a passion for optimizing processes and creating a culture of efficiency. I wanted to create Learn Lean Siigma to be a platform dedicated to Lean Six Sigma and process improvement insights and provide all the guides, tools, techniques and templates I looked for in one place as someone new to the world of Lean Six Sigma and Continuous improvement.

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What Are Problem-Solving Skills? (Examples Included)

Mike Simpson 0 Comments

By Mike Simpson

Problem-solving skills are important not just for work. In the words of Karl Popper , “All life is problem-solving.”

What on earth does that mean? Simply that being alive means facing challenges. With problem-solving skills, you can navigate issues with greater ease, making hard times, well, less hard.

But what are problem-solving skills? How do you know if you have them or not? Why do they matter to your job search? And what should you do if you don’t feel yours are up to snuff? Luckily, we’re about to get into all of that.

If you’re curious about the world of problem-solving skills, here’s what you need to know.

What Are Problem-Solving Skills?

Before we dig into any examples, let’s focus first on an important question: what are problem-solving skills.

To answer that question, let’s start with the barebones basics. According to Merriam-Webster , problem-solving is “the process or act of finding a solution to a problem.” Why does that matter? Well, because it gives you insight into what problem-solving skills are.

Any skill that helps you find solutions to problems can qualify. And that means problem-solving skills aren’t just one capability, but a toolbox filled with soft skills and hard skills that come together during your time of need.

The ability to solve problems is relevant to any part of your life. Whether your writing a grocery list or dealing with a car that won’t start, you’re actually problem-solving.

The same is true at work, too. Most tasks actually involve a degree of problem-solving. Really? Really.

Think about it this way; when you’re given an assignment, you’re being asked, “Can you do this thing?” Doing that thing is the problem.

Then, you have to find a path that lets you accomplish what you need to do. That is problem-solving.

Yes, sometimes what you need to handle isn’t “challenging” in the difficulty sense. But that doesn’t mean it doesn’t count.

Besides, some of what you need to do will legitimately be hard. Maybe you’re given a new responsibility, or something goes wrong during a project. When that happens, you’ll have to navigate unfamiliar territory, gather new information, and think outside of the box. That’s problem-solving, too.

That’s why hiring managers favor candidates with problem-solving skills. They make you more effective in your role, increasing the odds that you can find solutions whenever the need arises.

How Are Problem-Solving Skills Relevant to a Job Search?

Alright, you probably have a good idea of what problem-solving skills are. Now, it’s time to talk about why they matter to your job search.

We’ve already touched on one major point: hiring managers prefer candidates with strong problem-solving skills. That alone makes these capabilities a relevant part of the equation. If you don’t show the hiring manager you’ve got what it takes to excel, you may struggle to land a position.

But that isn’t the only reason these skills matter. Problem-solving skills can help you during the entire job search process. After all, what’s a job search but a problem – or a series of problems – that needs an answer.

You need a new job; that’s the core problem you’re solving. But every step is its own unique challenge. Finding an opening that matches your skills, creating a resume that resonates with the hiring manager, nailing the interview, and negotiating a salary … those are all smaller problems that are part of the bigger one.

So, problem-solving skills really are at the core of the job search experience. By having strong capabilities in this area, you may find a new position faster than you’d expect.

Okay, you may be thinking, “If hiring managers prefer candidates with problem-solving skills, which ones are they after? Are certain problem-solving capabilities more important today? Is there something I should be going out of my way to showcase?”

While any related skills are worth highlighting, some may get you further than others. Analysis, research, creativity, collaboration , organization, and decision-making are all biggies. With those skills, you can work through the entire problem-solving process, making them worthwhile additions to your resume.

But that doesn’t mean you have to focus there solely. Don’t shy away from showcasing everything you bring to the table. That way, if a particular hiring manager is looking for a certain capability, you’re more likely to tap on what they’re after.

How to Highlight Problem-Solving Skills for Job Search

At this point, it’s ridiculously clear that problem-solving skills are valuable in the eyes of hiring managers. So, how do you show them that you’ve got all of the capabilities they are after? By using the right approach.

When you’re writing your resume or cover letter , your best bet is to highlight achievements that let you put your problem-solving skills to work. That way, you can “show” the hiring manager you have what it takes.

Showing is always better than telling. Anyone can write down, “I have awesome problem-solving skills.” The thing is, that doesn’t really prove that you do. With a great example, you offer up some context, and that makes a difference.

How do you decide on which skills to highlight on your resume or cover letter? By having a great strategy. With the Tailoring Method , it’s all about relevancy. The technique helps you identify skills that matter to that particular hiring manager, allowing you to speak directly to their needs.

Plus, you can use the Tailoring Method when you answer job interview questions . With that approach, you’re making sure those responses are on-point, too.

But when do you talk about your problem-solving capabilities during an interview? Well, there’s a good chance you’ll get asked problem-solving interview questions during your meeting. Take a look at those to see the kinds of questions that are perfect for mentioning these skills.

However, you don’t have to stop there. If you’re asked about your greatest achievement or your strengths, those could be opportunities, too. Nearly any open-ended question could be the right time to discuss those skills, so keep that in mind as you practice for your interview.

How to Develop Problem-Solving Skills If You Don’t Have Them

Developing problem-solving skills may seem a bit tricky on the surface, especially if you think you don’t have them. The thing is, it doesn’t actually have to be hard. You simply need to use the right strategy.

First, understand that you probably do have problem-solving skills; you simply may not have realized it. After all, life is full of challenges that you have to tackle, so there’s a good chance you’ve developed some abilities along the way.

Now, let’s reframe the question and focus on how to improve your problem-solving skills. Here’s how to go about it.

Understand the Problem-Solving Process

In many cases, problem-solving is all about the process. You:

• Identify the problem
• Analyze the key elements
• Look for potential solutions
• Examine the options for viability and risk
• Decide on an approach
• Review the outcome for lessons

By understanding the core process, you can apply it more effectively. That way, when you encounter an issue, you’ll know how to approach it, increasing the odds you’ll handle the situation effectively.

Try Puzzles and Games

Any activity that lets you take the steps listed above could help you hone your problem-solving skills. For example, brainteasers, puzzles, and logic-based games can be great places to start.

Whether it’s something as straightforward – but nonetheless challenging – as Sudoku or a Rubik’s Cube, or something as complex as Settlers of Catan, it puts your problem-solving skills to work. Plus, if you enjoy the activity, it makes skill-building fun, making it a win-win.

Look for Daily Opportunities

If you’re looking for a practical approach, you’re in luck. You can also look at the various challenges you face during the day and think about how to overcome them.

For example, if you always experience a mid-day energy slump that hurts your productivity, take a deep dive into that problem. Define what’s happening, think about why it occurs, consider various solutions, pick one to try, and analyze the results.

By using the problem-solving approach more often in your life, you’ll develop those skills further and make using these capabilities a habit. Plus, you may find ways to improve your day-to-day living, which is a nice bonus.

Volunteer for “Stretch” Projects

If you’re currently employed, volunteering for projects that push you slightly outside of your comfort zone can help you develop problem-solving skills, too. You’ll encounter the unknown and have to think outside of the box, both of which can boost critical problem-solving-related skills.

Plus, you may gain other capabilities along the way, like experience with new technologies or tools. That makes the project an even bigger career booster, which is pretty awesome.

List of Problem-Solving Skills

Alright, we’ve taken a pretty deep dive into what problem-solving skills are. Now, it’s time for some problem-solving skills examples.

As we mentioned above, there are a ton of capabilities and traits that can support better problem-solving. By understanding what they are, you can showcase the right abilities during your job search.

So, without further ado, here is a quick list of problem-solving skill examples:

• Collaboration
• Organization
• Decision-Making
• Troubleshooting
• Self-Reliance
• Self-Motivation
• Communication
• Attention to Detail
• Brainstorming
• Forecasting
• Active Listening
• Accountability
• Open-Mindedness
• Critical Thinking
• Flexibility

Do you have to showcase all of those skills during your job search individually? No, not necessarily. Instead, you want to highlight a range of capabilities based on what the hiring manager is after. If you’re using the Tailoring Method, you’ll know which ones need to make their way into your resume, cover letter, and interview answers.

Now, are there other skills that support problem-solving? Yes, there certainly can be.

Essentially any skill that helps you go from the problem to the solution can, in its own right, be a problem-solving skill.

All of the skills above can be part of the equation. But, if you have another capability that helps you flourish when you encounter an obstacle, it can count, too.

Reflect on your past experience and consider how you’ve navigated challenges in the past. If a particular skill helped you do that, then it’s worth highlighting during a job search.

If you would like to find out more about skills to put on a resume , we’ve taken a close look at the topic before. Along with problem-solving skills, we dig into a variety of other areas, helping you choose what to highlight so that you can increase your odds of landing your perfect job.

Putting It All Together

Ultimately, problem-solving skills are essential for professionals in any kind of field. By honing your capabilities and showcasing them during your job search, you can become a stronger candidate and employee. In the end, that’s all good stuff, making it easier for you to keep your career on track today, tomorrow, and well into the future.

Co-Founder and CEO of TheInterviewGuys.com. Mike is a job interview and career expert and the head writer at TheInterviewGuys.com.

His advice and insights have been shared and featured by publications such as Forbes , Entrepreneur , CNBC and more as well as educational institutions such as the University of Michigan , Penn State , Northeastern and others.

Learn more about The Interview Guys on our About Us page .

About The Author

Mike simpson.

Co-Founder and CEO of TheInterviewGuys.com. Mike is a job interview and career expert and the head writer at TheInterviewGuys.com. His advice and insights have been shared and featured by publications such as Forbes , Entrepreneur , CNBC and more as well as educational institutions such as the University of Michigan , Penn State , Northeastern and others. Learn more about The Interview Guys on our About Us page .

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7 Problem Solving Skills That Aren’t Just Buzzwords (+ Resume Example)

• Júlia Mlčúchova , 
• Updated April 8, 2024 9 min read

Problem-solving skills are something everybody should include on their resume, yet only a few seem to understand what these skills actually are. If you've always felt that the term "problem-solving skills" is rather vague and wanted to know more, you've come to the right place.

In this article, we're going to explain what problem-solving skills really mean. We'll talk about what makes up good problem-solving skills and give you tips on how to get better at them. You'll also find out how to make your problem-solving abilities look more impressive to those who might want to hire you.

Sounds good, right? Curious to learn more? 

In this article we’ll show you:

• What are problem solving skills;
• Why are they important; 
• Specific problem solving skills examples;
• How to develop your problem solving skills;
• And, how to showcase them on your resume.

Table of Contents

Click on a section to skip

What are problem solving skills?

Why are problem solving skills important, the best 7 problem solving skills examples, how to develop problem solving skills, problem solving skills resume example, key takeaways: problem solving skills.

First of all, they're more than just a buzzword!

Problem-solving skills are a set of specific abilities that allow you to deal with unexpected situations in the workplace, whether it be job related or team related. 

It's a complex process that involves several “sub skills” or “sub steps,” namely:

• Recognizing and identifying the issue at hand.
• Breaking the problem down into smaller parts and analyzing how they relate to one another. 
• Creating potential solutions to the problem, evaluating them and picking the best one.  
• Applying the chosen solution and assessing its outcome. 
• Learning from the whole process to deal with future problems more effectively. 

As you can see, it's not just about solving problems that are right in front of us, but also about predicting potential issues and being prepared to deal with them before they arise.  

Despite what you may believe, problem-solving skills aren't just for managers . 

Think about it this way: Why do employers hire employees in the first place? To solve problems for them!

And, as we all know, problems don't discriminate. In other words, it doesn't matter whether you're just an intern, an entry-level professional, or a seasoned veteran, you'll constantly face some kind of challenges. And the only difference is in how complex they will get.

This is also reflected in the way employers assess suitability of potential job candidates. 

In fact, research shows that the ability to deal with unexpected complications is prioritized by an overwhelming 60% of employers across all industries, making it one of the most compelling skills on your resume.

So, regardless of your job description or your career level, you're always expected to find solutions for problems, either independently or as a part of a team. 

And that's precisely what makes problem-solving skills so invaluable and universal ! 

Wondering how good is your resume?

Find out with our AI Resume Checker! Just upload your resume and see what can be improved.

As we've said before, problem-solving isn't really just one single skill. 

Instead, your ability to handle workplace issues with composure depends on several different “sub-skills”. 

So, which specific skills make an employee desirable even for the most demanding of recruiters? 

In no particular order, you should focus on these 7 skills : 

• Analytical skills
• Research skills
• Critical thinking 
• Decision-making
• Collaboration
• Having a growth mindset

Let's have a look at each of them in greater detail!

#1 Analytical skills

Firstly, to truly understand complex problems, you need to break them down into more manageable parts . Then, you observe them closely and ask yourself: “ Which parts work and which don't,” How do these parts contribute to the problem as a whole,” and "What exactly needs to be fixed?” In other words, you gather data , you study it, and compare it - all to pinpoint the cause of the issue as closely as possible.

#2 Research skills

Another priceless tool is your research skills (sometimes relying on just one source of information isn't enough). Besides, to make a truly informed decision , you'll have to dig a little deeper. Being a good researcher means looking for potential solutions to a problem in a wider context. For example: going through team reports, customer feedback, quarterly sales or current market trends.  

#3 Critical thinking

Every employer wants to hire people who can think critically. Yet, the ability to evaluate situations objectively and from different perspectives , is actually pretty hard to come by. But as long as you stay open-minded, inquisitive, and with a healthy dose of skepticism, you'll be able to assess situations based on facts and evidence more successfully. Plus, critical thinking comes in especially handy when you need to examine your own actions and processes. 

 #4 Creativity

Instead of following the old established processes that don't work anymore, you should feel comfortable thinking outside the box. The thing is, problems have a nasty habit of popping up unexpectedly and rapidly. And sometimes, you have to get creative in order to solve them fast. Especially those that have no precedence. But this requires a blend of intuition, industry knowledge, and quick thinking - a truly rare combination. 

#5 Decision-making

The analysis, research, and brainstorming are done. Now, you need to look at the possible solutions, and make the final decision (informed, of course). And not only that, you also have to stand by it ! Because once the train gets moving, there's no room for second guessing. Also, keep in mind that you need to be prepared to take responsibility for all decisions you make. That's no small feat! 

#6 Collaboration

Not every problem you encounter can be solved by yourself alone. And this is especially true when it comes to complex projects. So, being able to actively listen to your colleagues, take their ideas into account, and being respectful of their opinions enables you to solve problems together. Because every individual can offer a unique perspective and skill set. Yes, democracy is hard, but at the end of the day, it's teamwork that makes the corporate world go round. 

#7 Having a growth mindset

Let's be honest, no one wants their work to be riddled with problems. But facing constant challenges and changes is inevitable. And that can be scary! However, when you're able to see these situations as opportunities to grow instead of issues that hold you back, your problem solving skills reach new heights. And the employers know that too!

Now that we've shown you the value problem-solving skills can add to your resume, let's ask the all-important question: “How can I learn them?”

Well…you can't. At least not in the traditional sense of the word. 

Let us explain: Since problem-solving skills fall under the umbrella of soft skills , they can't be taught through formal education, unlike computer skills for example. There's no university course that you can take and graduate as a professional problem solver. 

But, just like other interpersonal skills, they can be nurtured and refined over time through practice and experience. 

Unfortunately, there's no one-size-fits-all approach, but the following tips can offer you inspiration on how to improve your problem solving skills:

• Cultivate a growth mindset. Remember what we've said before? Your attitude towards obstacles is the first step to unlocking your problem-solving potential. 
• Gain further knowledge in your specialized field. Secondly, it's a good idea to delve a little deeper into your chosen profession. Because the more you read on a subject, the easier it becomes to spot certain patterns and relations.  
• Start with small steps. Don't attack the big questions straight away — you'll only set yourself up for failure. Instead, start with more straightforward tasks and work your way up to more complex problems. 
• Break problems down into more digestible pieces. Complex issues are made up of smaller problems. And those can be further divided into even smaller problems, and so on. Until you're left with only the basics. 
• Don't settle for a single solution. Instead, keep on exploring other possible answers.
• Accept failure as a part of the learning process. Finally, don't let your failures discourage you. After all, you're bound to misstep a couple of times before you find your footing. Just keep on practicing. 

How to improve problem solving skills with online courses

While it’s true that formal education won’t turn you into a master problem solver, you can still hone your skills with courses and certifications offered by online learning platforms :

• Analytical skills. You can sharpen your analytical skills with Data Analytics Basics for Everyone from IBM provided by edX (Free); or Decision Making and Analytical Thinking: Fortune 500 provided by Udemy (＄21,74).
• Creativity. And, to unlock your inner creative mind, you can try Creative Thinking: Techniques and Tools for Success from the Imperial College London provided by Coursera (Free).
• Critical thinking. Try Introduction to Logic and Critical Thinking Specialization from Duke University provided by Coursera (Free); or Logical and Critical Thinking offered by The University of Auckland via FutureLearn.  
• Decision-making. Or, you can learn how to become more confident when it's time to make a decision with Decision-Making Strategies and Executive Decision-Making both offered by LinkedIn Learning (1 month free trial).
• Communication skills . Lastly, to improve your collaborative skills, check out Communicating for Influence and Impact online at University of Cambridge. 

The fact that everybody and their grandmothers put “ problem-solving skills ” on their CVs has turned the phrase into a cliche. 

But there's a way to incorporate these skills into your resume without sounding pretentious and empty. Below, we've prepared a mock-up resume that manages to do just that.

FYI, if you like this design, you can use the template to create your very own resume. Just click the red button and fill in your information (or let the AI do it for you).

Problem solving skills on resume example

This resume was written by our experienced resume writers specifically for this profession.

Why this example works?

• Firstly, the job description itself is neatly organized into bullet points .  
• Instead of simply listing soft skills in a skills section , you can incorporate them into the description of your work experience entry.  
• Also, the language here isn't vague . This resume puts each problem-solving skill into a real-life context by detailing specific situations and obstacles. 
• And, to highlight the impact of each skill on your previous job position, we recommend quantifying your results whenever possible. 
• Finally, starting each bullet point with an action verb (in bold) makes you look more dynamic and proactive.

To sum it all up, problem-solving skills continue gaining popularity among employers and employees alike. And for a good reason!

Because of them, you can overcome any obstacles that stand in the way of your professional life more efficiently and systematically. 

In essence, problem-solving skills refer to the ability to recognize a challenge, identify its root cause, think of possible solutions , and then implement the most effective one. 

Believing that these skills are all the same would be a serious misconception. In reality, this term encompasses a variety of different abilities , including:

In short, understanding, developing, and showcasing these skills, can greatly boost your chances at getting noticed by the hiring managers. So, don't hesitate and start working on your problem-solving skills right now!

Julia has recently joined Kickresume as a career writer. From helping people with their English to get admitted to the uni of their dreams to advising them on how to succeed in the job market. It would seem that her career is on a steadfast trajectory. Julia holds a degree in Anglophone studies from Metropolitan University in Prague, where she also resides. Apart from creative writing and languages, she takes a keen interest in literature and theatre.

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